SupportBee
UnclaimedStreamline customer support with a collaborative help desk, knowledge base, and customer portal.
Visit WebsiteTL;DR - SupportBee
- Combines shared inbox, knowledge base, and customer portal for support.
- Facilitates team collaboration on customer tickets with email-like simplicity.
- Empowers customers with self-service options and transparency on support requests.
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
Pros & Cons
Pros
- Easy to set up and use with minimal learning curve
- Seamless team collaboration on customer inquiries
- Integrated knowledge base reduces support load
- Customer portal enhances transparency and accountability
- Retains personal touch of email communication
Cons
- No free plan available (only a 14-day trial)
- Specific integration details are not explicitly listed on the website
Ratings Across the Web
4.3(31 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Shared Inbox for team collaborationWhite-labeled EmailsIntegrated Knowledge Base (KBee)Customer Portal for tracking requestsTicket assignment to teams and agentsUnlimited Email Inboxes/TicketsCustomer ManagementSnippets
Pricing Plans
Free TrialStartup
$20/user/month
- Shared Inbox
- Knowledge Base
- Basic Integrations
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- API Access
- In Depth Reports
- Audit Trails
- Teams
- Knowledge Base Software
- Basic Integrations
- Friendly Customer Service
Enterprise
$25/user/month
- Everything in Startup
- Customer Portal
- Enterprise Integrations
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- API Access
- In Depth Reports
- Audit Trails
- Teams
- Knowledge Base Software
- Basic Integrations
- Enterprise Integrations
- Business Hours
- Customer Portal Software
- Portal Access for Customer Groups
- Friendly Customer Service
Startup
$17/user/month
- Shared Inbox
- Knowledge Base
- Basic Integrations
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- API Access
- In Depth Reports
- Audit Trails
- Teams
- Knowledge Base Software
- Basic Integrations
- Friendly Customer Service
Enterprise
$21/user/month
- Everything in Startup
- Customer Portal
- Enterprise Integrations
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- API Access
- In Depth Reports
- Audit Trails
- Teams
- Knowledge Base Software
- Basic Integrations
- Enterprise Integrations
- Business Hours
- Customer Portal Software
- Portal Access for Customer Groups
- Friendly Customer Service
What is SupportBee?
SupportBee is a comprehensive customer support ticketing system that combines a shared inbox, an integrated knowledge base (KBee), and an online customer portal. It's designed to help businesses of all sizes, from startups to enterprises, manage customer inquiries efficiently and collaboratively.
The platform aims to retain the personal touch of email while providing tools for teams to assign tickets, track progress, and ensure nothing slips through the cracks. The integrated knowledge base empowers customers to find answers independently, reducing support volume, and the customer portal offers transparency by allowing customers to track their requests and view organizational tickets. SupportBee emphasizes ease of setup and use, with a workflow similar to email, making it accessible for teams without a steep learning curve.
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SupportBee FAQ
What is SupportBee?
SupportBee is a customer support ticketing system that integrates a shared inbox, a knowledge base (KBee), and an online customer portal to help businesses manage customer inquiries, facilitate team collaboration, and provide self-service options.
How much does SupportBee cost?
SupportBee offers two main plans: Startup and Enterprise. The Startup plan costs $20/user/month when billed monthly or $17/user/month when billed annually. The Enterprise plan costs $25/user/month when billed monthly or $21/user/month when billed annually.
Is SupportBee free?
No, SupportBee is not free. It offers a 14-day free trial for users to test the platform before committing to a paid plan.
Who is SupportBee for?
SupportBee is designed for businesses of all sizes, from startups to enterprises, that need to scale their customer support efforts. It's particularly beneficial for teams looking for a collaborative, email-like ticketing system with integrated self-service options.
Source: supportbee.com