Microsoft Dynamics 365 vs SugarCRM: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Microsoft Dynamics 365 and SugarCRM side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Microsoft Dynamics 365 leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Best for you if:
- • You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
SugarCRM
CRM platform that delivers better customer experiences
Best for you if:
- • You want deep ERP integration (180+) ideal for manufacturing and distribution
| At a Glance | Microsoft Dynamics 365 | SugarCRM |
|---|---|---|
Starts at | From $65/user/mo, billed monthly Sales Professional plan | From $68/user/mo, billed monthly Standard+ plan |
Category | CRM Sales | CRM Sales |
Rating | 4.1/5 Capterra 4.4 · G2 3.8 7,475 reviews | 3.3/5 Capterra 3.8 · Trustpilot 1.5 · SourceForge 4.6 722 reviews |
Free plan | No | No |
Watch out for | Potential for data storage overage fees | Prices assume annual billing: every published per-user price is quoted per user per month, billed annually, and no monthly-billing price is listed. |
Choose Microsoft Dynamics 365 or SugarCRM?
Choose Microsoft Dynamics 365 if
- You want utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation
- You want offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations
- Budget matters ($65/user/mo, billed monthly vs $68/user/mo, billed monthly)
Choose SugarCRM if
- You want deep ERP integration (180+) ideal for manufacturing and distribution
- You want no-code customization lets admins tailor without developers
In-Depth Analysis
Microsoft Dynamics 365
Enterprise CRM and ERP cloud solution
Microsoft Dynamics 365 offers a competitive pricing structure, particularly for its Enterprise CRM and ERP solutions.
Watch out
Potential for data storage overage fees
Strengths
- Pro: Utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation.
- Pro: Offers a comprehensive suite of applications covering sales, service, finance, supply chain, and project operations.
- Pro: Provides significant cost savings, with one customer reporting a 40% reduction in total cost of ownership compared to previous solutions.
- Pro: Improves operational efficiency and productivity through generative AI, automation, IoT, and Mixed Reality capabilities.
- Pro: Highly flexible and adaptable, allowing businesses to customize solutions with apps from Microsoft Marketplace to meet specific industry needs.
Weaknesses
- Con: The extensive range of applications and features might lead to a steep learning curve for new users.
- Con: Implementation and integration with existing systems could be complex and require significant resources.
- Con: Pricing structures are not immediately transparent and require exploring different options for each application, potentially leading to unexpected costs.
Key features
SugarCRM
CRM platform that delivers better customer experiences
Every card is billed annually and requires 15 seats.
Watch out
Prices assume annual billing: every published per-user price is quoted per user per month, billed annually, and no monthly-billing price is listed.
Strengths
- Pro: Deep ERP integration (180+) ideal for manufacturing and distribution
- Pro: No-code customization lets admins tailor without developers
- Pro: Unified platform covers sales, marketing, and service
- Pro: On-premises deployment option for data-sensitive industries
- Pro: AI features included in Advanced tier without separate AI add-on
Weaknesses
- Con: 15-user minimum on Sugar Sell plans is prohibitive for small teams
- Con: Starting at $59/user/month puts it in premium territory
- Con: UI looks dated compared to newer CRM platforms
- Con: Marketing module (Sugar Market) starts at $1,000/month separately
- Con: Ecosystem and app marketplace are smaller than Salesforce or HubSpot
Key features
Plans and prices: Microsoft Dynamics 365 vs SugarCRM
| Tool | Plans and prices | Source |
|---|---|---|
| Microsoft Dynamics 365 |
| dynamics.microsoft.com read Oct 7, 2026 |
| SugarCRM |
| sugarcrm.com/pricing read Nov 2, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Microsoft Dynamics 365 pricing and SugarCRM pricing.
Key Takeaways
Microsoft Dynamics 365
- Higher user rating: 4.1/5 vs 3.3/5
- Lower entry price: $65/user/mo, billed monthly vs $68/user/mo, billed monthly
SugarCRM
- Choose if you want CRM platform that delivers better customer experiences
What the data shows
On the data below, Microsoft Dynamics 365 leads on higher user rating and lower entry price. We do not name an overall winner for this pair.
- Microsoft Dynamics 365 has the higher user rating (4.1/5 from 7,475 reviews for Microsoft Dynamics 365, 3.3/5 from 722 reviews for SugarCRM).
- Microsoft Dynamics 365 has the lower entry price: $65/user/mo, billed monthly (Sales Professional) against $68/user/mo, billed monthly (Standard+) for SugarCRM.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Microsoft Dynamics 365 and SugarCRM compare in 2026?
On the data below, Microsoft Dynamics 365 leads on higher user rating and lower entry price. We do not name an overall winner for this pair. Microsoft Dynamics 365 has the higher user rating (4.1/5 from 7,475 reviews for Microsoft Dynamics 365, 3.3/5 from 722 reviews for SugarCRM). Microsoft Dynamics 365 has the lower entry price: $65/user/mo, billed monthly (Sales Professional) against $68/user/mo, billed monthly (Standard+) for SugarCRM.
What are Microsoft Dynamics 365 and SugarCRM used for?
Microsoft Dynamics 365: Enterprise CRM and ERP cloud solution. SugarCRM: CRM platform that delivers better customer experiences.
What does Microsoft Dynamics 365 cost vs SugarCRM?
Microsoft Dynamics 365's cheapest paid plan is Sales Professional at $65/user/mo, billed monthly. SugarCRM's cheapest paid plan is Standard+ at $68/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Microsoft Dynamics 365 and SugarCRM?
Microsoft Dynamics 365's main strength: utilizes AI-driven agents across CRM and ERP applications to enhance business processes and innovation. SugarCRM's main strength: deep ERP integration (180+) ideal for manufacturing and distribution.