Microsoft Dynamics 365 vs Salesforce: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Microsoft Dynamics 365 and Salesforce side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Salesforce leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Best for you if:
- • You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
Salesforce
Manage sales pipelines, customer support, and marketing journeys in one CRM
Best for you if:
- • You want industry standard
| At a Glance | Microsoft Dynamics 365 | Salesforce |
|---|---|---|
Starts at | From $65/user/mo, billed monthly Sales Professional plan | From $25/user/mo, billed monthly or yearly Starter Suite plan |
Category | CRM Sales | CRM Sales |
Rating | 4.1/5 Capterra 4.4 · G2 3.8 7,475 reviews | 4.4/5 G2 4.4 · Capterra 4.4 44,685 reviews |
Free plan | No | No |
Watch out for | Potential for data storage overage fees | Premier Support: 30% surcharge on total license fees. Without it, you get no phone support and 2-day response SLAs. Most orgs need it. |
Choose Microsoft Dynamics 365 or Salesforce?
Choose Microsoft Dynamics 365 if
- You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
- You want offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations
Choose Salesforce if
- You want industry standard
- You want huge ecosystem
- Budget matters ($25/user/mo, billed monthly or yearly vs $65/user/mo, billed monthly)
In-Depth Analysis
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Microsoft Dynamics 365 offers a competitive pricing structure, particularly for its Enterprise CRM and ERP solutions.
Watch out
Potential for data storage overage fees
Strengths
- Pro: Utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation.
- Pro: Offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations.
- Pro: Provides significant cost savings, with one customer reporting a 40% reduction in total cost of ownership compared to previous solutions.
- Pro: Improves operational efficiency and productivity through generative AI, automation, IoT, and Mixed Reality capabilities.
- Pro: Highly flexible and adaptable, allowing businesses to customize solutions with apps from Microsoft Marketplace to meet specific industry needs.
Weaknesses
- Con: The extensive range of applications and features might lead to a steep learning curve for new users.
- Con: Implementation and integration with existing systems could be complex and require significant resources.
- Con: Pricing structures are not immediately transparent and require exploring different options for each application, potentially leading to unexpected costs.
Key features
Salesforce
Manage sales pipelines, customer support, and marketing journeys in one CRM
Watch out
Premier Support: 30% surcharge on total license fees. Without it, you get no phone support and 2-day response SLAs. Most orgs need it.
Strengths
- Pro: Industry standard
- Pro: Huge ecosystem
- Pro: Highly customizable
Weaknesses
- Con: Expensive
- Con: Complex setup
Key features
Plans and prices: Microsoft Dynamics 365 vs Salesforce
| Tool | Plans and prices | Source |
|---|---|---|
| Microsoft Dynamics 365 |
| dynamics.microsoft.com read Oct 7, 2026 |
| Salesforce |
| salesforce.com/sales/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Microsoft Dynamics 365 pricing and Salesforce pricing.
Key Takeaways
Microsoft Dynamics 365
- Choose if you want enterprise CRM and ERP cloud solution
Salesforce
- Higher user rating: 4.4/5 vs 4.1/5
- Lower entry price: $25/user/mo, billed monthly or yearly vs $65/user/mo, billed monthly
What the data shows
On the data below, Salesforce leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
- Salesforce has the higher user rating (4.1/5 from 7,475 reviews for Microsoft Dynamics 365, 4.4/5 from 44,685 reviews for Salesforce).
- Salesforce has the lower entry price: $25/user/mo, billed monthly or yearly (Starter Suite) against $65/user/mo, billed monthly (Sales Professional) for Microsoft Dynamics 365.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Microsoft Dynamics 365 and Salesforce compare in 2026?
On the data below, Salesforce leads on higher user rating and lower entry price. We do not name an overall winner for this pair. Salesforce has the higher user rating (4.1/5 from 7,475 reviews for Microsoft Dynamics 365, 4.4/5 from 44,685 reviews for Salesforce). Salesforce has the lower entry price: $25/user/mo, billed monthly or yearly (Starter Suite) against $65/user/mo, billed monthly (Sales Professional) for Microsoft Dynamics 365.
What are Microsoft Dynamics 365 and Salesforce used for?
Microsoft Dynamics 365: Enterprise CRM and ERP cloud solution. Salesforce: Manage sales pipelines, customer support, and marketing journeys in one CRM.
What does Microsoft Dynamics 365 cost vs Salesforce?
Microsoft Dynamics 365's cheapest paid plan is Sales Professional at $65/user/mo, billed monthly. Salesforce's cheapest paid plan is Starter Suite at $25/user/mo, billed monthly or yearly. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Microsoft Dynamics 365 and Salesforce?
Microsoft Dynamics 365's main strength: utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation. Salesforce's main strength: industry standard.