Kustomer vs Kayako: Which Should You Choose in 2026?
Choosing between Kustomer and Kayako comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Kustomer
Customer service CRM platform
Best for you if:
- • You want the higher-rated option (8.3/10 vs 7.2/10)
- • You need live chat features specifically
- • Kustomer is a customer service CRM platform with omnichannel support
- • It unifies customer conversations across channels with AI-powered automation
Kayako
Unified customer service platform for modern support teams
Best for you if:
- • You need workflow automation features specifically
- • Unified customer service platform combining email, chat, and social support
- • Builds complete customer journey maps across all touchpoints
| At a Glance |  Kustomer |  Kayako |
|---|---|---|
Price | Paid | Paid |
Best For | Live Chat | Workflow Automation |
Rating | 83/100 | 72/100 |
| Feature | Kustomer | Kayako |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 83 | 72 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Live ChatCustomer Success | Workflow AutomationAI for Customer Service |
How Kustomer and Kayako Compare
Kustomer
Customer service CRM platform
Paid · 83/100 score
Kayako
Unified customer service platform for modern support teams
Paid · 72/100 score
Kustomer is a live chat tool. Kayako is in workflow automation.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Kustomer
Want the highest-rated option?
Kustomer: 83/100. Kayako: 72/100.
Go with: Kustomer
Value user reviews?
Neither has user reviews yet.
Go with: Kustomer
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Kustomer is a live chat tool. Kayako is in workflow automation. Pick the category that matches your needs.
How important are ratings?
Kustomer scores higher: 83/100 vs 72/100.
Key Takeaways
Kustomer
- Higher score: 83/100 vs 72
- Our pick for this comparison
Kayako
- Better fit for workflow automation
The Bottom Line
Kustomer (83/100) is our pick.
Frequently Asked Questions
Is Kustomer or Kayako better?
Kustomer scores 83/100 in our evaluation. Both are paid.
What are Kustomer and Kayako used for?
Kustomer: Customer service CRM platform. Kayako: Unified customer service platform for modern support teams.
What does Kustomer cost vs Kayako?
Kustomer is a paid tool. Kayako is a paid tool. Visit their websites for detailed pricing.