Simplesat
UnclaimedCapture, understand, and act on customer feedback to drive growth and improve service.
Visit WebsiteTL;DR - Simplesat
- Collects CSAT, NPS, and CES feedback with customizable surveys.
- Provides analytics and reporting to understand customer insights.
- Integrates with helpdesks, CRMs, and communication tools for actionable feedback.
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms
What is Simplesat?
Simplesat is a comprehensive customer feedback management platform designed to help businesses collect, analyze, and act on customer insights. It offers customizable surveys for various metrics like CSAT, NPS, and CES, which can be embedded directly into existing workflows, email signatures, and helpdesk systems. The platform aims to make feedback collection engaging for customers and actionable for teams.
Beyond just collecting data, Simplesat provides robust analytics dashboards and custom reporting to help teams understand feedback trends and identify areas for improvement. It integrates with popular communication tools like Slack and Microsoft Teams for instant notifications and allows for the display of positive reviews on websites and synchronization with CRMs, effectively turning customer satisfaction into a marketing asset. The tool is ideal for businesses looking to enhance customer service, boost team morale, and generate more positive reviews.
Available on: Web
Pros & Cons
Pros
- Easy setup and fully customizable surveys
- Integrates with a wide range of existing tools and workflows
- Automated features like follow-up reminders improve response rates
- Provides actionable insights through comprehensive analytics
- Helps leverage positive feedback for marketing and brand building
Cons
- No specific cons mentioned in the provided text.
Ratings Across the Web
4.8(225 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Customizable surveys (logo, background, rating icons, CSS)Multi-brand support in a single accountMulti-language survey supportEmbeddable surveys in helpdesks, CRMs, and email signaturesOne-off and automated email surveys with CSV upload and contact syncPersonalized email content with rich formatting and placeholdersAutomated follow-up reminders for increased response ratesMulti-question surveys with unlimited questions and card-style transitions
Pricing Plans
Free TrialPricing checked Jul 26, 2026
Standard
$109 per month billed annually
- 5 account users (unlimited team members!)
- 1k monthly responses
- Unlimited surveys
- Unlimited support agents
Standard
$119 billed monthly
- 5 account users (unlimited team members!)
- 1k monthly responses
- Unlimited surveys
- Unlimited support agents
Pro
$229 per month billed annually
- 15 account users (unlimited team members!)
- 3k monthly responses
- Everything in Standard plus:
- Multi-brand support
- Custom CSS
Pro
$249 billed monthly
- 15 account users (unlimited team members!)
- 3k monthly responses
- Everything in Standard plus:
- Multi-brand support
- Custom CSS
Elite
$459 per month billed annually
- 30 account users (unlimited team members!)
- 7k monthly responses
- Everything in Pro plus:
- Custom email templates
Elite
$499 billed monthly
- 30 account users (unlimited team members!)
- 7k monthly responses
- Everything in Pro plus:
- Custom email templates
Enterprise
Contact sales for pricing
- Everything in Elite plus:
- Usage based pricing
- Directory Sync
- Design and code support
- Dedicated CSM
- Enterprise SSO
Reviews
4.8/5
Across 225 verified user reviews on g2, capterra
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NicereplyPaid
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Simplesat FAQ
How does Simplesat help businesses improve customer service?
Simplesat helps businesses improve customer service by enabling them to collect, analyze, and act on customer insights. It provides customizable surveys for metrics like CSAT, NPS, and CES, which can be embedded into existing workflows to gather feedback efficiently. The platform's analytics dashboards then help teams understand trends and identify areas for improvement.
Which teams benefit most from using Simplesat?
Teams focused on customer service, marketing, and overall business growth benefit most from Simplesat. It helps customer service teams enhance their support, allows marketing teams to leverage positive feedback for brand building, and provides insights for leadership to drive growth.
How does Simplesat compare to SurveyMonkey?
Simplesat focuses on comprehensive customer feedback management, offering customizable surveys for specific metrics like CSAT, NPS, and CES, along with robust analytics. It integrates with existing workflows and helps leverage positive feedback for marketing, aiming to make feedback actionable for teams.
Can Simplesat integrate with existing communication and helpdesk systems?
Yes, Simplesat is designed to integrate with a wide range of existing tools and workflows. It can embed surveys directly into email signatures and helpdesk systems, and it integrates with popular communication tools like Slack and Microsoft Teams for instant notifications.
How is Simplesat priced?
Simplesat is offered as a paid product. It does not include a permanently free tier for its services.
How does Simplesat turn customer satisfaction into a marketing asset?
Simplesat helps turn customer satisfaction into a marketing asset by allowing businesses to display positive reviews on their websites. It also synchronizes feedback with CRMs, enabling companies to leverage good experiences for brand building and promotion.
Source: simplesat.io