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TL;DR - Dixa
- Dixa is a customer service platform unifying phone, email, chat, and messaging in one inbox
- It provides agent routing, automation, and analytics for conversational customer support
- Plans start at $39/agent/month
Pricing: Paid only
Best for: Enterprises & pros
Score: 81/100
Pros & Cons
Pros
- Customer service platform
- Omnichannel
- Active development
- Good features
- Fair pricing
Cons
- Per-agent pricing
- Learning curve
- Feature gaps
- Better alternatives exist
- Support varies
Key Features
Customer serviceOmnichannelAI routingAnalyticsIntegrationsQuality assurance
Pricing Plans
Free TrialEssential
Core features
- Omnichannel inbox
- Basic routing
- Knowledge base
Most Popular
Growth
Growing teams
- Advanced routing
- Analytics
- Integrations
Ultimate
Enterprise
- AI features
- Custom workflows
- Dedicated support
About Dixa
By Toolradar Team·
Dixa unifies customer conversations across channels in one platform. Email, chat, phone, social—wherever customers reach out, agents see everything in context.
The conversational approach treats every interaction as part of a relationship. Routing is intelligent. Analytics show what's working.
Support teams wanting to provide consistent service across channels choose Dixa for unified customer communication.
How we evaluate tools →Source: dixa.com
Reviews
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Dixa FAQ
Is Dixa free?
No free tier. Essential from $39/agent/month. Growth from $89/agent/month. Customer service platform.
What is Dixa?
Dixa is customer service software. Omnichannel support with single interface. Chat, phone, email, social.
Dixa vs Zendesk?
Dixa is more modern with better UX. Zendesk has more integrations. Dixa for streamlined support.
What is omnichannel support?
Handle all channels in one place. Customer history across channels. Consistent experience everywhere.
Source: dixa.com