Gorgias vs Olark: Which is Better in 2026?
Choosing between Gorgias and Olark comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Olark if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
- • You want shopify integration
Olark
Live chat software for customer support
Best for you if:
- • You want live chat software
- • You want easy setup
| At a Glance | Gorgias | Olark |
|---|---|---|
Starts at | $40/moStarter | $29/moStandard |
Best For | Customer Support | Customer Support |
Rating | 4.6/5 | 4.4/5 |
Free plan | No | No |
Choose Gorgias or Olark?
Choose Gorgias if
Customer support built for e-commerce, with deep store integration
- You want best for e-commerce support
- You want shopify integration
Choose Olark if
Live chat software for customer support
- You want live chat software
- You want easy setup
| Feature | Gorgias | Olark |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.6/5 716 reviews | ★4.4/5 695 reviews |
| Categories | Customer SupportE-commerce | Customer SupportLive Chat |
In-Depth Analysis
Gorgias
Customer support built for e-commerce, with deep store integration
It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Olark
Live chat software for customer support
Olark's pricing is fair, offering a useful free tier for very small operations and a competitive Standard tier at $29/seat/month.
Strengths
- +Live chat software
- +Easy setup
- +Fair pricing
- +Good features
- +Chatbots available
Weaknesses
- -UI dated
- -Limited features
- -Better alternatives exist
- -Support basic
- -Declining relevance
Key features
Pricing: Gorgias vs Olark
| Plan | Gorgias | Olark |
|---|---|---|
| Tier 1 | $40/mo Starter | $0 Free |
| Tier 2 | $77/mo Basic | $29/seat/month Standard |
| Tier 3 | $471/mo Pro | Custom Pro |
| Tier 4 | $1,227/mo Advanced | N/A |
| Tier 5 | Talk to sales Custom | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Gorgias pricing and Olark pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Gorgias
Want the highest-rated option?
Gorgias: 4.6/5 (716 reviews). Olark: 4.4/5 (695 reviews).
Go with: Gorgias
Value user reviews?
Gorgias: 716 reviews (4.6/5). Olark: 695 reviews (4.4/5).
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Gorgias is rated higher: 4.6/5 vs 4.4/5.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.4/5
- Larger review base (716 reviews)
- Our pick for this comparison
Olark
- Choose if you want live chat software for customer support
The Bottom Line
Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick.
Frequently Asked Questions
Is Gorgias or Olark better?
Gorgias is rated in our evaluation. Both are paid.
What are Gorgias and Olark used for?
Gorgias: Customer support built for e-commerce, with deep store integration. Olark: Live chat software for customer support.
What does Gorgias cost vs Olark?
Gorgias is a paid tool. Olark is a paid tool. Visit their websites for detailed pricing.