Simplesat
UnclaimedCapture, understand, and act on customer feedback to drive growth and improve service.
Visit WebsiteTL;DR - Simplesat
- Collects CSAT, NPS, and CES feedback with customizable surveys.
- Provides analytics and reporting to understand customer insights.
- Integrates with helpdesks, CRMs, and communication tools for actionable feedback.
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms
Pros & Cons
Pros
- Easy setup and fully customizable surveys
- Integrates with a wide range of existing tools and workflows
- Automated features like follow-up reminders improve response rates
- Provides actionable insights through comprehensive analytics
- Helps leverage positive feedback for marketing and brand building
Cons
- No specific cons mentioned in the provided text.
Ratings Across the Web
4.8(225 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
Customizable surveys (logo, background, rating icons, CSS)Multi-brand support in a single accountMulti-language survey supportEmbeddable surveys in helpdesks, CRMs, and email signaturesOne-off and automated email surveys with CSV upload and contact syncPersonalized email content with rich formatting and placeholdersAutomated follow-up reminders for increased response ratesMulti-question surveys with unlimited questions and card-style transitions
Pricing Plans
Free TrialStandard
$109 per month billed annually
- 5 account users (unlimited team members!)
- 1k monthly responses
- Unlimited surveys
- Unlimited support agents
Standard
$119 billed monthly
- 5 account users (unlimited team members!)
- 1k monthly responses
- Unlimited surveys
- Unlimited support agents
Pro
$229 per month billed annually
- 15 account users (unlimited team members!)
- 3k monthly responses
- Everything in Standard plus:
- Multi-brand support
- Custom CSS
Pro
$249 billed monthly
- 15 account users (unlimited team members!)
- 3k monthly responses
- Everything in Standard plus:
- Multi-brand support
- Custom CSS
Elite
$459 per month billed annually
- 30 account users (unlimited team members!)
- 7k monthly responses
- Everything in Pro plus:
- Custom email templates
Elite
$499 billed monthly
- 30 account users (unlimited team members!)
- 7k monthly responses
- Everything in Pro plus:
- Custom email templates
Enterprise
Contact sales for pricing
- Everything in Elite plus:
- Usage based pricing
- Directory Sync
- Design and code support
- Dedicated CSM
- Enterprise SSO
What is Simplesat?
Simplesat is a comprehensive customer feedback management platform designed to help businesses collect, analyze, and act on customer insights. It offers customizable surveys for various metrics like CSAT, NPS, and CES, which can be embedded directly into existing workflows, email signatures, and helpdesk systems. The platform aims to make feedback collection engaging for customers and actionable for teams.
Beyond just collecting data, Simplesat provides robust analytics dashboards and custom reporting to help teams understand feedback trends and identify areas for improvement. It integrates with popular communication tools like Slack and Microsoft Teams for instant notifications and allows for the display of positive reviews on websites and synchronization with CRMs, effectively turning customer satisfaction into a marketing asset. The tool is ideal for businesses looking to enhance customer service, boost team morale, and generate more positive reviews.
Reviews
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Simplesat FAQ
What is Simplesat?
Simplesat is a customer feedback management platform that helps businesses collect, understand, and act on customer feedback using customizable surveys for metrics like CSAT, NPS, and CES. It integrates with various business tools to streamline the feedback process and turn insights into growth.
How much does Simplesat cost?
The pricing model is freemium, as it offers a "Get Started for Free" option without requiring a credit card.
Is Simplesat free?
Yes, Simplesat offers a free tier or trial, as indicated by "Get Started for Free" and "No credit card required."
Who is Simplesat for?
Simplesat is for businesses of all sizes looking to improve customer service, boost team morale, and generate more positive reviews by effectively collecting, analyzing, and acting on customer feedback. It's particularly useful for customer service teams, marketing teams, and management.
Source: simplesat.io