Live chat software for customer support
Visit WebsiteThe Bottom Line
Entry price
Paid plans only
Biggest pro
Live chat software
Biggest con
UI dated
TL;DR - Olark
- Olark is a live chat software for customer support on websites
- It provides real-time chat with automation, transcripts, and integrations
- Plans start at $29/month for one seat
What is Olark?
Available on: Web
Pros & Cons
Pros
- Live chat software
- Easy setup
- Fair pricing
- Good features
- Chatbots available
Cons
- UI dated
- Limited features
- Better alternatives exist
- Support basic
- Declining relevance
Ratings Across the Web
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
Free TrialFree
$0
- 1 agent
- Maximum 20 chats/month
- Limited features
Standard
$29 / seat/month
- Customizable chatbox
- Advanced reporting
- Agent groups
- Targeted chat
- Basic integrations
- Comprehensive security
- Email and chat support
- WCAG 2.1 AA accessibility
Pro
Custom
- All Standard features
- Powerful chatbots, AI and automation
- All PowerUps included
- Dedicated account manager
- Live training
- Professional services
- Video chat, SMS, or phone support
- Custom chat routing
- First priority support queue
How Olark's pricing compares
At $29/mo, Olark is mid-range of its 6 direct competitors ($10 to $295/mo across the set).
Entry paid plan, monthly.
Reviews
Across 686 verified user reviews on Capterra, G2
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Best Olark Alternatives
Top alternatives based on features, pricing, and user needs.
Complete customer service solution
Intuitive customer support software
AI-first customer service platform
Unify customer conversations, automate workflows, and boost team efficiency
Customer support helpdesk for e-commerce
Customer support for growing teams
All-in-one customer messaging: chat, bots, CRM
Open source customer engagement
Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Olark FAQ
Does Olark have a free plan?
Is Olark accessible?
What are PowerUps?
Can I use Olark on multiple domains?
Does Olark offer video chat?
Source: olark.com