Gorgias vs Liveagent: Which is Better in 2026?
Choosing between Gorgias and Liveagent comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • You need customer support features specifically
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
Liveagent
Unified omnichannel customer support for growing teams
Best for you if:
- • You need help desk features specifically
- • LiveAgent is a help desk software with live chat and call center features
- • It provides ticketing, live chat, and social media support in one platform
| At a Glance |  Gorgias |  Liveagent |
|---|---|---|
Starts at | $10/monthStarter | $15/agent/monthSmall Business |
Best For | Customer Support | Help Desk |
Rating | 4.6/5 | 4.6/5 |
Free plan | No | No |
Choose Gorgias or Liveagent?
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
- Budget matters ($10/month vs $15/agent/month)
- Your work is customer support-shaped, not help desk-shaped
Choose Liveagent if
Unified omnichannel customer support for growing teams
- Help desk software
- Good for support
- Fair pricing
- Your work is help desk-shaped, not customer support-shaped
| Feature | Gorgias | Liveagent |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.6/5 673 reviews | ★4.6/5 2,860 reviews |
| Categories | Customer SupportE-commerce | Help DeskLive Chat |
In-Depth Analysis
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Liveagent
Unified omnichannel customer support for growing teams
Strengths
- +Help desk software
- +Good for support
- +Fair pricing
- +Multiple channels
- +Good features
Weaknesses
- -UI dated
- -Learning curve
- -Setup complexity
- -Better modern alternatives
- -Support varies
Key features
Pricing: Gorgias vs Liveagent
| Plan | Gorgias | Liveagent |
|---|---|---|
| Tier 1 | $10 month Starter | $15 agent/month Small Business |
| Tier 2 | $50 month Basic | $29 agent/month Medium Business |
| Tier 3 | $300 month Pro | $49 agent/month Large Business |
| Tier 4 | $750 month Advanced | $69 agent/month Enterprise |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Liveagent pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Gorgias: 4.6/5 (673 reviews). Liveagent: 4.6/5 (2,860 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 673 reviews (4.6/5). Liveagent: 2,860 reviews (4.6/5).
Go with: Liveagent
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Gorgias is a customer support tool. Liveagent is in help desk. Pick the category that matches your needs.
How important are ratings?
Both are rated 4.6/5.
Key Takeaways
Gorgias
- Our pick for this comparison
Liveagent
- Larger review base (2,860 reviews)
- Better fit for help desk
The Bottom Line
Gorgias is our pick.
Frequently Asked Questions
Is Gorgias or Liveagent better?
Gorgias is rated in our evaluation. Both are paid.
What are Gorgias and Liveagent used for?
Gorgias: Customer support helpdesk for e-commerce. Liveagent: Unified omnichannel customer support for growing teams.
What does Gorgias cost vs Liveagent?
Gorgias is a paid tool. Liveagent is a paid tool. Visit their websites for detailed pricing.