Live chat software for customer support
Visit WebsiteThe Bottom Line
Entry price
Paid plans only
Biggest pro
Live chat software
Biggest con
UI dated
TL;DR - Olark
- Olark is a live chat software for customer support on websites
- It provides real-time chat with automation, transcripts, and integrations
- Plans start at $29/month for one seat
What is Olark?
Available on: Web
Pros & Cons
Pros
- Live chat software
- Easy setup
- Fair pricing
- Good features
- Chatbots available
Cons
- UI dated
- Limited features
- Better alternatives exist
- Support basic
- Declining relevance
Ratings Across the Web
Olark holds an aggregate rating of 4.4 out of 5 from 686 reviews across G2 and Capterra, last checked March 18, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
Free TrialPricing checked Aug 20, 2026
Free
- 1 agent
- Maximum 20 chats/month
- Limited features
Standard
$29 / seat/month
- Customizable chatbox
- Advanced reporting
- Agent groups
- Targeted chat
- Basic integrations
- Comprehensive security
- Email and chat support
- WCAG 2.1 AA accessibility
Pro
Custom
- All Standard features
- Powerful chatbots, AI and automation
- All PowerUps included
- Dedicated account manager
- Live training
- Professional services
- Video chat, SMS, or phone support
- Custom chat routing
Is Olark worth the price?
Olark's pricing is fair, offering a useful free tier for very small operations and a competitive Standard tier at $29/seat/month.
The jump to a custom-priced Pro tier suggests advanced features for larger enterprises. It's best suited for small to medium businesses needing reliable live chat, with enterprise options available.
Hidden Costs & Gotchas
Pro tier price is custom, not transparent
Standard tier is per seat, scales quickly
Free tier limited to 20 chats/month
PowerUps likely add cost to Standard
How Olark Compares to Competitors
Compared to Tidio, which offers a free plan and paid plans starting around $29/month for 3 operators, Olark's $29/seat/month Standard plan is competitive. Zendesk Chat, another competitor, starts at $59/agent/month, making Olark's Standard tier more accessible for many SMBs.
How Olark's pricing compares
At $29/mo, Olark is mid-range of its 6 direct competitors ($10 to $295/mo across the set).
Entry paid plan, monthly. Pricing checked Aug 20, 2026.
Reviews
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Across 686 verified user reviews on Capterra, G2
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Best Olark Alternatives
Top alternatives based on features, pricing, and user needs.
Complete customer service solution
Intuitive customer support software
AI-first customer service platform
Unify customer conversations, automate workflows, and boost team efficiency
Customer support helpdesk for e-commerce
Customer support for growing teams
All-in-one customer messaging: chat, bots, CRM
Open source customer engagement
Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Olark FAQ
How does Olark support customer service teams?
What kind of user benefits most from Olark?
How is Olark priced?
Can Olark integrate with AI-powered tools?
What are the main limitations of using Olark?
How does Olark compare to Intercom?
Source: olark.com