SupportBee

Name: SupportBee
Brand: SupportBee
Price: 17 USD
Rating: 4.4 (39 reviews)

Claim this tool

Streamline customer support with a collaborative help desk, knowledge base, and customer portal.

From $17/user/mo, billed monthly, free trial

Paid Customer Support Client Portals Knowledge Base

Visit Website

4.4 (39 across the web)

Paid Visit Website

Reviews on G2 Capterra

39 reviews tracked

The Bottom Line

Updated Oct 28, 2026

Price: From $17/user/mo, billed monthly, free trial. Compare plans

Key facts

Combines shared inbox, knowledge base, and customer portal for support.
Facilitates team collaboration on customer tickets with email-like simplicity.
Empowers customers with self-service options and transparency on support requests.

Pros

Easy to set up and use with minimal learning curve
Seamless team collaboration on customer inquiries
Integrated knowledge base reduces support load
Customer portal enhances transparency and accountability
Retains personal touch of email communication

Cons

No free plan available (only a 14-day trial)
Specific integration details are not explicitly listed on the website

What is SupportBee?

SupportBee is a comprehensive customer support ticketing system that combines a shared inbox, an integrated knowledge base (KBee), and an online customer portal. It's designed to help businesses of all sizes, from startups to enterprises, manage customer inquiries efficiently and collaboratively. The platform aims to retain the personal touch of email while providing tools for teams to assign tickets, track progress, and ensure nothing slips through the cracks. The integrated knowledge base empowers customers to find answers independently, reducing support volume, and the customer portal offers transparency by allowing customers to track their requests and view organizational tickets. SupportBee emphasizes ease of setup and use, with a workflow similar to email, making it accessible for teams without a steep learning curve.

Available on: Web, iOS, Android

Data compiled by Toolradar Pricing checked Oct 28, 2026 · How we evaluate

Source supportbee.com

Ratings Across the Web

4.4 (39 reviews)

SupportBee holds an aggregate rating of 4.4 out of 5 from 39 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Shared Inbox for team collaboration
White-labeled Emails
Integrated Knowledge Base (KBee)
Customer Portal for tracking requests
Ticket assignment to teams and agents
Unlimited Email Inboxes/Tickets
Customer Management
Snippets

Pricing Plans

Free Trial

Pricing checked Oct 28, 2026. Source: supportbee.com/pricing, read Oct 28, 2026

SupportBee plans and prices, checked October 2026
Plan	Price	Details
Startup	$20 / user/month	Shared Inbox Knowledge Base
Enterprise	$25 / user/month	Everything in Startup Customer Portal Enterprise Integrations +4 more Show less Enterprise Integrations Business Hours Customer Portal Software Portal Access for Customer Groups
Startup	$17 / user/month	Shared Inbox Knowledge Base
Enterprise	$21 / user/month	Everything in Startup Customer Portal Enterprise Integrations +4 more Show less Enterprise Integrations Business Hours Customer Portal Software Portal Access for Customer Groups

Included in all plans

Basic Integrations
Unlimited Email Inboxes/Tickets
Customer Management
Snippets
Filters
Customer Satisfaction Ratings
API Access
In Depth Reports
Audit Trails
Teams
Knowledge Base Software
Basic Integrations
Friendly Customer Service

Calculate your cost View full pricing

Is SupportBee worth the price?

Good value

SupportBee's pricing is fair, especially with the annual discount bringing the Startup plan to $17/user/month.

The Enterprise plan at $21/user/month annually offers good value for additional features like a customer portal. It's best for small to medium businesses prioritizing collaborative email support and a knowledge base.

Full SupportBee pricing: every plan, hidden costs and alternatives

SupportBee by the numbers

Toolradar data: SupportBee's entry paid plan ($17/user/mo, billed monthly) ranks #6 of 9 for price among the Client Portals tools with a verified entry price per user, where the median is $16/user/mo. As of Nov 2026.

SupportBee compared with 66 Client Portals tools on Toolradar, as of Nov 2026
Metric	SupportBee	Peer median	Position (1 is best)
Entry paid plan	$17/user/mo, billed monthly	$16/user/mo	#6 of 9 tools priced per user, verified price
Free plan	No	45% have one	n/a
User rating	4.4/5 (across the web, 39 ratings)	4.6/5	#29 of 42 (joint) tools with 20+ reviews

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Client Portals data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “SupportBee by the numbers”, Nov 2026.

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99 Free with your review

Review SupportBee, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

4.4/5

Across 39 verified user reviews on Capterra, G2

Add your hands-on experience using the offer above to help the next buyer.

Best SupportBee Alternatives

Top alternatives based on features, pricing, and user needs.

Gladly Paid

Customer service platform focused on people

4.5

Ahsuite Freemium

Build AI-powered client portals to centralize communication, files, and projects.

4.8

Chatwoot Freemium

Open source customer engagement

4.5

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

SupportBee vs Gladly Head-to-head: features, pricing, who wins SupportBee vs Ahsuite Head-to-head: features, pricing, who wins SupportBee vs Chatwoot Head-to-head: features, pricing, who wins

Explore More

SupportBee FAQ

How does SupportBee help manage customer inquiries efficiently?

SupportBee streamlines customer support by combining a shared inbox, an integrated knowledge base, and an online customer portal. This setup allows teams to assign tickets, track progress, and ensure that no customer request is overlooked.

Which teams benefit most from using SupportBee?

SupportBee is designed for businesses of all sizes, from startups to enterprises, that need to manage customer inquiries efficiently and collaboratively. It is particularly useful for teams that want to retain the personal touch of email communication while using advanced support tools.

How does SupportBee compare to Chatwoot regarding customer portals?

SupportBee includes an online customer portal that enhances transparency by allowing customers to track their requests and view organizational tickets. This feature helps customers find information independently and reduces direct support inquiries.

What kind of limitations should users be aware of with SupportBee?

SupportBee does not offer a free plan, providing only a 14-day trial for prospective users. Additionally, specific details about its integrations are not explicitly listed, which might require further investigation for teams with particular integration needs.

How is SupportBee priced?

SupportBee is offered as a paid product and does not include a permanently free tier. Prospective users can access a 14-day trial to evaluate its features before committing to a subscription.

Can SupportBee help reduce the volume of incoming support requests?

Yes, SupportBee includes an integrated knowledge base (KBee) that empowers customers to find answers independently. This self-service option helps to reduce the overall volume of direct support inquiries that the support team needs to handle.

How does SupportBee facilitate team collaboration on customer support?

SupportBee provides a shared inbox that allows teams to collaborate seamlessly on customer inquiries. This setup ensures that multiple team members can work together on tickets, assign tasks, and track progress effectively.

How does SupportBee pricing compare with other Client Portals tools?

SupportBee's entry paid plan ($17/user/mo, billed monthly) ranks #6 of 9 for price among the Client Portals tools with a verified entry price per user, where the median is $16/user/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.

Source: supportbee.com

Guides & Articles

Best AI Receptionists in 2026

Expert guide

Best Conversational AI Platforms in 2026

Expert guide

Best Customer Support Software in 2026

Expert guide