Acquire vs Helpshift: Which Should You Choose in 2026?
Choosing between Acquire and Helpshift comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Acquire
Unified customer service platform with video chat
Best for you if:
- • You want the higher-rated option (8.2/10 vs 0.0/10)
- • Live chat support
- • Video co-browsing
Helpshift
AI-first customer service platform combining AI, human specialists, and state-of-the-art technology.
Best for you if:
- • Combines AI and human agents for efficient customer service.
- • Offers comprehensive self-service, conversational support, and ticketing.
| At a Glance |  Acquire |  Helpshift |
|---|---|---|
Price | Paid | Paid |
Best For | Help Desk | Help Desk |
Rating | 82/100 | —/100 |
| Feature | Acquire | Helpshift |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 82 | — |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Help DeskLive Chat | Help DeskChatbots |
How Acquire and Helpshift Compare
Acquire
Unified customer service platform with video chat
Paid · 82/100 score
Helpshift
AI-first customer service platform combining AI, human specialists, and state-of-the-art technology.
Paid
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Acquire
Want the highest-rated option?
Acquire scores 82/100. Helpshift is unrated.
Go with: Acquire
Value user reviews?
Neither has user reviews yet.
Go with: Acquire
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are help desk tools. Compare their specific features to decide.
How important are ratings?
Not all tools have been rated yet.
Key Takeaways
Acquire
- Higher score: 82/100 vs unrated
- Our pick for this comparison
Helpshift
The Bottom Line
Acquire (82/100) is our pick.
Frequently Asked Questions
Is Acquire or Helpshift better?
Acquire scores 82/100 in our evaluation. Both are paid.
What are Acquire and Helpshift used for?
Acquire: Unified customer service platform with video chat. Helpshift: AI-first customer service platform combining AI, human specialists, and state-of-the-art technology..
What does Acquire cost vs Helpshift?
Acquire is a paid tool. Helpshift is a paid tool. Visit their websites for detailed pricing.