Gorgias vs Help Scout: Which is Better in 2026?
Choosing between Gorgias and Help Scout comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias is our overall pick for customer support workflows. Pick Help Scout if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
Help Scout
Customer support for growing teams
Best for you if:
- • Help Scout is a customer service platform with shared inboxes and knowledge base
- • It provides email-based support, docs, and live chat with a focus on simplicity
| At a Glance |  Gorgias |  Help Scout |
|---|---|---|
Starts at | $10/monthStarter | $22/moStandard |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 4.5/5 |
Choose Gorgias or Help Scout?
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
- Budget matters ($10/month vs $22/mo)
Choose Help Scout if
Customer support for growing teams
- Clean interface
- Great for small teams
- Excellent docs platform
| Feature | Gorgias | Help Scout |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.6/5 673 reviews | ★4.5/5 649 reviews |
| Categories | Customer SupportE-commerce | Customer SupportLive Chat |
In-Depth Analysis
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Help Scout
Customer support for growing teams
Strengths
- +Clean interface
- +Great for small teams
- +Excellent docs platform
Weaknesses
- -Limited automation
- -No free tier
Key features
Pricing: Gorgias vs Help Scout
| Plan | Gorgias | Help Scout |
|---|---|---|
| Tier 1 | $10 month Starter | $22 Standard |
| Tier 2 | $50 month Basic | $44 Plus |
| Tier 3 | $300 month Pro | $65 Pro |
| Tier 4 | $750 month Advanced | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Help Scout pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Gorgias: 4.6/5 (673 reviews). Help Scout: 4.5/5 (649 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 673 reviews (4.6/5). Help Scout: 649 reviews (4.5/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.5/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.5/5
- Larger review base (673 reviews)
- Our pick for this comparison
Help Scout
- Choose if you want customer support for growing teams
The Bottom Line
Gorgias is our pick.
Frequently Asked Questions
Is Gorgias or Help Scout better?
Gorgias is rated in our evaluation. Both are paid.
What are Gorgias and Help Scout used for?
Gorgias: Customer support helpdesk for e-commerce. Help Scout: Customer support for growing teams.
What does Gorgias cost vs Help Scout?
Gorgias is a paid tool. Help Scout is a paid tool. Visit their websites for detailed pricing.