Gorgias vs Help Scout: Which is Better in 2026?
Choosing between Gorgias and Help Scout comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to. Pick Help Scout if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
- • You want shopify integration
Help Scout
Customer support for growing teams
Best for you if:
- • You want clean interface
- • You want great for small teams
| At a Glance | Gorgias | Help Scout |
|---|---|---|
Starts at | $40/moStarter | $22/moStandard |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 4.4/5 |
Free plan | No | No |
Choose Gorgias or Help Scout?
Choose Gorgias if
Customer support built for e-commerce, with deep store integration
- You want best for e-commerce support
- You want shopify integration
Choose Help Scout if
Customer support for growing teams
- You want clean interface
- You want great for small teams
| Feature | Gorgias | Help Scout |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.6/5 716 reviews | ★4.4/5 431 reviews |
| Categories | Customer SupportE-commerce | Customer SupportLive Chat |
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
Gorgias' pricing starts very affordably at $10/month for 50 tickets, making it accessible for small e-commerce businesses.
Watch out
Overage fees: $0.36-$0.40 per extra ticket.
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Help Scout
Customer support for growing teams
Help Scout's pricing is fair, especially for the Standard and Plus tiers at $22 and $44 per user/month respectively, offering a good balance of features for growing teams.
Strengths
- +Clean interface
- +Great for small teams
- +Excellent docs platform
Weaknesses
- -Limited automation
- -No free tier
Key features
Pricing: Gorgias vs Help Scout
| Plan | Gorgias | Help Scout |
|---|---|---|
| Tier 1 | $40/mo Starter | $22 Standard |
| Tier 2 | $77/mo Basic | $44 Plus |
| Tier 3 | $471/mo Pro | $65 Pro |
| Tier 4 | $1,227/mo Advanced | N/A |
| Tier 5 | Talk to sales Custom | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Help Scout pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Gorgias: 4.6/5 (716 reviews). Help Scout: 4.4/5 (431 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 716 reviews (4.6/5). Help Scout: 431 reviews (4.4/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.4/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.4/5
- Larger review base (716 reviews)
- Our pick for this comparison
Help Scout
- Choose if you want customer support for growing teams
The Bottom Line
Gorgias wins this matchup. Our overall Live Chat pick is Zoho Desk. Our free Live Chat pick is tawk.to.
Frequently Asked Questions
Is Gorgias or Help Scout better?
Gorgias is rated in our evaluation. Both are paid.
What are Gorgias and Help Scout used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Help Scout: Customer support for growing teams.
What does Gorgias cost vs Help Scout?
Gorgias is a paid tool. Help Scout is a paid tool. Visit their websites for detailed pricing.