Kustomer vs Zendesk: Which Should You Choose in 2026?
Choosing between Kustomer and Zendesk comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
By Toolradar Team · Last updated February 28, 2026 · Methodology
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Kustomer
Customer service CRM platform
Best for you if:
- • You need live chat features specifically
- • Kustomer is a customer service CRM platform with omnichannel support
- • It unifies customer conversations across channels with AI-powered automation
Zendesk
Complete customer service solution
Best for you if:
- • You want the higher-rated option (8.9/10 vs 8.3/10)
- • You need chatbots features specifically
- • Enterprise-grade customer service platform
- • Industry leader in support software
| At a Glance |  Kustomer |  Zendesk |
|---|---|---|
Price | Paid | Paid |
Best For | Live Chat | Chatbots |
Rating | 83/100 | 89/100 |
| Feature | Kustomer | Zendesk |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | 83 | 89 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Live ChatCustomer Success | ChatbotsCustomer Success |
How Kustomer and Zendesk Compare
Kustomer
Customer service CRM platform
Paid · 83/100 score
Zendesk
Complete customer service solution
Paid · 89/100 score
Kustomer is a live chat tool. Zendesk is in chatbots.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Zendesk
Want the highest-rated option?
Kustomer: 83/100. Zendesk: 89/100.
Go with: Zendesk
Value user reviews?
Neither has user reviews yet.
Go with: Zendesk
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Kustomer is a live chat tool. Zendesk is in chatbots. Pick the category that matches your needs.
How important are ratings?
Zendesk scores higher: 89/100 vs 83/100.
Key Takeaways
Zendesk
- Higher score: 89/100 vs 83
- Our pick for this comparison
Kustomer
- Better fit for live chat
The Bottom Line
Zendesk (89/100) is our pick.
Frequently Asked Questions
Is Kustomer or Zendesk better?
Zendesk scores 89/100 in our evaluation. Both are paid.
What are Kustomer and Zendesk used for?
Kustomer: Customer service CRM platform. Zendesk: Complete customer service solution.
What does Kustomer cost vs Zendesk?
Kustomer is a paid tool. Zendesk is a paid tool. Visit their websites for detailed pricing.