Is Liveagent worth the price?
LiveAgent's pricing is fair, especially with the annual discounts.
The 'Small Business' tier at $15/agent/month (annual) offers strong value for core help desk and live chat features. While the 'Enterprise' tier at $69/agent/month (annual) is on the higher end, it includes premium features and support.
This pricing structure is best for businesses looking for a comprehensive, scalable customer support solution.
Pricing Plans
30-day Free TrialSmall Business
$15/agent/month
Annual ($19 monthly)
- Ticketing
- Live chat
- Knowledge base
- AI Assistant
Medium Business
$29/agent/month
Annual ($35 monthly)
- All Small
- Call center
- IVR
- Reports
- SLAs
Large Business
$49/agent/month
Annual ($59 monthly)
- All Medium
- SSO
- Custom roles
- Social channels
Enterprise
$69/agent/month
Annual ($85 monthly)
- All Large
- Dedicated manager
- Priority support
- Custom billing
Hidden Costs & Gotchas
Monthly billing is significantly more expensive
Call center features only from 'Medium Business' tier
SSO and custom roles only in 'Large Business'
Dedicated manager only in 'Enterprise'
Which Plan Do You Need?
SMBs needing core support
Businesses scaling support operations
Companies valuing integrated channels
How Liveagent Compares to Competitors
Compared to Zendesk, which starts around $19/agent/month (annual) for basic support, LiveAgent's 'Small Business' at $15/agent/month offers a more accessible entry point with similar core features. Freshdesk's Growth plan is $15/agent/month (annual) but LiveAgent includes AI Assistant at this tier, offering slightly better value for AI capabilities upfront.
Liveagent Pricing FAQ
How much does Liveagent cost?
Liveagent starts at $15/month on the Small Business plan. It offers 4 paid tiers ranging from $15/month up to $69/month.
Does Liveagent have a free plan?
Liveagent does not offer a permanent free plan. However, a free trial is available for 30 days.
Does Liveagent offer a free trial?
Yes, Liveagent offers a free trial lasting 30 days. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Liveagent paid plan?
The cheapest paid plan for Liveagent is "Small Business" at $15/month. Key features include: Ticketing, Live chat, Knowledge base.
Is there a cheaper alternative to Liveagent?
Yes. Popular alternatives to Liveagent include Freshdesk, Dialpad, Front. Free alternatives include Freshdesk, Dialpad. Compare them side-by-side on Toolradar.
Cheaper alternatives to Liveagent
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
