Chatway MCP
Claim this toolUnify customer chats across channels with AI answers and smooth human handoffs
From $31/mo, billed yearly (free plan available) Visit WebsiteThe Bottom Line
- Price
- From $31/mo, billed yearly (free plan available). Compare plans
Key facts
- Combines AI support agent and live chat with multi-channel inbox for website, WhatsApp, Instagram, Messenger, and Email.
- Supports MCP integration so users can connect external AI agents like ChatGPT or Claude to assist with tagging, handoffs, and team workflows.
- Deep eCommerce integrations with Shopify and WooCommerce provide agents real-time customer data (products, carts, orders) for personalized support.
Pros
- Free forever plan includes AI agent, API/webhooks, mobile apps, and essential features with no credit card required
- Built-in AI agent can handle up to 95% of incoming requests automatically, reducing support costs
- Extremely easy to set up and user-friendly, with positive reviews from over 1,000 users
Cons
- Free plan limited to 50 conversations per month and only 1 seat, restricting growth
- Conversation limits on paid plans (e.g., Business: 200/month, Plus: 1,000/month) may require paid resets if exceeded
What is Chatway MCP?
Key Features
- AI support agent trained on website and knowledge base for 24/7 automated responses in multiple languages
- MCP (Model Context Protocol) integration to connect external AI agents like ChatGPT, Claude, or Cursor
- Real-time visitor monitoring with page views and location data
- Live translation of incoming messages into agents' preferred languages
- Multi-channel support: website chat, WhatsApp, Instagram, Facebook Messenger, Email, and custom social buttons
- Deep eCommerce integration with Shopify and WooCommerce for accessing products, carts, and orders in real time
- Automations and smart workflows triggered by chats, form submissions, page visits, etc.
- Canned responses, pre-chat forms, post-chat surveys, and FAQ widget
Pricing Plans
Free TrialPricing checked Oct 27, 2026. Source: chatway.app/pricing, read Oct 27, 2026
| Plan | Price | Details |
|---|---|---|
| Free | Free |
+5 more Show less
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| Business (Yearly) | $31 / mo billed yearly |
+8 more Show less
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| Business (Monthly) | $39 / mo |
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| Plus (Yearly) | $159 / mo billed yearly |
+5 more Show less
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| Plus (Monthly) | $199 / mo |
+5 more Show less
|
| Enterprise | Contact us |
+5 more Show less
|
Is Chatway MCP worth the price?
Chatway MCP's pricing is fair and competitive for small to mid-sized teams, with a generous free tier (1 seat, 50 conversations) and a Business plan at $31/month yearly that includes AI support and multi-channel integrations.
The Plus plan at $159/month yearly for 10 seats and 1,000 conversations offers strong value for growing teams, though conversation caps may be tight for high-volume users. Best for startups, ecommerce stores, and small support teams seeking an affordable AI-powered live chat solution.
How Chatway MCP's pricing compares
Chatway MCP starts at $31/mo, billed yearly. Its direct competitors are priced on a different basis (per user, or in another currency), so each entry price below is shown with its own unit and currency and is not ranked against the others.
Entry paid plan, monthly price (billing term shown per row), in each tool's own currency. Pricing checked Oct 27, 2026.
Chatway MCP by the numbers
Toolradar data: Chatway MCP's entry paid plan ($31/mo, billed yearly) ranks #7 of 11 for price among the AI for Customer Service tools with a verified entry price and no stated unit, where the median is $29.99/mo. As of Nov 2026.
| Metric | Chatway MCP | Peer median | Position (1 is best) |
|---|---|---|---|
| Entry paid plan | $31/mo, billed yearly | $29.99/mo | #7 of 11 tools with no stated price unit, verified price |
| Free plan | Yes | 15 of 27 have one | n/a |
Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All AI for Customer Service data · How we compute this. Advertising and placement fees are not inputs to any position.
Cite this: Toolradar, “Chatway MCP by the numbers”, Nov 2026.
Reviews
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Chatway MCP FAQ
How does the MCP integration allow me to use my own AI agent with Chatway?
What happens when I reach my monthly conversation limit on a Chatway plan?
Can I integrate Chatway with my eCommerce store to see customer order data?
Does Chatway support multilingual conversations and translation?
How does the AI Support Agent get trained on my website?
Can I manage multiple websites with one Chatway account?
Is it possible to collaborate with my team on customer conversations in Chatway?
What is the difference between the built-in AI agent and the MCP bring-your-own AI?
How does Chatway MCP pricing compare with other AI for Customer Service tools?
Source: chatway.app