Gladly vs Dialpad: Which Should You Choose in 2026?
Choosing between Gladly and Dialpad comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gladly
Customer service platform focused on people
Best for you if:
- • You need help desk features specifically
- • Gladly is a customer service platform built around people, not tickets
- • It provides a single conversation history across all channels with AI assistance
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Best for you if:
- • You want the higher-rated option (8.4/10 vs 8.2/10)
- • You want to try before committing
- • You need transcription features specifically
- • AI-powered business communications
- • Voice, video, and messaging
| At a Glance |  Gladly |  Dialpad |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Help Desk | Transcription |
Rating | 82/100 | 84/100 |
| Feature | Gladly | Dialpad |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 82 | 84 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskCall Center | TranscriptionCall Center |
How Gladly and Dialpad Compare
Gladly
Customer service platform focused on people
Paid · 82/100 score
Dialpad
AI-powered Contact Center and Unified Communications platform for customer service and sales.
Free tier available · 84/100 score
Gladly is a help desk tool. Dialpad is in transcription.
Who Should Use What?
On a budget?
Dialpad has a free tier. Gladly is paid only.
Go with: Dialpad
Want the highest-rated option?
Gladly: 82/100. Dialpad: 84/100.
Go with: Dialpad
Value user reviews?
Neither has user reviews yet.
Go with: Dialpad
3 Questions to Help You Decide
What's your budget?
Gladly is paid. Dialpad is freemium. Dialpad lets you start free.
What's your use case?
Gladly is a help desk tool. Dialpad is in transcription. Pick the category that matches your needs.
How important are ratings?
Dialpad scores higher: 84/100 vs 82/100.
Key Takeaways
Dialpad
- Higher score: 84/100 vs 82
- Free tier available
- Our pick for this comparison
Gladly
- Better fit for help desk
The Bottom Line
Dialpad (84/100) is our pick.
Frequently Asked Questions
Is Gladly or Dialpad better?
Dialpad scores 84/100 in our evaluation. Gladly is paid and Dialpad is freemium.
What are Gladly and Dialpad used for?
Gladly: Customer service platform focused on people. Dialpad: AI-powered Contact Center and Unified Communications platform for customer service and sales..
What does Gladly cost vs Dialpad?
Gladly is a paid tool. Dialpad is freemium (free tier + paid plans). Visit their websites for detailed pricing.