Chaport
UnclaimedAn all-in-one messaging platform for sales, support, and customer engagement.
Visit WebsiteTL;DR - Chaport
- All-in-one platform for live chat, chatbots, and multi-channel messaging.
- Automates sales and support with chatbots and knowledge base for self-service.
- Available on multiple platforms with integrations for CRM and other apps.
Pricing: Free plan available
Best for: Growing teams
4.8/5 across review platforms
Pros & Cons
Pros
- Intuitive and easy-to-use interface
- Comprehensive feature set for customer communication
- Available on multiple devices for flexibility
- Strong automation capabilities with chatbots and knowledge base
- Good integration options with other business tools
Cons
- Specific cons are not detailed in the provided text.
Ratings Across the Web
4.8(84 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Live Chat WidgetChatbots for automationMulti-channel messaging (email, Facebook, Telegram, Viber)Knowledge Base with FAQ botMobile and Desktop Apps (iOS, Android, Web, Windows, MacOS)CRM and Zapier IntegrationsAuto-invitations for chatsTyping insights
Pricing Plans
Free TrialFree
$0
- 2 operators included
- Unlimited chats & websites
- 60-day chat history
- 1 default auto-invitation (branded)
- Basic widget customization
- Web, desktop & mobile apps
Pro
$29/mo
- 4 operators included
- Everything in Free plus:
- Unlimited chat history
- Auto-invitations
- Advanced widget customization
- Email & messengers integration
- Saved replies
- Pre-chat form
- Detailed reports
- Autoresponder
- REST & JavaScript API
- And much more…
Unlimited
$99/mo
- Unlimited operators
- Everything in Pro plus:
- Chatbots
- Knowledge base + FAQ bot
- Teams
- Assignment rules
- Shared saved replies
- Custom fields
- Chat ratings
- Advanced reports
- On-demand reports
- Zapier integration
What is Chaport?
Chaport is a modern customer messaging platform designed to help businesses communicate more effectively with their customers. It combines live chat, chatbots, multi-channel messaging, and a knowledge base into a single, simple interface. The platform aims to increase sales by enabling real-time customer interaction, improve support efficiency through automation and self-service options, and enhance overall customer engagement.
This tool is ideal for businesses of all sizes, from startups to enterprises, across various industries such as e-commerce, education, real estate, and travel. It provides features like auto-invitations, typing insights, saved replies, and detailed customer information to empower support and sales teams. Chaport also offers mobile apps for iOS, Android, Web, Windows, and MacOS, ensuring teams can connect with customers from any location, and integrates with over 4,000 apps via Zapier and a robust API.
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Chaport FAQ
What specific channels can customers use to contact support through Chaport's multi-channel feature?
Customers can reach out via live chat, email, Facebook, Telegram, or Viber. All these communications can be managed directly from the Chaport interface.
How does Chaport's knowledge base feature enhance customer self-service?
Chaport allows you to create a knowledge base for customers. An integrated FAQ bot can then automatically suggest relevant articles within the chat, helping customers find answers independently.
What types of integrations are available with Chaport, and how many apps can it connect with?
Chaport offers integrations with over 4,000 apps through Zapier. It also provides a REST & JavaScript API for custom integrations with other applications.
Can Chaport operators see what a customer is typing before the message is sent?
Yes, Chaport includes a 'Typing insights' feature. This allows operators to read customer messages even before they are sent, enabling faster response times.
What are the key differences in features between the 'Pro' and 'Unlimited' plans regarding automation and self-service?
The 'Pro' plan includes features like auto-invitations and an autoresponder. The 'Unlimited' plan expands on this by adding chatbots and a knowledge base with an FAQ bot for more comprehensive automation and self-service capabilities.
Source: chaport.com