Chatbots, the knowledge base FAQ bot, and team assignment rules are reserved for the most expensive Unlimited plan at roughly 99 euros per month, so businesses on the mid-tier Pro plan cannot automate conversations or route chats across a team.
Reviewers describe the built-in automation as weak for high-volume support, noting the pre-built automation for operators juggling many simultaneous chats is not good enough.
The free plan is impractical for running real support, capping you at 2 operators and only 60 days of chat history, with users saying you cannot operate well on it without upgrading.
Connecting Chaport to other tools beyond email and messaging apps relies on Zapier, which is available only on the top Unlimited plan, or on building against the REST and JavaScript API yourself.

What is Chaport?

Chaport is a modern customer messaging platform designed to help businesses communicate more effectively with their customers. It combines live chat, chatbots, multi-channel messaging, and a knowledge base into a single, simple interface. The platform aims to increase sales by enabling real-time customer interaction, improve support efficiency through automation and self-service options, and enhance overall customer engagement. This tool is ideal for businesses of all sizes, from startups to enterprises, across various industries such as e-commerce, education, real estate, and travel. It provides features like auto-invitations, typing insights, saved replies, and detailed customer information to empower support and sales teams. Chaport also offers mobile apps for iOS, Android, Web, Windows, and MacOS, ensuring teams can connect with customers from any location, and integrates with over 4,000 apps via Zapier and a robust API.

Available on: Web, iOS, Android, Windows, macOS

Data compiled by Toolradar Pricing checked Oct 15, 2026 · How we evaluate

Source chaport.com

Ratings Across the Web

4.9 (86 reviews)

Chaport holds an aggregate rating of 4.9 out of 5 from 86 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Live Chat Widget
Chatbots for automation
Multi-channel messaging (email, Facebook, Telegram, Viber)
Knowledge Base with FAQ bot
Mobile and Desktop Apps (iOS, Android, Web, Windows, MacOS)
CRM and Zapier Integrations
Auto-invitations for chats
Typing insights

Pricing Plans

Free Trial

Pricing checked Oct 15, 2026. Source: chaport.com/pricing, read Oct 15, 2026

Chaport plans and prices, checked October 2026
Plan	Price	Details
Free	$0	2 operators included Unlimited chats & websites 60-day chat history +3 more Show less 1 default auto-invitation (branded) Basic widget customization Web, desktop & mobile apps
Pro	$29 / mo	4 operators included Everything in Free plus: Unlimited chat history +9 more Show less Auto-invitations Advanced widget customization Email & messengers integration Saved replies Pre-chat form Detailed reports Autoresponder REST & JavaScript API And much more…
Unlimited	$99 / mo	Unlimited operators Everything in Pro plus: Chatbots +9 more Show less Knowledge base + FAQ bot Teams Assignment rules Shared saved replies Custom fields Chat ratings Advanced reports On-demand reports Zapier integration

Calculate your cost View full pricing

Is Chaport worth the price?

Good value

Chaport's pricing is quite generous, especially with its robust Free tier offering 2 operators and unlimited chats.

The Pro tier at $29/month provides excellent value for growing businesses needing advanced features like integrations and detailed reports. The Unlimited tier at $99/month is well-priced for larger teams requiring chatbots and advanced team management.

Hidden Costs & Gotchas

Additional operators for Pro/Unlimited tiers not explicitly priced.

Full Chaport pricing: every plan, hidden costs and alternatives

How Chaport's pricing compares

At $29/mo, billed monthly, Chaport is mid-range of its 3 comparable direct competitors ($19 to $39/mo across the set).

Desku

$19

LiveHelpNow

$25

Chaport

$29

Pure Chat

$39

Entry paid plan, monthly price, billed monthly. Pricing checked Oct 15, 2026.

Chaport by the numbers

Toolradar data: Chaport's entry paid plan ($29/mo, billed monthly) ranks #13 of 24 for price among the Live Chat tools with a verified entry price and no stated unit, where the median is $27.50/mo. As of Nov 2026.

Chaport compared with 59 Live Chat tools on Toolradar, as of Nov 2026
Metric	Chaport	Peer median	Position (1 is best)
Entry paid plan	$29/mo, billed monthly	$27.50/mo	#13 of 24 tools with no stated price unit, verified price
Free plan	Yes	47% have one	n/a
Listed as an alternative to	1 tool	1	#30 of 59 (joint)
Integrations listed	1	2	#10 of 12 (joint) tools with at least one integration recorded
User rating	4.9/5 (across the web, 86 ratings)	4.5/5	#1 of 35 (joint) tools with 20+ reviews

Listed as an alternative to: #30 on 2026-10-16 to #30 on 2026-11-02 (rank among 59 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Live Chat data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Chaport by the numbers”, Nov 2026.

Reviews

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4.9/5

Across 86 verified user reviews on Capterra, G2

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Best Chaport Alternatives

Top alternatives based on features, pricing, and user needs.

Pure Chat Paid

The easiest & fastest way to add live chat to your website for instant customer communication.

4.5

Helpshift Paid

AI-first customer service platform combining AI, human specialists, and state-of-the-art technology.

4.2

Vision Helpdesk Paid

Comprehensive customer service and IT support solutions for businesses of all sizes.

4.6

Desku Paid

AI-powered customer service and lead generation platform for businesses.

4.8

LiveHelpNow Freemium

Omnichannel support software to transform customer service and empower agents.

See all customer support tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

Chaport vs Pure Chat Head-to-head: features, pricing, who wins Chaport vs Helpshift Head-to-head: features, pricing, who wins Chaport vs Vision Helpdesk Head-to-head: features, pricing, who wins

Explore More

Chaport FAQ

What specific channels can customers use to contact support through Chaport's multi-channel feature?

Customers can reach out via live chat, email, Facebook, Telegram, or Viber. All these communications can be managed directly from the Chaport interface.

How does Chaport's knowledge base feature enhance customer self-service?

Chaport allows you to create a knowledge base for customers. An integrated FAQ bot can then automatically suggest relevant articles within the chat, helping customers find answers independently.

What types of integrations are available with Chaport, and how many apps can it connect with?

Chaport offers integrations with over 4,000 apps through Zapier. It also provides a REST & JavaScript API for custom integrations with other applications.

Can Chaport operators see what a customer is typing before the message is sent?

Yes, Chaport includes a 'Typing insights' feature. This allows operators to read customer messages even before they are sent, enabling faster response times.

What are the key differences in features between the 'Pro' and 'Unlimited' plans regarding automation and self-service?

The 'Pro' plan includes features like auto-invitations and an autoresponder. The 'Unlimited' plan expands on this by adding chatbots and a knowledge base with an FAQ bot for more comprehensive automation and self-service capabilities.

How does Chaport pricing compare with other Live Chat tools?

Chaport's entry paid plan ($29/mo, billed monthly) ranks #13 of 24 for price among the Live Chat tools with a verified entry price and no stated unit, where the median is $27.50/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.

Source: chaport.com

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