Chatwoot vs Gorgias: Which is Better in 2026?
Choosing between Chatwoot and Gorgias comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want to try before committing
- • Chatwoot is an open-source customer engagement platform and Intercom alternative
- • It provides live chat, email, social media inbox, and chatbots in one tool
Gorgias
Customer support helpdesk for e-commerce
Best for you if:
- • Gorgias is a customer service helpdesk built specifically for e-commerce stores
- • It centralizes support channels and automates responses with deep Shopify integration
| At a Glance |  Chatwoot |  Gorgias |
|---|---|---|
Starts at | $19/agent/monthStartups | $10/monthStarter |
Best For | Customer Support | Customer Support |
Rating | - | - |
Choose Chatwoot or Gorgias?
Choose Chatwoot if
Open source customer engagement
- Open source
- Self-hostable
- Multi-channel
Choose Gorgias if
Customer support helpdesk for e-commerce
- Best for e-commerce support
- Shopify integration
- Automation rules
- Budget matters ($10/month vs $19/agent/month)
| Feature | Chatwoot | Gorgias |
|---|---|---|
| Pricing Model | Freemium | Paid |
| User Rating | ★4.5/5 15 reviews | ★4.6/5 673 reviews |
| Categories | Customer SupportLive Chat | Customer SupportE-commerce |
In-Depth Analysis
Chatwoot
Open source customer engagement
Strengths
- +Open source
- +Self-hostable
- +Multi-channel
Weaknesses
- -Setup required
- -Fewer integrations
Key features
Gorgias
Customer support helpdesk for e-commerce
Strengths
- +Best for e-commerce support
- +Shopify integration
- +Automation rules
- +Macros
- +Good analytics
Weaknesses
- -Expensive per ticket
- -E-commerce focused only
- -Learning curve
- -Ticket limits
- -Automation complex
Key features
Pricing: Chatwoot vs Gorgias
| Plan | Chatwoot | Gorgias |
|---|---|---|
| Tier 1 | Free Hacker | $10 month Starter |
| Tier 2 | $19 agent/month Startups | $50 month Basic |
| Tier 3 | $39 agent/month Business | $300 month Pro |
| Tier 4 | $99 agent/month Enterprise | $750 month Advanced |
Pricing verified from each vendor's public pricing page. Compare in detail on Chatwoot pricing and Gorgias pricing.
Who Should Use What?
On a budget?
Chatwoot has a free tier. Gorgias is paid only.
Go with: Chatwoot
Want the highest-rated option?
Neither has user reviews yet.
Go with: Chatwoot
Value user reviews?
Neither has user reviews yet.
Go with: Gorgias
3 Questions to Help You Decide
What's your budget?
Chatwoot is freemium. Gorgias is paid. Chatwoot lets you start free.
What's your use case?
Both are customer support tools. Compare their specific features to decide.
How important are ratings?
Neither has user reviews yet.
Key Takeaways
Gorgias
- Higher user rating: 4.6/5 vs 4.5/5
- Larger review base (673 reviews)
- Our pick for this comparison
Chatwoot
- Has a free tier
The Bottom Line
Gorgias is our pick. Chatwoot has a free tier if you want to test without paying.
Frequently Asked Questions
Is Chatwoot or Gorgias better?
Gorgias is rated in our evaluation. Chatwoot is freemium and Gorgias is paid.
What are Chatwoot and Gorgias used for?
Chatwoot: Open source customer engagement. Gorgias: Customer support helpdesk for e-commerce.
What does Chatwoot cost vs Gorgias?
Chatwoot is freemium (free tier + paid plans). Gorgias is a paid tool. Visit their websites for detailed pricing.