Gorgias vs Freshdesk: Which Should You Choose in 2026?
Choosing between Gorgias and Freshdesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
Freshdesk
Intuitive customer support software
Best for you if:
- • You want to try before committing
- • Cloud-based customer support software
- • Affordable alternative to Zendesk
| At a Glance |  Gorgias |  Freshdesk |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Help Desk | Help Desk |
Rating | 85/100 | 85/100 |
| Feature | Gorgias | Freshdesk |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 85 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Help DeskLive Chat |
How Gorgias and Freshdesk Compare
Gorgias
Customer support helpdesk for e-commerce
Paid · 85/100 score
Freshdesk
Intuitive customer support software
Free tier available · 85/100 score
Who Should Use What?
On a budget?
Freshdesk has a free tier. Gorgias is paid only.
Go with: Freshdesk
Want the highest-rated option?
Gorgias: 85/100. Freshdesk: 85/100.
Go with: Gorgias
Value user reviews?
Neither has user reviews yet.
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Gorgias is paid. Freshdesk is freemium. Freshdesk lets you start free.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Both score 85/100.
Key Takeaways
Gorgias
- Our pick for this comparison
Freshdesk
- Has a free tier
The Bottom Line
Gorgias (85/100) is our pick. Freshdesk has a free tier if you want to test without paying.
Frequently Asked Questions
Is Gorgias or Freshdesk better?
Gorgias scores 85/100 in our evaluation. Gorgias is paid and Freshdesk is freemium.
What are Gorgias and Freshdesk used for?
Gorgias: Customer support helpdesk for e-commerce. Freshdesk: Intuitive customer support software.
What does Gorgias cost vs Freshdesk?
Gorgias is a paid tool. Freshdesk is freemium (free tier + paid plans). Visit their websites for detailed pricing.