Olark
Claim this toolLive chat software for customer support
From $29/seat/mo, billed monthly, free trial Visit WebsiteThe Bottom Line
- Price
- From $29/seat/mo, billed monthly, free trial. Compare plans
Key facts
- Olark is a live chat software for customer support on websites
- It provides real-time chat with automation, transcripts, and integrations
- Offers paid tiers
Pros
- Live chat software
- Easy setup
- Fair pricing
- Good features
- Chatbots available
Cons
- UI dated
- Limited features
- Better alternatives exist
- Support basic
- Declining relevance
What is Olark?
Available on: Web
Ratings Across the Web
Olark holds an aggregate rating of 4.4 out of 5 from 695 reviews across G2 and Capterra, last checked September 17, 2026.
Ratings aggregated from independent review platforms. Learn more
Key Features
- Live chat
- AI chatbots
- Custom chat routing
- Advanced reporting
- Agent groups
- Targeted chat
- PowerUps add-ons
- WCAG 2.1 AA accessibility
- Multi-domain support
- Video chat
Pricing Plans
Free TrialPricing checked Oct 11, 2026. Source: olark.com/pricing, read Oct 11, 2026
| Plan | Price | Details |
|---|---|---|
| Free | $0 |
|
| Standard | $29 / seat/month |
+5 more Show less
|
| Pro | Custom |
+6 more Show less
|
Is Olark worth the price?
Olark's pricing is fair, offering a useful free tier for very small operations and a competitive Standard tier at $29/seat/month.
The jump to a custom-priced Pro tier suggests advanced features for larger enterprises. It's best suited for small to medium businesses needing reliable live chat, with enterprise options available.
How Olark's pricing compares
At $29/seat/mo, billed monthly, Olark is mid-range of its 6 comparable direct competitors ($19 to $40/mo across the set).
Entry paid plan, monthly price, per seat, billed monthly. Pricing checked Oct 11, 2026.
Olark by the numbers
| Metric | Olark | Peer median | Position (1 is best) |
|---|---|---|---|
| Free plan | No | 45% have one | n/a |
| Listed as an alternative to | 2 tools | 2 | #23 of 53 (joint) |
| User rating | 4.4/5 (across the web, 695 ratings) | 4.5/5 | #21 of 34 (joint) tools with 20+ reviews |
Each position is counted among the tools that have data for that row, as noted under it. All Live Chat data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Olark by the numbers”, Oct 2026.
Reviews
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Across 695 verified user reviews on Capterra, G2
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Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
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Olark FAQ
How does Olark support customer service teams?
What kind of user benefits most from Olark?
How is Olark priced?
Can Olark integrate with AI-powered tools?
What are the main limitations of using Olark?
How does Olark compare to Intercom?
Source: olark.com