Is Hiver worth the price?
Hiver's pricing is fair, offering a robust Free tier for basic needs and competitive pricing for growing teams.
The Lite tier at $19/user/month provides essential automation, while the Growth tier at $29/user/month offers strong analytics for scaling operations. It's best for small to medium-sized businesses looking for an integrated customer service solution within Gmail.
Pricing Plans
Free TrialFree
Free
Unlimited users
- Multi-channel shared inboxes
- Ticketing
- Live chat
- WhatsApp & Voice
- Knowledge base
- Slack integration
- 24/7 support
Lite
$19/per user/month
Growing teams
- Customer portal
- Workflow automations
- Round-robin assignment
- SLAs
- Custom fields
- Analytics
Growth
$29/per user/month
Scaling teams
- All Lite features
- Team performance analytics
- Custom reports
- Advanced integrations
Pro
$49/per user/month
Professionals
- All Growth features
- Chatbots
- CSAT survey
- Business hours
- API access
- Premium integrations
Elite
Enterprise
- Skill-based routing
- Custom roles
- HIPAA compliance
- SSO
- Custom build hours
Hidden Costs & Gotchas
AI Add-on is an extra $20/user/month
Prices are billed annually, not monthly
Elite tier requires custom quote
Premium integrations likely cost extra
Which Plan Do You Need?
Gmail-centric customer support
Teams needing shared inboxes
Businesses scaling support operations
How Hiver Compares to Competitors
Compared to Freshdesk, which starts around $15/agent/month, Hiver's Lite tier at $19/user/month is slightly higher but offers deep Gmail integration. Zendesk's foundational suite starts at $55/agent/month, making Hiver's Growth tier at $29/user/month a more affordable option for similar features, especially for teams already using Google Workspace.
Hiver Pricing FAQ
How much does Hiver cost?
Hiver starts at $19/user/month on the Lite plan. It offers 3 paid tiers ranging from $19/user/month up to $49/user/month. A free plan is also available with limited features.
Does Hiver have a free plan?
Yes. Hiver offers a free plan called "Free". It includes: Multi-channel shared inboxes, Ticketing, Live chat.
Does Hiver offer a free trial?
Yes, Hiver offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Hiver paid plan?
The cheapest paid plan for Hiver is "Lite" at $19/user/month. Key features include: Customer portal, Workflow automations, Round-robin assignment.
How much does Hiver cost for a team of 10?
For a team of 10 users on the Lite plan, Hiver costs about $190/month, or $2,280/year. Larger teams may qualify for volume discounts on annual billing.
Cheaper alternatives to Hiver
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
