Liveagent vs Zendesk: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Liveagent and Zendesk side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Liveagent leads on lower entry price; Zendesk leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Liveagent
Unified omnichannel customer support for growing teams
Best for you if:
- • You want help desk software
Zendesk
Complete customer service solution
Best for you if:
- • You want industry leader
| At a Glance | Liveagent | Zendesk |
|---|---|---|
Starts at | From $15/mo, billed monthly Small Business plan | From $19/mo, billed monthly Support Team plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.0/5 Capterra 4.7 · G2 4.5 · SourceForge 2.4 2,616 reviews | 4.3/5 G2 4.3 · Capterra 4.4 11,165 reviews |
Free plan | No | No |
Watch out for | n/a | AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat. |
Choose Liveagent or Zendesk?
Choose Liveagent if
- You want help desk software
- You want good for support
- Budget matters ($15/mo, billed monthly vs $19/mo, billed monthly)
Choose Zendesk if
- You want industry leader
- You want extensive integrations
In-Depth Analysis
Liveagent
Unified omnichannel customer support for growing teams
LiveAgent's pricing is fair, especially with the annual discounts.
Strengths
- Pro: Help desk software
- Pro: Good for support
- Pro: Fair pricing
- Pro: Multiple channels
- Pro: Good features
Weaknesses
- Con: UI dated
- Con: Learning curve
- Con: Setup complexity
- Con: Better modern alternatives
- Con: Support varies
Key features
Zendesk
Complete customer service solution
Zendesk publishes yearly agent prices on zendesk.com/pricing.
Watch out
AI agents are included on Support and Suite, then priced on successful resolutions (official FAQ). That is a second meter next to the seat.
Strengths
- Pro: Industry leader
- Pro: Extensive integrations
- Pro: Powerful AI features
Weaknesses
- Con: Premium pricing
- Con: Can be overwhelming
Key features
Plans and prices: Liveagent vs Zendesk
| Tool | Plans and prices | Source |
|---|---|---|
| Liveagent |
| liveagent.com/pricing read Oct 11, 2026 |
| Zendesk |
| zendesk.com/pricing read Oct 15, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Liveagent pricing and Zendesk pricing.
Key Takeaways
Liveagent
- Lower entry price: $15/mo, billed monthly vs $19/mo, billed monthly
Zendesk
- Higher user rating: 4.3/5 vs 4.0/5
What the data shows
On the data below, Liveagent leads on lower entry price; Zendesk leads on higher user rating. We do not name an overall winner for this pair.
- Zendesk has the higher user rating (4.0/5 from 2,616 reviews for Liveagent, 4.3/5 from 11,165 reviews for Zendesk).
- Liveagent has the lower entry price: $15/mo, billed monthly (Small Business) against $19/mo, billed monthly (Support Team) for Zendesk.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Liveagent and Zendesk compare in 2026?
On the data below, Liveagent leads on lower entry price; Zendesk leads on higher user rating. We do not name an overall winner for this pair. Zendesk has the higher user rating (4.0/5 from 2,616 reviews for Liveagent, 4.3/5 from 11,165 reviews for Zendesk). Liveagent has the lower entry price: $15/mo, billed monthly (Small Business) against $19/mo, billed monthly (Support Team) for Zendesk.
What are Liveagent and Zendesk used for?
Liveagent: Unified omnichannel customer support for growing teams. Zendesk: Complete customer service solution.
What does Liveagent cost vs Zendesk?
Liveagent's cheapest paid plan is Small Business at $15/mo, billed monthly. Zendesk's cheapest paid plan is Support Team at $19/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Oct 15, 2026.
What's the main difference between Liveagent and Zendesk?
Liveagent's main strength: help desk software. Zendesk's main strength: industry leader.