Hiver vs Inbox Works: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Hiver and Inbox Works side by side. This page compares data; it is not a hands-on review.
On the data: On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Inbox Works
Coordinate shared email replies with collision warnings and follow-up reminders
Best for you if:
- • Small teams that answer one shared address (support@, hello@) together on Google Workspace or Microsoft 365
| At a Glance | Hiver | Inbox Works |
|---|---|---|
Starts at | Free plan, paid from $35/user/mo, billed monthly Growth plan | Free plan, paid from $29/mo flat, billed monthly Team plan |
Category | Customer Support Communication | Customer Support Email Clients |
Rating | 4.1/5 G2 4.6 · Trustpilot 2.3 1,290 reviews | n/a |
Free plan | Yes | Yes |
Watch out for | AI Add-on is an extra $20/user/month | n/a |
Choose Hiver or Inbox Works?
Choose Hiver if
- You need customer support features specifically.
Choose Inbox Works if
- Small teams that answer one shared address (support@, hello@) together on Google Workspace or Microsoft 365
In-Depth Analysis
Hiver
AI-powered customer service platform for modern teams to deliver effortless and personalized support.
Hiver's pricing is fair, offering a robust Free tier for basic needs and competitive pricing for growing teams.
Watch out
AI Add-on is an extra $20/user/month
Strengths
- Pro: Gmail shared inbox
- Pro: Team collaboration
- Pro: Good for support
- Pro: Easy setup
- Pro: Email management
Weaknesses
- Con: Gmail only
- Con: Per-user pricing
- Con: Limited features
- Con: Better standalone options
- Con: Learning curve
Key features
Inbox Works
Coordinate shared email replies with collision warnings and follow-up reminders
The pricing is generous for small teams, with a free tier for up to three users and a flat $29/mo Team plan with no seat limits, which is rare in the shared inbox market.
Strengths
- Pro: All your team has to do is reply: the Inbox keeps track of who's on each email and what comes back when
- Pro: Never ask "did anyone reply?": you see who's replying, and Send warns before a second answer goes out
- Pro: Forget it, it comes back: write "I'll send it on Tuesday" and the email returns that day; their reply doesn't cancel it
- Pro: Instant: moving through your emails never waits for the server. Each email and reply opens faster than a blink, even on a slow or distant connection
- Pro: Every action has a key: your hands stay on the keys and your eyes on the email
Weaknesses
- Con: Teams start by approval (the demo is open to everyone)
- Con: Works with Google Workspace and Microsoft 365 only
- Con: Email only for now. More channels are planned as Add-ons, in the same Inbox
Key features
Plans and prices: Hiver vs Inbox Works
| Tool | Plans and prices | Source |
|---|---|---|
| Hiver |
| hiverhq.com/pricing read Nov 10, 2026 |
| Inbox Works |
| inbox-works.com/pricing read Nov 8, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Hiver pricing and Inbox Works pricing.
Key Takeaways
Hiver
- Worth considering for customer support
Inbox Works
- Worth considering for customer support
What the data shows
On the data below the two are close or not directly comparable, so we do not name a winner for this pair.
- Only Hiver has a published user rating (4.1/5 from 1,290 reviews); Inbox Works has none we can show.
- Entry prices are not ranked, they are charged on different bases: Hiver $35/user/mo, billed monthly; Inbox Works $29/mo flat, billed monthly.
- Both have a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
From the vendors
Written by the teams of these products, not by Toolradar. The comparison above is ours and vendors cannot edit it.
Frequently Asked Questions
How do Hiver and Inbox Works compare in 2026?
On the data below the two are close or not directly comparable, so we do not name a winner for this pair. Only Hiver has a published user rating (4.1/5 from 1,290 reviews); Inbox Works has none we can show. Entry prices are not ranked, they are charged on different bases: Hiver $35/user/mo, billed monthly; Inbox Works $29/mo flat, billed monthly. Both have a free plan.
What are Hiver and Inbox Works used for?
Hiver: AI-powered customer service platform for modern teams to deliver effortless and personalized support. Inbox Works: Coordinate shared email replies with collision warnings and follow-up reminders.
What does Hiver cost vs Inbox Works?
Hiver's cheapest paid plan is Growth at $35/user/mo, billed monthly; it also has a free plan. Inbox Works's cheapest paid plan is Team at $29/mo flat, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 10, 2026.
What's the main difference between Hiver and Inbox Works?
Hiver's main strength: gmail shared inbox. Inbox Works's main strength: all your team has to do is reply: the Inbox keeps track of who's on each email and what comes back when.
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