Gorgias vs Olark: Which is Better in 2026?
Choosing between Gorgias and Olark comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
Olark
Live chat software for customer support
Best for you if:
- • Olark is a live chat software for customer support on websites
- • It provides real-time chat with automation, transcripts, and integrations
| At a Glance |  Gorgias |  Olark |
|---|---|---|
Starts at | $10/monthStarter | $29/moStandard |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 4.4/5 |
Free plan | No | No |
Choose Gorgias or Olark?
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
Choose Olark if
Live chat software for customer support
- Live chat software
- Easy setup
- Fair pricing
| Feature | Gorgias | Olark |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.6/5 673 reviews | ★4.4/5 686 reviews |
| Categories | Customer SupportE-commerce | Customer SupportLive Chat |
In-Depth Analysis
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Olark
Live chat software for customer support
Strengths
- +Live chat software
- +Easy setup
- +Fair pricing
- +Good features
- +Chatbots available
Weaknesses
- -UI dated
- -Limited features
- -Better alternatives exist
- -Support basic
- -Declining relevance
Key features
Pricing: Gorgias vs Olark
| Plan | Gorgias | Olark |
|---|---|---|
| Tier 1 | $10 month Starter | $0 Free |
| Tier 2 | $50 month Basic | $29/seat/month Standard |
| Tier 3 | $300 month Pro | Custom Pro |
| Tier 4 | $750 month Advanced | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Olark pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Gorgias: 4.6/5 (673 reviews). Olark: 4.4/5 (686 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 673 reviews (4.6/5). Olark: 686 reviews (4.4/5).
Go with: Olark
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.4/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.4/5
- Our pick for this comparison
Olark
- Larger review base (686 reviews)
The Bottom Line
Gorgias is our pick.
Frequently Asked Questions
Is Gorgias or Olark better?
Gorgias is rated in our evaluation. Both are paid.
What are Gorgias and Olark used for?
Gorgias: Customer support helpdesk for e-commerce. Olark: Live chat software for customer support.
What does Gorgias cost vs Olark?
Gorgias is a paid tool. Olark is a paid tool. Visit their websites for detailed pricing.