Kustomer vs Freshdesk: Which Should You Choose in 2026?
Choosing between Kustomer and Freshdesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Kustomer
Customer service CRM platform
Best for you if:
- • You need live chat features specifically
- • Kustomer is a customer service CRM platform with omnichannel support
- • It unifies customer conversations across channels with AI-powered automation
Freshdesk
Intuitive customer support software
Best for you if:
- • You want the higher-rated option (8.5/10 vs 8.3/10)
- • You want to try before committing
- • You need help desk features specifically
- • Cloud-based customer support software
- • Affordable alternative to Zendesk
| At a Glance |  Kustomer |  Freshdesk |
|---|---|---|
Price | Paid | Free + Paid |
Best For | Live Chat | Help Desk |
Rating | 83/100 | 85/100 |
| Feature | Kustomer | Freshdesk |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Editorial Score | 83 | 85 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Live ChatCustomer Success | Help DeskLive Chat |
How Kustomer and Freshdesk Compare
Kustomer
Customer service CRM platform
Paid · 83/100 score
Freshdesk
Intuitive customer support software
Free tier available · 85/100 score
Kustomer is a live chat tool. Freshdesk is in help desk.
Who Should Use What?
On a budget?
Freshdesk has a free tier. Kustomer is paid only.
Go with: Freshdesk
Want the highest-rated option?
Kustomer: 83/100. Freshdesk: 85/100.
Go with: Freshdesk
Value user reviews?
Neither has user reviews yet.
Go with: Freshdesk
3 Questions to Help You Decide
What's your budget?
Kustomer is paid. Freshdesk is freemium. Freshdesk lets you start free.
What's your use case?
Kustomer is a live chat tool. Freshdesk is in help desk. Pick the category that matches your needs.
How important are ratings?
Freshdesk scores higher: 85/100 vs 83/100.
Key Takeaways
Freshdesk
- Higher score: 85/100 vs 83
- Free tier available
- Our pick for this comparison
Kustomer
- Better fit for live chat
The Bottom Line
Freshdesk (85/100) is our pick.
Frequently Asked Questions
Is Kustomer or Freshdesk better?
Freshdesk scores 85/100 in our evaluation. Kustomer is paid and Freshdesk is freemium.
What are Kustomer and Freshdesk used for?
Kustomer: Customer service CRM platform. Freshdesk: Intuitive customer support software.
What does Kustomer cost vs Freshdesk?
Kustomer is a paid tool. Freshdesk is freemium (free tier + paid plans). Visit their websites for detailed pricing.