Richpanel vs Zendesk: Which Should You Choose in 2026?
Choosing between Richpanel and Zendesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Richpanel
AI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.
Best for you if:
- • You want to try before committing
- • You need live chat features specifically
- • AI-first customer service platform for e-commerce.
- • Guarantees 30% cost savings and 30% ticket automation.
Zendesk
Complete customer service solution
Best for you if:
- • You want the higher-rated option (8.9/10 vs 8.0/10)
- • You need chatbots features specifically
- • Enterprise-grade customer service platform
- • Industry leader in support software
| At a Glance |  Richpanel |  Zendesk |
|---|---|---|
Price | Free + Paid | Paid |
Best For | Live Chat | Chatbots |
Rating | 80/100 | 89/100 |
| Feature | Richpanel | Zendesk |
|---|---|---|
| Pricing Model | Freemium | Paid |
| Editorial Score | 80 | 89 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Live ChatCustomer Success | ChatbotsCustomer Success |
How Richpanel and Zendesk Compare
Richpanel
AI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.
Free tier available · 80/100 score
Zendesk
Complete customer service solution
Paid · 89/100 score
Richpanel is a live chat tool. Zendesk is in chatbots.
Who Should Use What?
On a budget?
Richpanel has a free tier. Zendesk is paid only.
Go with: Richpanel
Want the highest-rated option?
Richpanel: 80/100. Zendesk: 89/100.
Go with: Zendesk
Value user reviews?
Neither has user reviews yet.
Go with: Zendesk
3 Questions to Help You Decide
What's your budget?
Richpanel is freemium. Zendesk is paid. Richpanel lets you start free.
What's your use case?
Richpanel is a live chat tool. Zendesk is in chatbots. Pick the category that matches your needs.
How important are ratings?
Zendesk scores higher: 89/100 vs 80/100.
Key Takeaways
Zendesk
- Higher score: 89/100 vs 80
- Our pick for this comparison
Richpanel
- Has a free tier
- Better fit for live chat
The Bottom Line
Zendesk (89/100) is our pick. Richpanel has a free tier if you want to test without paying.
Frequently Asked Questions
Is Richpanel or Zendesk better?
Zendesk scores 89/100 in our evaluation. Richpanel is freemium and Zendesk is paid.
What are Richpanel and Zendesk used for?
Richpanel: AI-powered customer service platform for e-commerce to cut costs, boost agent productivity, and delight customers.. Zendesk: Complete customer service solution.
What does Richpanel cost vs Zendesk?
Richpanel is freemium (free tier + paid plans). Zendesk is a paid tool. Visit their websites for detailed pricing.