Chatwoot vs Gorgias: Which is Better in 2026?
Choosing between Chatwoot and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Chatwoot if you need a free tier to start with.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want a free tier before you commit
Gorgias
Customer support built for e-commerce, with deep store integration
Best for you if:
- • You want best for e-commerce support
| At a Glance | Chatwoot | Gorgias |
|---|---|---|
Starts at | Free Free plan | $40/mo Starter |
Category | Customer Support Live Chat | Customer Support E-commerce |
Rating | 4.5/5 G2 4.5 16 reviews | 4.6/5 G2 4.6 · Capterra 4.6 716 reviews |
Free plan | Yes | No |
Choose Chatwoot or Gorgias?
Choose Chatwoot if
- You want a free tier before you commit
- You want open source
- You want self-hostable
Choose Gorgias if
- You want best for e-commerce support
- You want shopify integration
In-Depth Analysis
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
Gorgias
Customer support built for e-commerce, with deep store integration
It's best for businesses with predictable, moderate ticket volumes that can optimize their tier selection.
Strengths
- Pro: Best for e-commerce support
- Pro: Shopify integration
- Pro: Automation rules
- Pro: Macros
- Pro: Good analytics
Weaknesses
- Con: Expensive per ticket
- Con: E-commerce focused only
- Con: Learning curve
- Con: Ticket limits
- Con: Automation complex
Key features
Pricing: Chatwoot vs Gorgias
| Plan | Chatwoot | Gorgias |
|---|---|---|
| Tier 1 | Free Hacker | $40/mo Starter |
| Tier 2 | $19 agent/month Startups | $77/mo Basic |
| Tier 3 | $39 agent/month Business | $471/mo Pro |
| Tier 4 | $99 agent/month Enterprise | $1,227/mo Advanced |
| Tier 5 | N/A | Talk to sales Custom |
Pricing verified from each vendor's public pricing page. Compare in detail on Chatwoot pricing and Gorgias pricing.
Key Takeaways
Gorgias
- Larger review base (716 reviews)
- Our pick for this comparison
Chatwoot
- Has a free tier
The Bottom Line
Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Chatwoot has a free tier if you want to test without paying.
Frequently Asked Questions
Is Chatwoot or Gorgias better in 2026?
Gorgias wins this matchup. Zoho Desk is our overall Live Chat pick. Zoho Desk is our free Live Chat pick. Pick Chatwoot for customer support workflows (main strength: open source). Pick Gorgias for customer support workflows (main strength: best for e-commerce support).
What are Chatwoot and Gorgias used for?
Chatwoot: Open source customer engagement. Gorgias: Customer support built for e-commerce, with deep store integration.
What does Chatwoot cost vs Gorgias?
Chatwoot's paid plans start at Free (Startups). Gorgias's paid plans start at $40/mo (Starter).
What's the main difference between Chatwoot and Gorgias?
Chatwoot's main strength: open source. Gorgias's main strength: best for e-commerce support.