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TL;DR - Olark
- Olark is a live chat software for customer support on websites
- It provides real-time chat with automation, transcripts, and integrations
- Plans start at $29/month for one seat
Pricing: Paid only
Best for: Enterprises & pros
Score: 79/100
Pros & Cons
Pros
- Live chat software
- Easy setup
- Fair pricing
- Good features
- Chatbots available
Cons
- UI dated
- Limited features
- Better alternatives exist
- Support basic
- Declining relevance
Key Features
Live chatAI chatbotsCustom chat routingAdvanced reportingAgent groupsTargeted chatPowerUps add-onsWCAG 2.1 AA accessibilityMulti-domain supportVideo chat
Pricing Plans
Free TrialFree
$0
- 1 agent
- Maximum 20 chats/month
- Limited features
Standard
$29/seat/month
- Customizable chatbox
- Advanced reporting
- Agent groups
- Targeted chat
- Basic integrations
- Comprehensive security
- Email and chat support
- WCAG 2.1 AA accessibility
Pro
Custom
- All Standard features
- Powerful chatbots, AI and automation
- All PowerUps included
- Dedicated account manager
- Live training
- Professional services
- Video chat, SMS, or phone support
- Custom chat routing
- First priority support queue
About Olark
By Toolradar Team·
Olark is a live chat software focused on accessibility and simplicity, offering customizable chat widgets, reporting, AI chatbots, and powerful automation features.
How we evaluate tools →Source: olark.com
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Olark FAQ
Does Olark have a free plan?
Yes, there is a permanent free plan limited to 1 agent and 20 chats per month.
Is Olark accessible?
Yes, Olark has built-in WCAG 2.1 AA accessibility certification for inclusive customer support.
What are PowerUps?
PowerUps are optional add-ons priced $29-99/month that add features like chatbots, co-browsing, and visitor insights.
Can I use Olark on multiple domains?
Yes, there is no additional cost for installing Olark on multiple domains and subdomains.
Does Olark offer video chat?
Yes, video chat is available on the Pro plan along with SMS and phone support options.
Source: olark.com