Olark vs Zendesk: Which Should You Choose in 2026?
Choosing between Olark and Zendesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Olark
Live chat software for customer support
Best for you if:
- • You need automation features specifically
- • Olark is a live chat software for customer support on websites
- • It provides real-time chat with automation, transcripts, and integrations
Zendesk
Complete customer service solution
Best for you if:
- • You want the higher-rated option (8.9/10 vs 7.9/10)
- • You need chatbots features specifically
- • Enterprise-grade customer service platform
- • Industry leader in support software
| At a Glance |  Olark |  Zendesk |
|---|---|---|
Price | Paid | Paid |
Best For | Automation | Chatbots |
Rating | 79/100 | 89/100 |
| Feature | Olark | Zendesk |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 79 | 89 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | AutomationLive Chat | ChatbotsCustomer Success |
How Olark and Zendesk Compare
Olark
Live chat software for customer support
Paid · 79/100 score
Zendesk
Complete customer service solution
Paid · 89/100 score
Olark is a automation tool. Zendesk is in chatbots.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Zendesk
Want the highest-rated option?
Olark: 79/100. Zendesk: 89/100.
Go with: Zendesk
Value user reviews?
Neither has user reviews yet.
Go with: Zendesk
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Olark is a automation tool. Zendesk is in chatbots. Pick the category that matches your needs.
How important are ratings?
Zendesk scores higher: 89/100 vs 79/100.
Key Takeaways
Zendesk
- Higher score: 89/100 vs 79
- Our pick for this comparison
Olark
- Better fit for automation
The Bottom Line
Zendesk (89/100) is our pick.
Frequently Asked Questions
Is Olark or Zendesk better?
Zendesk scores 89/100 in our evaluation. Both are paid.
What are Olark and Zendesk used for?
Olark: Live chat software for customer support. Zendesk: Complete customer service solution.
What does Olark cost vs Zendesk?
Olark is a paid tool. Zendesk is a paid tool. Visit their websites for detailed pricing.