Gorgias vs Help Scout: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Gorgias and Help Scout side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Help Scout leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
Help Scout
Customer support for growing teams
Best for you if:
- • You want clean interface
| At a Glance | Gorgias | Help Scout |
|---|---|---|
Starts at | From $40/mo, billed monthly Starter plan | Free plan, paid from $25/user/mo, billed monthly Standard plan |
Category | Customer Support Live Chat | Customer Support Live Chat |
Rating | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews | 4.4/5 G2 4.4 431 reviews |
Free plan | No | No |
Watch out for | Overage fees: $0.36-$0.40 per extra ticket. | n/a |
Choose Gorgias or Help Scout?
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
Choose Help Scout if
- You want clean interface
- You want great for small teams
- Budget matters ($25/user/mo, billed monthly vs $40/mo, billed monthly)
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Help Scout
Customer support for growing teams
It's best for small to medium-sized businesses prioritizing ease of use and essential customer support tools.
Strengths
- Pro: Clean interface
- Pro: Great for small teams
- Pro: Excellent docs platform
Weaknesses
- Con: Limited automation
- Con: No free tier
Key features
Plans and prices: Gorgias vs Help Scout
| Tool | Plans and prices | Source |
|---|---|---|
| Gorgias |
| gorgias.com/pricing read Oct 27, 2026 |
| Help Scout |
| helpscout.com/pricing read Nov 1, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Gorgias pricing and Help Scout pricing.
Key Takeaways
Gorgias
- Choose if you want customer support built for e-commerce, with deep store integration
Help Scout
- Lower entry price: $25/user/mo, billed monthly vs $40/mo, billed monthly
- Has a free plan
What the data shows
On the data below, Help Scout leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- User ratings are within 0.2 points (4.6/5 from 716 reviews for Gorgias, 4.4/5 from 431 reviews for Help Scout).
- Help Scout has the lower entry price: $25/user/mo, billed monthly (Standard) against $40/mo, billed monthly (Starter) for Gorgias.
- Only Help Scout has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Gorgias and Help Scout compare in 2026?
On the data below, Help Scout leads on lower entry price and a free plan. We do not name an overall winner for this pair. User ratings are within 0.2 points (4.6/5 from 716 reviews for Gorgias, 4.4/5 from 431 reviews for Help Scout). Help Scout has the lower entry price: $25/user/mo, billed monthly (Standard) against $40/mo, billed monthly (Starter) for Gorgias. Only Help Scout has a free plan.
What are Gorgias and Help Scout used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Help Scout: Customer support for growing teams.
What does Gorgias cost vs Help Scout?
Gorgias's cheapest paid plan is Starter at $40/mo, billed monthly. Help Scout's cheapest paid plan is Standard at $25/user/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 1, 2026.
What's the main difference between Gorgias and Help Scout?
Gorgias's main strength: best for e-commerce support. Help Scout's main strength: clean interface.