Gorgias vs Liveagent: Which is Better in 2026?
Choosing between Gorgias and Liveagent comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Liveagent if you need help desk.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
- • You want shopify integration
Liveagent
Unified omnichannel customer support for growing teams
Best for you if:
- • You want help desk software
- • You want good for support
| At a Glance | Gorgias | Liveagent |
|---|---|---|
Starts at | $40/moStarter | $15/agent/monthSmall Business |
Best For | Customer Support | Help Desk |
Rating | 4.6/5 | 4.0/5 |
Free plan | No | No |
Choose Gorgias or Liveagent?
Choose Gorgias if
Customer support built for e-commerce, with deep store integration
- You want best for e-commerce support
- You want shopify integration
- Your work is customer support-shaped, not help desk-shaped
Choose Liveagent if
Unified omnichannel customer support for growing teams
- You want help desk software
- You want good for support
- Your work is help desk-shaped, not customer support-shaped
| Feature | Gorgias | Liveagent |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.6/5 716 reviews | ★4.0/5 2,616 reviews |
| Categories | Customer SupportE-commerce | Help DeskLive Chat |
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Liveagent
Unified omnichannel customer support for growing teams
LiveAgent's pricing is fair, especially with the annual discounts.
Strengths
- +Help desk software
- +Good for support
- +Fair pricing
- +Multiple channels
- +Good features
Weaknesses
- -UI dated
- -Learning curve
- -Setup complexity
- -Better modern alternatives
- -Support varies
Key features
Pricing: Gorgias vs Liveagent
| Plan | Gorgias | Liveagent |
|---|---|---|
| Tier 1 | $40/mo Starter | $15 agent/month Small Business |
| Tier 2 | $77/mo Basic | $29 agent/month Medium Business |
| Tier 3 | $471/mo Pro | $49 agent/month Large Business |
| Tier 4 | $1,227/mo Advanced | $69 agent/month Enterprise |
| Tier 5 | Talk to sales Custom | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Liveagent pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Gorgias: 4.6/5 (716 reviews). Liveagent: 4.0/5 (2,616 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 716 reviews (4.6/5). Liveagent: 2,616 reviews (4.0/5).
Go with: Liveagent
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Gorgias is a customer support tool. Liveagent is in help desk. Pick the category that matches your needs.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.0/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.0/5
- Our pick for this comparison
Liveagent
- Larger review base (2,616 reviews)
- Better fit for help desk
The Bottom Line
Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick.
Frequently Asked Questions
Is Gorgias or Liveagent better?
Gorgias is rated in our evaluation. Both are paid.
What are Gorgias and Liveagent used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Liveagent: Unified omnichannel customer support for growing teams.
What does Gorgias cost vs Liveagent?
Gorgias is a paid tool. Liveagent is a paid tool. Visit their websites for detailed pricing.