Alternatives
Best Liveagent alternatives in 2026
Data compiled by Toolradar Updated How we rate
Cite this list: Toolradar, best Liveagent alternatives 2026, toolradar.com/alternatives/liveagent
8 direct alternatives to Liveagent, compared on pricing, features, and best-for use cases. Pick the right replacement without the marketing fluff.
Quick answer
- Zendesk is the top alternative to Liveagent on our list, followed by Intercom and Freshdesk.
- 2 of the 8 alternatives have a free plan, starting with Crisp.
- Highest rated: Gorgias, 4.6 out of 5 from 716 ratings, Sep 2026.
- 8 alternatives
- 2 with a free plan
Top 3 alternatives to Liveagent
Zendesk
#1 Top pickComplete customer service solution
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
Our take
Best overall
Intercom
#2AI-first customer service platform
Starting price
From $29 /mo
Cheapest paid plan, monthly, as of November 2026
4.5 /5 on G2 · 3,906 ratings, Aug 2026
Freshdesk
#3Scale support with smart ticketing, automation, and AI
Starting price
From $19 /mo
Cheapest paid plan, monthly, as of November 2026
4.4 /5 on G2 · 3,771 ratings, Sep 2026
Liveagent vs 8 alternatives
| Tool | Starting price (Nov 2026) | Free plan | Rating |
|---|---|---|---|
 | Price: $15/mo | Free plan: No | 4.0 out of 5, from 2,616 ratings across G2, Capterra and SourceForge (2,616) |
| Price: $19/mo | Free plan: No | 4.3 out of 5, from 11,165 ratings across G2 and Capterra (11,165) |
| Price: $29/mo | Free plan: No | 4.5 out of 5, from 3,906 ratings on G2 (3,906) |
| Price: $19/mo | Free plan: No | 4.4 out of 5, from 3,771 ratings on G2 (3,771) |
 | Price: $25/mo | Free plan: No | 4.3 out of 5, from 4,195 ratings across G2, Capterra, SourceForge and more (4,195) |
 | Price: $40/mo | Free plan: No | 4.6 out of 5, from 716 ratings across G2 and Capterra (716) |
 | Price: $25/mo | Free plan: No | 4.4 out of 5, from 431 ratings on G2 (431) |
 | Price: $45/mo | Free plan: Yes | 4.5 out of 5, from 350 ratings across G2 and Capterra (350) |
 | Price: $19/mo | Free plan: Yes | 4.5 out of 5, from 16 ratings on G2 (16) |
Why people consider alternatives to Liveagent
LiveAgent handles customer support across channels. Tickets, chat, call center-help desk software with comprehensive capabilities. The feature set is complete. The pricing is competitive.
Teams most often switch away when one of these starts to bite:
- Pricing at scale as usage or premium tiers add up.
- Missing integrations with the rest of your stack.
- Performance or scale limits as your needs grow.
- A specific feature gap you have hit in customer support.
The 8 alternatives below cover the same core job (customer support) with different trade-offs.
Liveagent by the numbers
Toolradar data: Liveagent's entry paid plan ($15/mo, billed monthly) ranks #2 of 8 for price among the Help Desk tools with a verified entry price and no stated unit, where the median is $29.50/mo. As of Nov 2026.
| Metric | Liveagent | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $15/mo, billed monthly | $29.50/mo | #2 of 8 tools with no stated price unit, verified price |
| Free plan | No | 7 of 31 have one | n/a |
| Listed as an alternative to | 7 tools | 2 | #8 of 31 |
| User rating | 4.0/5 (across the web, 2,616 ratings) | 4.4/5 | #21 of 22 (joint) tools with 20+ reviews |
Listed as an alternative to: #8 on 2026-10-16 to #8 on 2026-11-02 (rank among 31 tools, 1 is best).
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Help Desk data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Liveagent by the numbers”, Nov 2026.
Customer Support leaderboards from Toolradar data
Toolradar ranks Customer Support tools on one measure at a time, only where at least 8 tools have data. As of Nov 2026.
Lowest entry price, plans with no stated unit
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 89 tools with no stated price unit, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Scout by Fini | $0.69/mo |
| 2 | Kayako | $1/mo |
| 2 | Twilio Flex | $1/mo |
| 4 | Siteground | $2.99/mo, billed monthly |
| 5 | Deskcord.chat | $4/mo, billed monthly |
Lowest entry price, per-user plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 42 tools priced per user, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | ClaimXperience | $5/user/mo, billed monthly |
| 2 | Easy8 | $6.90/user/mo, billed monthly |
| 3 | Klaus | $13/user/mo, billed monthly |
| 4 | EngageBay | $14.99/user/mo, billed monthly |
| 5 | Dialpad | $15/user/mo, billed monthly |
Lowest entry price, per-agent plans
Cheapest standard paid plan per month (annual prices divided by 12), read on vendor pages and compared only with tools priced on the same basis.
Counted among 15 tools priced per agent, verified price.
| # | Tool | Entry plan |
|---|---|---|
| 1 | Zammad | $5/agent/mo, billed yearly |
| 2 | osTicket | $12/agent/mo, billed monthly |
| 3 | Mojo Helpdesk | $14/agent/mo, billed monthly |
| 4 | Freshcaller | $15/agent/mo, billed monthly |
| 5 | Desku | $19/agent/mo, billed monthly |
A position exists only when at least 8 tools have data for that metric. 168 of 290 Customer Support tools have a verified price; the others publish none we could read (often "contact sales"). Advertising and placement fees are not inputs to any position. Visit counts include visits from every source. How we compute this. Cite this: Toolradar, “Customer Support leaderboards”, Nov 2026. Data licensed CC BY 4.0. All Customer Support statistics.
8 alternatives to Liveagent
Ranked by G2 and Capterra ratings, media mentions, and editor review, plus how directly they replace Liveagent.
- 1
Zendesk
Paid Higher rated by usersComplete customer service solution
4.3 /5 across G2 and Capterra · 11,165 ratings, Sep 2026
From $19/mo, billed monthly
- 2
Intercom
Paid Higher rated by usersAI-first customer service platform
4.5 /5 on G2 · 3,906 ratings, Aug 2026
From $29/mo, billed monthly
- 3
Freshdesk
Paid Higher rated by usersScale support with smart ticketing, automation, and AI
4.4 /5 on G2 · 3,771 ratings, Sep 2026
From $19/agent/mo, billed monthly
- 4
Front
Paid Higher rated by usersUnify customer conversations, automate workflows, and boost team efficiency
4.3 /5 across G2, Capterra, SourceForge and more · 4,195 ratings, Sep 2026
From $25/mo, billed monthly
- 5
Gorgias
Paid Higher rated by usersCustomer support built for e-commerce, with deep store integration
4.6 /5 across G2 and Capterra · 716 ratings, Sep 2026
From $40/mo, billed monthly
- 6
Help Scout
Paid Higher rated by usersCustomer support for growing teams
4.4 /5 on G2 · 431 ratings, Sep 2026
From $25/user/mo, billed monthly
- 7
Crisp
Free plan Cheaper than LiveagentAll-in-one customer messaging: chat, bots, CRM
4.5 /5 across G2 and Capterra · 350 ratings, Sep 2026
From $45/mo flat, billed monthly; free plan available
- 8
Chatwoot
Free plan Cheaper than LiveagentOpen source customer engagement
4.5 /5 on G2 · 16 ratings, Sep 2026
From $19/mo, billed monthly; free plan available
Frequently asked questions
What is the best alternative to Liveagent?
Based on real-signal scoring (G2 and Capterra ratings, media mentions, and editorial review), the top alternatives to Liveagent are Zendesk, Intercom, Freshdesk. Each solves the same core job with different trade-offs on pricing, features, and integrations.
Is there a free alternative to Liveagent?
There is no fully free alternative in this list. Crisp is freemium: a permanent free tier plus paid plans (All-in-one customer messaging: chat, bots, CRM).
Why do people look for Liveagent alternatives?
Common reasons teams switch away from Liveagent: pricing that scales aggressively, missing integrations with the rest of their stack, performance or scale limits, or a specific feature gap in customer support. The alternatives on this page solve the same core problem with different trade-offs.
Side-by-side comparisons
In-depth comparison pages for Liveagent versus each alternative.
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