Alternatives
Best Hiver alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best Hiver alternatives 2026, toolradar.com/alternatives/hiver
7 direct alternatives to Hiver, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- Zendesk is the top alternative to Hiver on our list, followed by Intercom and Freshdesk.
- 1 of the 7 alternatives has a free plan, starting with Zoho Mail.
- Highest rated: Comm100, 4.6 out of 5 from 168 ratings, Sep 2026.
- 7 alternatives
- 1 with a free plan
Top 3 alternatives to Hiver
Zendesk
#1 Top pickComplete customer service solution
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
Our take
Best overall
Intercom
#2AI-first customer service platform
Starting price
From $29 /mo
Cheapest paid plan, monthly, as of November 2026
4.5 /5 on G2 · 3,906 ratings, Aug 2026
Freshdesk
#3Scale support with smart ticketing, automation, and AI
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.4 /5 on G2 · 3,771 ratings, Sep 2026
Hiver vs 7 alternatives
| Tool | Starting price (Nov 2026) | Free plan | Rating |
|---|---|---|---|
 | Price: $35/mo | Free plan: No | 4.1 out of 5, from 1,290 ratings across G2 and Trustpilot (1,290) |
| Price: $19/mo | Free plan: No | 4.3 out of 5, from 11,165 ratings across G2 and Capterra (11,165) |
| Price: $29/mo | Free plan: No | 4.5 out of 5, from 3,906 ratings on G2 (3,906) |
| Price: $19/mo | Free plan: No | 4.4 out of 5, from 3,771 ratings on G2 (3,771) |
| Price: $1/mo | Free plan: Yes | 4.5 out of 5, from 1,794 ratings across G2 and Capterra (1,794) | |
 | Price: $25/mo | Free plan: No | 4.4 out of 5, from 431 ratings on G2 (431) |
 | Price: $299/mo | Free plan: No | 4.3 out of 5, from 272 ratings across G2 and Capterra (272) |
 | Price: $29/mo | Free plan: No | 4.6 out of 5, from 168 ratings across G2 and Capterra (168) |
Why people consider alternatives to Hiver
Hiver is an AI-powered customer service platform designed to help teams manage customer interactions across multiple channels efficiently.
Teams most often switch away when one of these starts to bite:
- Pricing at scale as usage or premium tiers add up.
- Missing integrations with the rest of your stack.
- Performance or scale limits as your needs grow.
- A specific feature gap you have hit in customer support.
The 7 alternatives below cover the same core job (customer support) with different trade-offs.
Hiver by the numbers
Toolradar data: Hiver's entry paid plan ($19/user/mo, billed monthly) ranks #13 of 18 for price among the Email tools with a verified entry price per user, where the median is $13.5/user/mo. As of Oct 2026.
| Metric | Hiver | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $19/user/mo, billed monthly | $13.5/user/mo | #13 of 18 tools priced per user, verified price |
| Free plan | Yes | 57% have one | n/a |
| Listed as an alternative to | 2 tools | 2 | #87 of 182 (joint) |
| Integrations listed | 26 | 2 | #1 of 35 tools with at least one integration recorded |
| User rating | 4.1/5 (across the web, 1,290 ratings) | 4.5/5 | #82 of 105 (joint) tools with 20+ reviews |
Listed as an alternative to: #74 on 2026-10-16 to #87 on 2026-10-31 (rank among 182 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Email data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Hiver by the numbers”, Oct 2026.
Customer Support leaderboards from Toolradar data
Toolradar ranks Customer Support tools on one measure at a time, only where at least 8 tools have data. As of Oct 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 98 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Scout by Fini | $0.69/mo |
| 2 | Twilio Flex | $1/mo |
| 3 | Siteground | $2.99/mo, billed monthly |
| 4 | Deskcord.chat | $4/mo, billed monthly |
| 5 | Chat.sh | $10/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 37 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | ClaimXperience | $5/user/mo, billed monthly |
| 2 | Easy8 | $6.90/user/mo, billed monthly |
| 3 | Splashtop | $9.99/user/mo, billed monthly |
| 4 | Klaus | $13/user/mo, billed monthly |
| 5 | Keeping | $14/user/mo, billed monthly |
Lowest entry price, per-agent plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 17 tools priced per agent, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Zammad | $5/agent/mo, billed yearly |
| 2 | BoldDesk | $12/agent/mo, billed monthly |
| 3 | Mojo Helpdesk | $14/agent/mo, billed monthly |
| 4 | Desku | $19/agent/mo, billed monthly |
| 4 | Freshdesk | $19/agent/mo, billed monthly |
Most media coverage, last 30 days
Number of distinct articles published in the last 30 days by independent press, blogs and newsletters that mention the tool. A story carried by several outlets counts once; the vendor's own blog, review sites, forums and republishing sites do not count.
Counted among 8 tools mentioned in the last 30 days.
| # | Tool | Articles |
|---|---|---|
| 1 | ServiceNow | 28 articles |
| 2 | NinjaOne | 3 articles |
| 3 | AnyDesk | 2 articles |
| 4 | DevRev | 1 article |
| 4 | Kore.ai | 1 article |
A position exists only when at least 8 tools have data for that metric. 151 of 288 Customer Support tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Customer Support leaderboards”, Oct 2026. Data licensed CC BY 4.0. All Customer Support statistics.
7 alternatives to Hiver
Ranked by G2 and Capterra ratings, media mentions, and editor review, plus how directly they replace Hiver.
- 1
Zendesk
Paid Higher rated by usersComplete customer service solution
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
From $19/mo, billed monthly
- 2
Intercom
Paid Higher rated by usersAI-first customer service platform
4.5 /5 on G2 · 3,906 ratings, Aug 2026
From $29/mo, billed monthly
- 3
Freshdesk
Paid Higher rated by usersScale support with smart ticketing, automation, and AI
4.4 /5 on G2 · 3,771 ratings, Sep 2026
From $19/agent/mo, billed monthly
- 4
Zoho Mail
Free plan Higher rated by usersSecure, ad-free business email hosting with privacy guarantees and collaboration features.
4.5 /5 across G2 and Capterra · 1,794 ratings, Sep 2026
From $1/user/mo, billed monthly; free plan available
- 5
Help Scout
Paid Higher rated by usersCustomer support for growing teams
4.4 /5 on G2 · 431 ratings, Sep 2026
From $25/user/mo, billed monthly
- 6
Trengo
Paid Higher rated by usersAll-in-one customer engagement platform
4.3 /5 across G2 and Capterra · 272 ratings, Sep 2026
From $299/mo, billed monthly
- 7
Comm100
Paid Higher rated by usersAI-powered omnichannel customer service platform for seamless support and accelerated resolution.
4.6 /5 across G2 and Capterra · 168 ratings, Sep 2026
From $29/agent/mo, billed monthly
Frequently asked questions
What is the best alternative to Hiver?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to Hiver are Zendesk, Intercom, Freshdesk. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to Hiver?
There is no fully free alternative in this list. Zoho Mail is freemium: a permanent free tier plus paid plans (Secure, ad-free business email hosting with privacy guarantees and collaboration features).
Why do people look for Hiver alternatives?
Common reasons teams switch away from Hiver: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in customer support. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for Hiver versus each alternative.
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