Microsoft Dynamics 365 vs Salesforce: Which is Better in 2026?
Choosing between Microsoft Dynamics 365 and Salesforce comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Salesforce wins this matchup. Our overall CRM pick is HubSpot. Our free CRM pick is Apollo. Pick Microsoft Dynamics 365 if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Best for you if:
- • You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
- • You want offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations
Salesforce
The CRM that defined the category for sales, service, and marketing
Best for you if:
- • You want industry standard
- • You want huge ecosystem
| At a Glance | Microsoft Dynamics 365 | Salesforce |
|---|---|---|
Starts at | $65/moSales Professional | $25/moStarter Suite |
Best For | CRM | CRM |
Rating | 4.1/5 | 4.4/5 |
Free plan | No | No |
Choose Microsoft Dynamics 365 or Salesforce?
Choose Microsoft Dynamics 365 if
Enterprise CRM and ERP cloud solution
- You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
- You want offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations
Choose Salesforce if
The CRM that defined the category for sales, service, and marketing
- You want industry standard
- You want huge ecosystem
- Budget matters ($25/mo vs $65/mo)
| Feature | Microsoft Dynamics 365 | Salesforce |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.1/5 7,475 reviews | ★4.4/5 44,685 reviews |
| Categories | CRMSales | CRMSales |
In-Depth Analysis
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Microsoft Dynamics 365 offers a competitive pricing structure, particularly for its Enterprise CRM and ERP solutions.
Watch out
Potential for data storage overage fees
Strengths
- +Utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation.
- +Offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations.
- +Provides significant cost savings, with one customer reporting a 40% reduction in total cost of ownership compared to previous solutions.
- +Improves operational efficiency and productivity through generative AI, automation, IoT, and Mixed Reality capabilities.
- +Highly flexible and adaptable, allowing businesses to customize solutions with apps from Microsoft Marketplace to meet specific industry needs.
Weaknesses
- -The extensive range of applications and features might lead to a steep learning curve for new users.
- -Implementation and integration with existing systems could be complex and require significant resources.
- -Pricing structures are not immediately transparent and require exploring different options for each application, potentially leading to unexpected costs.
Key features
Salesforce
The CRM that defined the category for sales, service, and marketing
Salesforce is the most powerful CRM on the market, but the sticker price is a fraction of what you will actually pay.
Watch out
Data storage overages: $125/month per 500 MB ($250/GB/month). Salesforce includes just 10 GB for your entire org, plus 20 MB per user. Compare that to AWS S3 at under $0.03/GB.
Strengths
- +Industry standard
- +Huge ecosystem
- +Highly customizable
Weaknesses
- -Expensive
- -Complex setup
Key features
Pricing: Microsoft Dynamics 365 vs Salesforce
| Plan | Microsoft Dynamics 365 | Salesforce |
|---|---|---|
| Tier 1 | $65 Sales Professional | $25 Starter Suite |
| Tier 2 | $105 Sales Enterprise | $100 Pro Suite |
| Tier 3 | $70 Business Central Essentials | $175 Enterprise |
| Tier 4 | $100 Business Central Premium | $350 Unlimited |
| Tier 5 | N/A | $550 Einstein 1 Sales (Agentforce) |
Pricing verified from each vendor's public pricing page. Compare in detail on Microsoft Dynamics 365 pricing and Salesforce pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Salesforce
Want the highest-rated option?
Microsoft Dynamics 365: 4.1/5 (7,475 reviews). Salesforce: 4.4/5 (44,685 reviews).
Go with: Salesforce
Value user reviews?
Microsoft Dynamics 365: 7,475 reviews (4.1/5). Salesforce: 44,685 reviews (4.4/5).
Go with: Salesforce
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are crm tools. Compare their specific features to decide.
How important are ratings?
Salesforce is rated higher: 4.4/5 vs 4.1/5.
Key Takeaways
Salesforce
- Higher user rating: 4.4/5 vs 4.1/5
- Larger review base (44,685 reviews)
- Our pick for this comparison
Microsoft Dynamics 365
- Choose if you want enterprise CRM and ERP cloud solution
The Bottom Line
Salesforce wins this matchup. Our overall CRM pick is HubSpot. Our free CRM pick is Apollo.
Frequently Asked Questions
Is Microsoft Dynamics 365 or Salesforce better?
Salesforce is rated in our evaluation. Both are paid.
What are Microsoft Dynamics 365 and Salesforce used for?
Microsoft Dynamics 365: Enterprise CRM and ERP cloud solution. Salesforce: The CRM that defined the category for sales, service, and marketing.
What does Microsoft Dynamics 365 cost vs Salesforce?
Microsoft Dynamics 365 is a paid tool. Salesforce is a paid tool. Visit their websites for detailed pricing.