Chatwoot vs Intercom: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Chatwoot and Intercom side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Chatwoot
Open source customer engagement
Best for you if:
- • You want a free tier before you commit
Intercom
AI-first customer service platform
Best for you if:
- • You want powerful Fin AI agent
| At a Glance | Chatwoot | Intercom |
|---|---|---|
Starts at | Free plan, paid from $19/agent/mo, billed monthly Startups plan | From $29/mo, billed monthly Essential plan |
Category | Customer Support Communication | Customer Support Chatbots |
Rating | 4.5/5 G2 4.5 16 reviews | 4.5/5 G2 4.5 3,906 reviews |
Free plan | Yes | No |
Choose Chatwoot or Intercom?
Choose Chatwoot if
- You want a free tier before you commit
- You want open source
- You want self-hostable
- Budget matters ($19/agent/mo, billed monthly vs $29/mo, billed monthly)
Choose Intercom if
- You want powerful Fin AI agent
- You want unified inbox for all channels
In-Depth Analysis
Chatwoot
Open source customer engagement
Chatwoot's pricing is quite generous, especially with the free Hacker tier offering 500 conversations/month.
Strengths
- Pro: Open source
- Pro: Self-hostable
- Pro: Multi-channel
Weaknesses
- Con: Setup required
- Con: Fewer integrations
Key features
Intercom
AI-first customer service platform
Intercom is the gold standard for AI-first customer support with its Fin AI agent resolving ~60% of conversations.
Strengths
- Pro: Powerful Fin AI agent
- Pro: Unified inbox for all channels
- Pro: Strong automation capabilities
Weaknesses
- Con: Expensive for small teams
- Con: Complex pricing model
Key features
Plans and prices: Chatwoot vs Intercom
| Tool | Plans and prices | Source |
|---|---|---|
| Chatwoot |
| chatwoot.com/pricing read Nov 2, 2026 |
| Intercom |
| intercom.com/pricing read Oct 30, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Chatwoot pricing and Intercom pricing.
Key Takeaways
Chatwoot
- Lower entry price: $19/agent/mo, billed monthly vs $29/mo, billed monthly
- Has a free plan
Intercom
- Choose if you want AI-first customer service platform
What the data shows
On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair.
- User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.5/5 from 3,906 reviews for Intercom; we compare ratings only above 20 reviews on both sides).
- Chatwoot has the lower entry price: $19/agent/mo, billed monthly (Startups) against $29/mo, billed monthly (Essential) for Intercom.
- Only Chatwoot has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Chatwoot and Intercom compare in 2026?
On the data below, Chatwoot leads on lower entry price and a free plan. We do not name an overall winner for this pair. User ratings rest on too few reviews to rank (4.5/5 from 16 reviews for Chatwoot, 4.5/5 from 3,906 reviews for Intercom; we compare ratings only above 20 reviews on both sides). Chatwoot has the lower entry price: $19/agent/mo, billed monthly (Startups) against $29/mo, billed monthly (Essential) for Intercom. Only Chatwoot has a free plan.
What are Chatwoot and Intercom used for?
Chatwoot: Open source customer engagement. Intercom: AI-first customer service platform.
What does Chatwoot cost vs Intercom?
Chatwoot's cheapest paid plan is Startups at $19/agent/mo, billed monthly; it also has a free plan. Intercom's cheapest paid plan is Essential at $29/mo, billed monthly. Prices read on the vendors' pricing pages, latest check Nov 2, 2026.
What's the main difference between Chatwoot and Intercom?
Chatwoot's main strength: open source. Intercom's main strength: powerful Fin AI agent.