Olark

Name: Olark
Brand: Olark
Price: 29 USD
Rating: 4.4 (686 reviews)

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Live chat software for customer support

Customer Support Live Chat Chatbots

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4.4(686 across the web)

PaidVisit Website

Reviews onG2Capterra

686 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Live chat software

Biggest con

UI dated

TL;DR - Olark

Olark is a live chat software for customer support on websites
It provides real-time chat with automation, transcripts, and integrations
Plans start at $29/month for one seat

Pricing: Paid only

Best for: Enterprises & pros

4.4/5 across review platforms

What is Olark?

Editorial review

Olark is a live chat software focused on accessibility and simplicity, offering customizable chat widgets, reporting, AI chatbots, and powerful automation features.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceolark.com ↗

Pros & Cons

Pros

Live chat software
Easy setup
Fair pricing
Good features
Chatbots available

Cons

UI dated
Limited features
Better alternatives exist
Support basic
Declining relevance

Ratings Across the Web

4.4(686 reviews)

Ratings aggregated from independent review platforms. Learn more

Key Features

Live chatAI chatbotsCustom chat routingAdvanced reportingAgent groupsTargeted chatPowerUps add-onsWCAG 2.1 AA accessibilityMulti-domain supportVideo chat

Pricing Plans

Free Trial

Pricing checked Jul 10, 2026

Free

1 agent
Maximum 20 chats/month
Limited features

Standard

$29 / seat/month

Customizable chatbox
Advanced reporting
Agent groups
Targeted chat
Basic integrations
Comprehensive security
Email and chat support
WCAG 2.1 AA accessibility

Pro

Custom

All Standard features
Powerful chatbots, AI and automation
All PowerUps included
Dedicated account manager
Live training
Professional services
Video chat, SMS, or phone support
Custom chat routing

Calculate your cost View full pricing

How Olark's pricing compares

At $29/mo, Olark is mid-range of its 6 direct competitors ($10 to $295/mo across the set).

$10

$19

$22

$25

Olark

$29

Intercom

$29

Crisp

$295

Entry paid plan, monthly. Pricing checked Jul 10, 2026.

Reviews

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4.4/5

Across 686 verified user reviews on Capterra, G2

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Best Olark Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

ZendeskPaid

Complete customer service solution

4.3

FreshdeskFreemium

Intuitive customer support software

4.4

IntercomPaid

AI-first customer service platform

4.5

FrontPaid

Unify customer conversations, automate workflows, and boost team efficiency

4.5

GorgiasPaid

Customer support helpdesk for e-commerce

4.6

Help ScoutPaid

Customer support for growing teams

4.5

CrispFreemium

All-in-one customer messaging: chat, bots, CRM

4.5

ChatwootFreemium

Open source customer engagement

4.5

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Olark alternatives8+ tools ranked, pricing + verdict per pick Olark vs ZendeskHead-to-head: features, pricing, who wins Olark vs FreshdeskHead-to-head: features, pricing, who wins Olark vs IntercomHead-to-head: features, pricing, who wins

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Olark FAQ

How does Olark support customer service teams?

Olark provides live chat software designed for customer support, enabling teams to interact with customers in real-time. It includes customizable chat widgets and automation features to streamline support operations.

What kind of user benefits most from Olark?

Olark is best suited for customer support teams looking for a straightforward and accessible live chat solution. Its easy setup and fair pricing make it appealing for organizations prioritizing simplicity in their support tools.

How is Olark priced?

Olark is a paid product and does not offer a permanently free tier for its live chat software. Its pricing is considered fair for the features it provides.

Can Olark integrate with AI-powered tools?

Yes, Olark includes AI chatbots as part of its feature set. These chatbots can assist with automating responses and handling routine customer inquiries.

What are the main limitations of using Olark?

Olark's user interface is considered dated, and it offers a more limited feature set compared to some alternatives. Its support is also described as basic, which might be a trade-off for some users.

How does Olark compare to Intercom?

Olark focuses on accessibility and simplicity in its live chat software, while Intercom is a direct competitor. Olark is noted for its easy setup and fair pricing, though some users find its features more limited than alternatives.

Source: olark.com

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