Gorgias vs Re:amaze: Which is Better in 2026?
Choosing between Gorgias and Re:amaze comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Pick Re:amaze if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
- • You want shopify integration
Re:amaze
Customer service and live chat for e-commerce brands
Best for you if:
- • You want excellent e-commerce integration
- • You want order context always visible
| At a Glance | Gorgias | Re:amaze |
|---|---|---|
Starts at | $40/moStarter | $29/moBasic |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 3.4/5 |
Free plan | No | No |
Choose Gorgias or Re:amaze?
Choose Gorgias if
Customer support built for e-commerce, with deep store integration
- You want best for e-commerce support
- You want shopify integration
Choose Re:amaze if
Customer service and live chat for e-commerce brands
- You want excellent e-commerce integration
- You want order context always visible
| Feature | Gorgias | Re:amaze |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.6/5 716 reviews | ★3.4/5 486 reviews |
| Categories | Customer SupportE-commerce | Customer SupportLive Chat |
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Re:amaze
Customer service and live chat for e-commerce brands
Re:amaze offers a competitive pricing structure for e-commerce brands, with its 'Basic' tier at $29/user/month providing a solid foundation of essential customer service tools.
Strengths
- +Excellent e-commerce integration
- +Order context always visible
- +Good automation tools
Weaknesses
- -Less suitable for non-e-commerce
- -Reporting could be more detailed
- -Steeper learning curve for chatbots
Key features
Pricing: Gorgias vs Re:amaze
| Plan | Gorgias | Re:amaze |
|---|---|---|
| Tier 1 | $40/mo Starter | $29 Basic |
| Tier 2 | $77/mo Basic | $49 Pro |
| Tier 3 | $471/mo Pro | $69 Plus |
| Tier 4 | $1,227/mo Advanced | N/A |
| Tier 5 | Talk to sales Custom | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Re:amaze pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Gorgias: 4.6/5 (716 reviews). Re:amaze: 3.4/5 (486 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 716 reviews (4.6/5). Re:amaze: 486 reviews (3.4/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 3.4/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 3.4/5
- Larger review base (716 reviews)
- Our pick for this comparison
Re:amaze
- Choose if you want customer service and live chat for e-commerce brands
The Bottom Line
Gorgias wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to.
Frequently Asked Questions
Is Gorgias or Re:amaze better?
Gorgias is rated in our evaluation. Both are paid.
What are Gorgias and Re:amaze used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Re:amaze: Customer service and live chat for e-commerce brands.
What does Gorgias cost vs Re:amaze?
Gorgias is a paid tool. Re:amaze is a paid tool. Visit their websites for detailed pricing.