Simplesat

Name: Simplesat
Brand: Simplesat
Price: 109 USD
Rating: 4.8 (229 reviews)

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Capture, understand, and act on customer feedback to drive growth and improve service.

Survey Tools Customer Feedback Analytics

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4.8(229 across the web)

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Reviews onG2Capterra

229 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Easy setup and fully customizable surveys

Biggest con

No specific cons mentioned in the provided text.

TL;DR - Simplesat

Collects CSAT, NPS, and CES feedback with customizable surveys.
Provides analytics and reporting to understand customer insights.
Integrates with helpdesks, CRMs, and communication tools for actionable feedback.

Pricing: Paid only

Best for: Enterprises & pros

4.8/5 across review platforms

What is Simplesat?

Editorial review

Simplesat is a comprehensive customer feedback management platform designed to help businesses collect, analyze, and act on customer insights. It offers customizable surveys for various metrics like CSAT, NPS, and CES, which can be embedded directly into existing workflows, email signatures, and helpdesk systems. The platform aims to make feedback collection engaging for customers and actionable for teams. Beyond just collecting data, Simplesat provides robust analytics dashboards and custom reporting to help teams understand feedback trends and identify areas for improvement. It integrates with popular communication tools like Slack and Microsoft Teams for instant notifications and allows for the display of positive reviews on websites and synchronization with CRMs, effectively turning customer satisfaction into a marketing asset. The tool is ideal for businesses looking to enhance customer service, boost team morale, and generate more positive reviews.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourcesimplesat.io ↗

Pros & Cons

Pros

Easy setup and fully customizable surveys
Integrates with a wide range of existing tools and workflows
Automated features like follow-up reminders improve response rates
Provides actionable insights through comprehensive analytics
Helps leverage positive feedback for marketing and brand building

Cons

No specific cons mentioned in the provided text.

Ratings Across the Web

4.8(229 reviews)

Simplesat holds an aggregate rating of 4.8 out of 5 from 229 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

Customizable surveys (logo, background, rating icons, CSS)Multi-brand support in a single accountMulti-language survey supportEmbeddable surveys in helpdesks, CRMs, and email signaturesOne-off and automated email surveys with CSV upload and contact syncPersonalized email content with rich formatting and placeholdersAutomated follow-up reminders for increased response ratesMulti-question surveys with unlimited questions and card-style transitions

Pricing Plans

Free Trial

Pricing checked Sep 14, 2026

Standard

$109 / month billed annually

5 account users (unlimited team members!)
1k monthly responses
Unlimited surveys
Unlimited support agents

Standard

$119 billed monthly

5 account users (unlimited team members!)
1k monthly responses
Unlimited surveys
Unlimited support agents

Pro

$229 / month billed annually

15 account users (unlimited team members!)
3k monthly responses
Everything in Standard plus:
Multi-brand support
Custom CSS

Pro

$249 billed monthly

15 account users (unlimited team members!)
3k monthly responses
Everything in Standard plus:
Multi-brand support
Custom CSS

Elite

$459 / month billed annually

30 account users (unlimited team members!)
7k monthly responses
Everything in Pro plus:
Custom email templates

Elite

$499 billed monthly

30 account users (unlimited team members!)
7k monthly responses
Everything in Pro plus:
Custom email templates

Enterprise

Contact sales for pricing

Everything in Elite plus:
Usage based pricing
Directory Sync
Design and code support
Dedicated CSM
Enterprise SSO

Calculate your cost View full pricing

Is Simplesat worth the price?

65/100

Simplesat's pricing is on the higher side compared to some market alternatives, especially for smaller businesses.

The Standard tier at $109/month (annually) for 1k responses might be steep for those just starting with feedback collection. It's best suited for established businesses with a clear need for advanced customer feedback analytics and a budget to match.

How Simplesat's pricing compares

At $109/mo, Simplesat is mid-range of its 4 direct competitors ($2.33 to $420/mo across the set).

Typeform

$2.33

SurveyMonkey

$35

Jotform

$39

Simplesat

$109

Qualtrics

$420

Entry paid plan, monthly. Pricing checked Sep 14, 2026.

Reviews

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4.8/5

Across 229 verified user reviews on G2, Capterra

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Best Simplesat Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

Google FormsFree

Effortless surveys and quizzes that sync with Google Sheets

4.7

SurveyMonkeyFreemium

Gather feedback faster with pre-built templates and powerful analysis

4.5

JotformFreemium

Build any form with 10,000+ templates and advanced features

4.7

TypeformFreemium

Engaging conversational forms that boost response rates

4.6

NicereplyPaid

Collect immediate customer feedback with one-click surveys to improve customer experience and agent performance.

4.6

QualtricsPaid

The leading Experience Management (XM) software, amplified with trusted AI to drive business growth.

4.4

See all survey tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Simplesat alternatives6+ tools ranked, pricing + verdict per pick Simplesat vs Google FormsHead-to-head: features, pricing, who wins Simplesat vs SurveyMonkeyHead-to-head: features, pricing, who wins Simplesat vs JotformHead-to-head: features, pricing, who wins

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Simplesat FAQ

How does Simplesat help businesses improve customer service?

Simplesat helps businesses improve customer service by enabling them to collect, analyze, and act on customer insights. It provides customizable surveys for metrics like CSAT, NPS, and CES, which can be embedded into existing workflows to gather feedback efficiently. The platform's analytics dashboards then help teams understand trends and identify areas for improvement.

Which teams benefit most from using Simplesat?

Teams focused on customer service, marketing, and overall business growth benefit most from Simplesat. It helps customer service teams enhance their support, allows marketing teams to leverage positive feedback for brand building, and provides insights for leadership to drive growth.

How does Simplesat compare to SurveyMonkey?

Simplesat focuses on comprehensive customer feedback management, offering customizable surveys for specific metrics like CSAT, NPS, and CES, along with robust analytics. It integrates with existing workflows and helps leverage positive feedback for marketing, aiming to make feedback actionable for teams.

Can Simplesat integrate with existing communication and helpdesk systems?

Yes, Simplesat is designed to integrate with a wide range of existing tools and workflows. It can embed surveys directly into email signatures and helpdesk systems, and it integrates with popular communication tools like Slack and Microsoft Teams for instant notifications.

How is Simplesat priced?

Simplesat is offered as a paid product. It does not include a permanently free tier for its services.

How does Simplesat turn customer satisfaction into a marketing asset?

Simplesat helps turn customer satisfaction into a marketing asset by allowing businesses to display positive reviews on their websites. It also synchronizes feedback with CRMs, enabling companies to leverage good experiences for brand building and promotion.

Source: simplesat.io

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