Inbox Works

Claimed

Coordinate shared email replies with collision warnings and follow-up reminders

From $29/mo flat, billed monthly (free plan available)

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Tracked since 2026

The Bottom Line

Updated Nov 8, 2026

Best for: Small teams that answer one shared address (support@, hello@) together on Google Workspace or Microsoft 365
Price: From $29/mo flat, billed monthly (free plan available). Compare plans

Key facts

Planned pricing: Free up to 3 people; Team offers paid pricing for the whole team
Gmail permission is send-only: it can't read, change or delete anything in your Gmail
By approval; a public demo with a sample team needs no sign-up

Pros

All your team has to do is reply: the Inbox keeps track of who's on each email and what comes back when
Never ask "did anyone reply?": you see who's replying, and Send warns before a second answer goes out
Forget it, it comes back: write "I'll send it on Tuesday" and the email returns that day; their reply doesn't cancel it
Instant: moving through your emails never waits for the server. Each email and reply opens faster than a blink, even on a slow or distant connection
Every action has a key: your hands stay on the keys and your eyes on the email
Simple by design: no tickets, no portal and nothing new to learn
Add-ons shape it to how your team works and keep it just as simple; ask for one that isn't there and hear back within two working days
Everyone who touches the address can join: planned free for up to three, then one price for the whole team, so no one decides who gets a seat

Cons

Teams start by approval (the demo is open to everyone)
Works with Google Workspace and Microsoft 365 only
Email only for now. More channels are planned as Add-ons, in the same Inbox

What is Inbox Works?

Inbox Works is a shared inbox for teams that answer one email address together, on Google Workspace or Microsoft 365, keeping the address they already use. Each person focuses on the reply: the list shows who's replying, Send warns before a second answer goes out, answered emails move out of the way, and an email comes back when they reply, when a question goes unanswered, or on the day promised in a reply. Teammates comment beside the email. No tickets.

Available on: Web

Data compiled by Toolradar Pricing checked Nov 8, 2026 · How we evaluate

Source inbox-works.com

Preview

Key Features

Shows who's replying; Send warns before a second answer goes out
An email comes back on the day promised in a reply, e.g. "I'll send it on Tuesday"
Comments beside the email that the customer never sees
One key for each action (Next, Done, Undo, Reply), so the Inbox keeps up with how fast you read
Add-ons an Admin adds for the whole team and can remove any time: Hand off, Straight to Done, Snooze, Signature
Each email and reply opens faster than a blink; moving through your emails never waits for the server

Pricing Plans

Pricing checked Nov 8, 2026. Source: inbox-works.com/pricing, read Nov 8, 2026

Inbox Works plans and prices, checked November 2026
Plan	Price	Details
Free	Free	Planned For a team of up to three Includes all of Inbox Works and today's Add-ons Emails end with “Sent with Inbox Works”
Team	$29 / mo	Planned; US$29 a month for the whole team One price for the whole team, with no seat limit Includes all of Inbox Works and today's Add-ons Emails do not end with “Sent with Inbox Works”

Calculate your cost View full pricing

Is Inbox Works worth the price?

Good value

The pricing is generous for small teams, with a free tier for up to three users and a flat $29/mo Team plan with no seat limits, which is rare in the shared inbox market.

However, the free tier includes a branding footer, and the Team plan is planned rather than live, so early adopters get a good deal. This is best for small to medium teams that want predictable costs.

Full Inbox Works pricing: every plan, hidden costs and alternatives

How Inbox Works's pricing compares

Inbox Works starts at $29/mo flat for the whole organisation. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.

Inbox Works

$29/mo flat, whole organisation, billed monthly

Front

$25/seat/mo, billed yearly

$500/mo for 20 seats

Missive

$18/user/mo, billed monthly

$360/mo for 20 users

Hiver

$25/user/mo, billed yearly

$500/mo for 20 users

Help Scout

$25/user/mo, billed yearly

$500/mo for 20 users

Groove

$24/user/mo, billed monthly

$480/mo for 20 users

Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Nov 8, 2026.

Recent pricing updates

Changes we detected on the Inbox Works pricing page.

Nov 8, 2026 Prices first read on the vendor page: Team $29 a month.

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Best Inbox Works Alternatives

Top alternatives based on features, pricing, and user needs.

Front Paid

Unify customer conversations, automate workflows, and boost team efficiency

4.3

Missive Freemium

Inbox collaboration for teams that run on email, designed for seamless teamwork and efficiency.

4.7

Hiver Freemium

AI-powered customer service platform for modern teams to deliver effortless and personalized support.

4.1

Help Scout Freemium

Customer support for growing teams

4.4

Groove Paid

Help desk software for small businesses

4.6

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Inbox Works vs Front Head-to-head: features, pricing, who wins Inbox Works vs Missive Head-to-head: features, pricing, who wins Inbox Works vs Hiver Head-to-head: features, pricing, who wins

Explore More

Inbox Works FAQ

How is Inbox Works different from Front or Missive?

Follow-ups come from what you write: write "I'll send the plan on Friday" and on Friday the email is back, with no time to pick, and their reply doesn't cancel it (Front's Send & snooze is cancelled by a reply; Missive's asks you for a time). Moving through your emails never waits for the server: each email and reply opens faster than a blink (measured November 2026), and every action has a key. There's nothing new to learn and no tickets. Add-ons fit it to your team, and if the one you need isn't there, ask: we reply within two working days. The planned price is one for the whole team, not per person. Front or Missive fits better if you need a shared inbox today without an approval step, want your past email brought in, or answer chat or SMS beside email.

Does Inbox Works read our Gmail?

An Admin forwards your shared address to Inbox Works, and replies go out from your own Google account. Inbox Works uses Gmail only to send, and with that permission it can't read, change or delete anything in your Gmail. On Microsoft 365 nothing is forwarded: an Admin signs in once, and Inbox Works reads only that address's mailbox and sends from it.

Do we need to learn tickets or change our address?

No. Your team keeps the address it already uses, and your customers still get an ordinary email reply, with no tickets or queues. When your team needs more, Add-ons add it without changing how everyone works.

Can we try it now?

On Google Workspace and Microsoft 365, yes, by approval: early access is open, so ask on our site and we write when your team can start. The demo, with sample email, is open to everyone now, with no sign-up. Early access is free.

How much does Inbox Works cost for a team of 10?

Team is planned at US$29 a month for the whole team, however many people answer, so a team of 10 pays US$29 a month. Free is planned for up to three people; its emails end with "Sent with Inbox Works". Early access is free, and we confirm the plans before Inbox Works opens.

Does Inbox Works have a promo code or discount code?

As of November 8, 2026, Toolradar has no Inbox Works promo code, coupon or discount code on file. Inbox Works' own pricing page (https://inbox-works.com/pricing, read November 8, 2026) does list a free plan, so you can start without a code. Offers change, so confirm the terms at checkout.

Source: inbox-works.com

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