Groove vs Inbox Works: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Groove and Inbox Works side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Inbox Works leads on a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Groove
Help desk software for small businesses
Best for you if:
- • You want to help desk software for small businesses
Inbox Works
Coordinate shared email replies with collision warnings and follow-up reminders
Best for you if:
- • Small teams that answer one shared address (support@, hello@) together on Google Workspace or Microsoft 365
| At a Glance | Inbox Works | |
|---|---|---|
Starts at | From $24/user/mo, billed monthly Standard plan | Free plan, paid from $29/mo flat, billed monthly Team plan |
Category | Customer Support Live Chat | Customer Support Email Clients |
Rating | 4.6/5 G2 4.6 · Capterra 4.5 · SourceForge 5.0 284 reviews | n/a |
Free plan | No | Yes |
Choose Groove or Inbox Works?
Choose Groove if
- You want to help desk software for small businesses
Choose Inbox Works if
- Small teams that answer one shared address (support@, hello@) together on Google Workspace or Microsoft 365
- You want a free tier before you commit
In-Depth Analysis
Groove
Help desk software for small businesses
Groove's pricing is competitive, especially for small businesses needing core help desk functionalities.
Strengths
- Pro: Simple help desk
- Pro: Good for small teams
- Pro: Knowledge base
- Pro: Fair pricing
- Pro: Easy setup
Weaknesses
- Con: Limited features
- Con: Less scalable
- Con: Basic reporting
- Con: Integration limits
- Con: Better alternatives exist
Key features
Inbox Works
Coordinate shared email replies with collision warnings and follow-up reminders
The pricing is generous for small teams, with a free tier for up to three users and a flat $29/mo Team plan with no seat limits, which is rare in the shared inbox market.
Strengths
- Pro: All your team has to do is reply: the Inbox keeps track of who's on each email and what comes back when
- Pro: Never ask "did anyone reply?": you see who's replying, and Send warns before a second answer goes out
- Pro: Forget it, it comes back: write "I'll send it on Tuesday" and the email returns that day; their reply doesn't cancel it
- Pro: Instant: moving through your emails never waits for the server. Each email and reply opens faster than a blink, even on a slow or distant connection
- Pro: Every action has a key: your hands stay on the keys and your eyes on the email
Weaknesses
- Con: Teams start by approval (the demo is open to everyone)
- Con: Works with Google Workspace and Microsoft 365 only
- Con: Email only for now. More channels are planned as Add-ons, in the same Inbox
Key features
Plans and prices: Groove vs Inbox Works
| Tool | Plans and prices | Source |
|---|---|---|
| Groove |
| groovehq.com/pricing read Oct 22, 2026 |
| Inbox Works |
| inbox-works.com/pricing read Nov 8, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Groove pricing and Inbox Works pricing.
Key Takeaways
Groove
- Choose Groove if you want to help desk software for small businesses
Inbox Works
- Has a free plan
What the data shows
On the data below, Inbox Works leads on a free plan. We do not name an overall winner for this pair.
- Only Groove has a published user rating (4.6/5 from 284 reviews); Inbox Works has none we can show.
- Entry prices are not ranked, they are charged on different bases: Groove $24/user/mo, billed monthly; Inbox Works $29/mo flat, billed monthly.
- Only Inbox Works has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
From the vendors
Written by the teams of these products, not by Toolradar. The comparison above is ours and vendors cannot edit it.
Frequently Asked Questions
How do Groove and Inbox Works compare in 2026?
On the data below, Inbox Works leads on a free plan. We do not name an overall winner for this pair. Only Groove has a published user rating (4.6/5 from 284 reviews); Inbox Works has none we can show. Entry prices are not ranked, they are charged on different bases: Groove $24/user/mo, billed monthly; Inbox Works $29/mo flat, billed monthly. Only Inbox Works has a free plan.
What are Groove and Inbox Works used for?
Groove: Help desk software for small businesses. Inbox Works: Coordinate shared email replies with collision warnings and follow-up reminders.
What does Groove cost vs Inbox Works?
Groove's cheapest paid plan is Standard at $24/user/mo, billed monthly. Inbox Works's cheapest paid plan is Team at $29/mo flat, billed monthly; it also has a free plan. Prices read on the vendors' pricing pages, latest check Nov 8, 2026.
What's the main difference between Groove and Inbox Works?
Groove's main strength: simple help desk. Inbox Works's main strength: all your team has to do is reply: the Inbox keeps track of who's on each email and what comes back when.
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