Chat.sh is an AI-powered help center built to replace broken search with direct answers. It uses a single knowledge base, articles, web links, and files, to power a public help center, a chat messenger widget, and markdown exports for AI agents. The search reads the customer's question, retrieves relevant passages, and writes a direct answer with citations to the pages used. Host the help center on your own domain or in a subfolder like /guide. Customize the accent color and brand mark. Every article gets a clean, readable URL and a social preview card. The product is offered as a lifetime purchase: a free plan (50 pages and 100 AI answers per month) with a one-time payment for a custom domain, higher limits (1,000 pages and 1,000 AI credits per month), and AI agent support. Additional AI credits and teammate seats are available as add-ons.

LCLouis CorneloupUpdated Oct 1, 2026 · how we evaluateSourcechat.sh ↗

Key Features

AI search that reads the question and generates a direct answer with page citations
Single knowledge base supporting articles, web links, PDFs, TXT, and Markdown files
Host help center on your own domain or in a subfolder like /guide
Customizable accent color and brand mark consistent across all pages
Chat messenger widget (coming soon) for in-app answers
Inbox for human team takeover (coming soon)
Export all articles as markdown for use with AI agents and llms.txt
Clean, slug-based article URLs with no numeric IDs

Pricing Plans

Pricing checked Oct 2, 2026

Chat.sh plans and prices, checked October 2026
Plan	Price	Details
Free	Free	50 pages 100 AI answers a month chat.sh address
Lifetime (After chat messenger ships)	$499 one-time	Help center 1,000 pages 1,000 AI credits a month +1 moreShow less 3 people per workspace
Lifetime (After inbox ships)	$599 one-time	Help center 1,000 pages 1,000 AI credits a month +1 moreShow less 3 people per workspace
Additional AI credits	$20 / 1,000 AI credits (one-time)
Additional person in inbox	$10 / month

Calculate your cost View full pricing

Is Chat.sh worth the price?

Good value

The pricing is generous for early adopters, with a $399 one-time fee for 1,000 pages and 1,000 AI credits monthly, which is far cheaper than most subscription-based help desk tools.

The free tier is useful for small projects but limited to 50 pages and 100 AI answers monthly. This is best for startups or small teams wanting a permanent, low-cost AI help center without recurring fees.

Hidden Costs & Gotchas

$20 per 1,000 additional AI credits

$10 per month per additional inbox person

How Chat.sh's pricing compares

At $10/mo, billing unit not specified, Chat.sh is mid-range of its 5 comparable direct competitors ($9.99 to $250/mo across the set).

Elephas

$9.99

Chat.sh

$10

$19

$39

$149

$250

Entry paid plan, monthly. Pricing checked Oct 2, 2026.

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Best Chat.sh Alternatives

Top alternatives based on features, pricing, and user needs.

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Document360Freemium

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GleanPaid

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ChatbaseFreemium

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MintlifyFreemium

Beautiful documentation instantly

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ElephasFreemium

AI-powered personal knowledge assistant for Mac, iPhone & iPad, built on your own data.

OwlishFreemium

AI customer support agents trained on your documentation for end-to-end resolution.

Kapa AI DocsPaid

Instant AI answers to technical questions, built from your documentation and data sources.

Mendable AIFreemium

Train a secure AI on your technical resources to answer customer and employee questions.

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Chat.sh alternatives8+ tools ranked, pricing + verdict per pick Chat.sh vs Document360Head-to-head: features, pricing, who wins Chat.sh vs GleanHead-to-head: features, pricing, who wins Chat.sh vs ChatbaseHead-to-head: features, pricing, who wins

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Chat.sh FAQ

How does Chat.sh help a customer support team reduce repetitive questions?

Chat.sh provides direct answers with citations from a knowledge base, so customers can get instant answers without waiting for a human agent. It replaces broken search with AI-generated responses, reducing the volume of repetitive tickets.

How does Chat.sh differ from Kapa AI Docs?

Chat.sh offers a lifetime purchase with a one-time payment for a custom domain and higher limits, while Kapa AI Docs typically uses a subscription model. Additionally, Chat.sh provides direct answers with citations from articles, web links, and files, and can host the help center on your own domain or subfolder.

What kind of limitations should teams expect when using Chat.sh?

Chat.sh's chat messenger and inbox features are still in development, so real-time chat support is not yet available. The free tier is limited to 50 pages and 100 AI answers per month, and additional AI credits require a separate purchase.

Which teams benefit most from Chat.sh's lifetime pricing model?

Teams that want to avoid recurring subscription fees benefit most from Chat.sh's lifetime purchase model. It is especially suited for small to medium-sized teams that need a self-service help center with AI answers and citations, and prefer a one-time payment for custom domain and higher limits.

How is Chat.sh priced?

Chat.sh is offered as a lifetime purchase with a free plan that includes 50 pages and 100 AI answers per month. Paid plans require a one-time payment for a custom domain, higher limits of 1,000 pages and 1,000 AI credits per month, and AI agent support, with additional AI credits and teammate seats available as add-ons.

Can Chat.sh be hosted on a custom domain or subfolder?

Yes, Chat.sh allows you to host the help center on your own domain or in a subfolder like /guide. You can also customize the accent color and brand mark, and every article gets a clean, readable URL and a social preview card.

Does Chat.sh support exporting knowledge base content for AI agents?

Yes, Chat.sh provides markdown exports for AI agents, allowing the knowledge base content to be used by external AI systems. This is included in the paid plans with AI agent support.

How does Chat.sh generate answers from a knowledge base?

Chat.sh reads the customer's question, retrieves relevant passages from the knowledge base, and writes a direct answer with citations to the pages used. It uses a single knowledge base that can include articles, web links, and files to power the public help center, chat messenger widget, and markdown exports.

Source: chat.sh

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