Gorgias vs Zendesk for E-commerce: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and Zendesk for E-commerce side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Gorgias leads on higher user rating; Zendesk for E-commerce leads on lower entry price. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
Zendesk for E-commerce
Omnichannel e-commerce support with AI and automation
Best for you if:
- • You want industry-leading omnichannel support covering every major communication channel
| At a Glance | Gorgias | Zendesk for E-commerce |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | From $19/agent/mo, billed monthly Support Team plan |
Category | Customer Support Live Chat | Customer Support E-commerce |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | 4.3/5 G2 4.3 · Capterra 4.4 11,487 reviews |
Free plan | No | No |
Watch out for | Overage fees: $0.36-$0.40 per extra ticket. | Annual billing required for 20% savings. |
Choose Gorgias or Zendesk for E-commerce?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
Choose Zendesk for E-commerce if
- You want industry-leading omnichannel support covering every major communication channel
- You want extensive app marketplace with 1,500+ integrations including all major e-commerce platforms
- Budget matters ($19/agent/mo, billed monthly vs $40/mo, billed monthly)
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Zendesk for E-commerce
Omnichannel e-commerce support with AI and automation
Zendesk's pricing for e-commerce is on the expensive side, particularly for smaller businesses.
Watch out
Annual billing required for 20% savings.
Strengths
- Pro: Industry-leading omnichannel support covering every major communication channel
- Pro: Extensive app marketplace with 1,500+ integrations including all major e-commerce platforms
- Pro: Powerful automation reduces manual ticket handling for high-volume stores
- Pro: Scalable from small shops to enterprise e-commerce operations
- Pro: Comprehensive analytics help identify support bottlenecks and trends
Weaknesses
- Con: Per-agent pricing gets expensive as support teams grow
- Con: Advanced AI add-on costs an extra $50/agent/month on top of base plans
- Con: Complex configuration and steep learning curve for full feature utilization
- Con: Suite Professional at $115/agent/month is the realistic tier for serious e-commerce
- Con: Overkill for small stores with low ticket volumes
Key features
Plans and prices: Gorgias vs Zendesk for E-commerce
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
| Zendesk for E-commerce |
| zendesk.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and Zendesk for E-commerce pricing.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.3/5
Zendesk for E-commerce
- Lower entry price: $19/agent/mo, billed monthly vs $40/mo, billed monthly
What the data shows
On the data below, Gorgias leads on higher user rating; Zendesk for E-commerce leads on lower entry price. We do not name an overall winner for this pair.
- Gorgias has the higher user rating (4.6/5 from 716 reviews for Gorgias, 4.3/5 from 11,487 reviews for Zendesk for E-commerce).
- Zendesk for E-commerce has the lower entry price: $19/agent/mo, billed monthly (Support Team) against $40/mo, billed monthly (Starter) for Gorgias.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and Zendesk for E-commerce compare in 2026?
On the data below, Gorgias leads on higher user rating; Zendesk for E-commerce leads on lower entry price. We do not name an overall winner for this pair. Gorgias has the higher user rating (4.6/5 from 716 reviews for Gorgias, 4.3/5 from 11,487 reviews for Zendesk for E-commerce). Zendesk for E-commerce has the lower entry price: $19/agent/mo, billed monthly (Support Team) against $40/mo, billed monthly (Starter) for Gorgias.
What are Gorgias and Zendesk for E-commerce used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Zendesk for E-commerce: Omnichannel e-commerce support with AI and automation.
What does Gorgias cost vs Zendesk for E-commerce?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Zendesk for E-commerce's cheapest paid plan is Support Team at $19/agent/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 30, 2026.
What's the main difference between Gorgias and Zendesk for E-commerce?
Gorgias's main strength: best for e-commerce support. Zendesk for E-commerce's main strength: industry-leading omnichannel support covering every major communication channel.