Gorgias vs Re:amaze: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and Re:amaze side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Gorgias leads on higher user rating; Re:amaze leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
Re:amaze
Customer service and live chat for e-commerce brands
Best for you if:
- • You want excellent e-commerce integration
| At a Glance | Gorgias | Re:amaze |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | From $29/user/mo, billed monthly Basic plan |
Category | Customer Support Live Chat | Customer Support Chatbots |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | 3.4/5 Trustpilot 1.5 · G2 4.6 · Capterra 4.8 486 reviews |
Free plan | No | No |
Watch out for | Overage fees: $0.36-$0.40 per extra ticket. | n/a |
Choose Gorgias or Re:amaze?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
Choose Re:amaze if
- You want excellent e-commerce integration
- You want order context always visible
- Budget matters ($29/user/mo, billed monthly vs $40/mo, billed monthly)
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Re:amaze
Customer service and live chat for e-commerce brands
Re:amaze offers a competitive pricing structure for e-commerce brands, with its 'Basic' tier at $29/user/month providing a solid foundation of essential customer service tools.
Strengths
- Pro: Excellent e-commerce integration
- Pro: Order context always visible
- Pro: Good automation tools
Weaknesses
- Con: Less suitable for non-e-commerce
- Con: Reporting could be more detailed
- Con: Steeper learning curve for chatbots
Key features
Plans and prices: Gorgias vs Re:amaze
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
| Re:amaze |
| reamaze.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and Re:amaze pricing.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 3.4/5
Re:amaze
- Lower entry price: $29/user/mo, billed monthly vs $40/mo, billed monthly
What the data shows
On the data below, Gorgias leads on higher user rating; Re:amaze leads on lower entry price. We do not name an overall winner for this pair.
- Gorgias has the higher user rating (4.6/5 from 716 reviews for Gorgias, 3.4/5 from 486 reviews for Re:amaze).
- Re:amaze has the lower entry price: $29/user/mo, billed monthly (Basic) against $40/mo, billed monthly (Starter) for Gorgias.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and Re:amaze compare in 2026?
On the data below, Gorgias leads on higher user rating; Re:amaze leads on lower entry price. We do not name an overall winner for this pair. Gorgias has the higher user rating (4.6/5 from 716 reviews for Gorgias, 3.4/5 from 486 reviews for Re:amaze). Re:amaze has the lower entry price: $29/user/mo, billed monthly (Basic) against $40/mo, billed monthly (Starter) for Gorgias.
What are Gorgias and Re:amaze used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Re:amaze: Customer service and live chat for e-commerce brands.
What does Gorgias cost vs Re:amaze?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Re:amaze's cheapest paid plan is Basic at $29/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Gorgias and Re:amaze?
Gorgias's main strength: best for e-commerce support. Re:amaze's main strength: excellent e-commerce integration.