GuestRevu
UnclaimedHospitality's favorite guest feedback and online reputation management solution.
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TL;DR - GuestRevu
- Collects and analyzes guest feedback through customizable surveys.
- Monitors and manages online reviews from over 40 platforms in one dashboard.
- Utilizes AI for generating personalized review responses and extracting actionable insights from feedback.
Pricing: Free plan available
Best for: Growing teams
Pros & Cons
Pros
- Comprehensive solution for both guest surveys and online reputation management
- AI tools significantly reduce time spent on review responses and data analysis
- Offers a free-forever tier for basic reputation management
- Extensive integrations with hospitality-specific software like PMS
- Provides detailed reporting and benchmarking against competitors
Cons
- Advanced AI features and broader review site coverage are only available in higher-tier paid plans
- The AI for responses 'thinks' in English, requiring translation for other languages after generation
Key Features
Customizable pre-stay, in-stay, and post-stay guest surveysCentralized monitoring of reviews from 40+ online review sitesAI-powered management response generation for reviewsAI-powered analytics for distilling feedback into themes, keywords, and sentimentIntegration with Property Management Systems (PMS) and Customer Relationship Management (CRM) systemsCompetitor tracking and benchmarkingCustomizable alerts for specific feedback criteriaGroup property dashboards and leaderboards for multi-property operators
Pricing Plans
LITE
Free
- Reviews from top 3 sites
- Competitor tracking
- Basic reporting
- Weekly email reports
- 30 days of data
CORE
€34.99/month
- Standard survey
- Reviews from top 3 sites
- Competitor tracking
- Unlimited users & support
- Email alerts & one-click responses
- 12 months of reporting data
PRO+
€93 – €348/month
- Everything in CORE
- Custom-branded surveys
- Reviews from 20+ sources
- AI-powered reporting
- AI-powered review responses
- Track up to 5 competitors
- Advanced filters & metrics
- No time limit on data
GROUP+
Custom
- Everything in PRO
- Group dashboards & leaderboards
- Property-by-property switching
- Custom user access & views
- Shared insights across your team
About GuestRevu
By Toolradar Team·
GuestRevu is a comprehensive guest feedback and online reputation management platform designed specifically for the hospitality industry. It enables properties to gather feedback through highly customizable pre-stay, in-stay, and post-stay surveys, providing actionable data to understand guest sentiment and enhance experiences. The platform centralizes online reviews from over 40 top review sites into a single dashboard, allowing hotels to monitor, analyze, and respond to feedback efficiently.
GuestRevu is ideal for individual properties, boutique hotels, luxury resorts, and multi-property operators looking to improve guest satisfaction, boost online rankings, and make data-driven operational decisions. It offers AI-powered tools for generating personalized review responses and distilling large volumes of feedback into actionable insights, saving time and ensuring consistent brand messaging. The solution helps hospitality businesses understand guest expectations, identify trends, and benchmark performance against competitors to drive revenue and improve their online presence.
Reviews
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GuestRevu FAQ
How does GuestRevu ensure that AI-generated review responses maintain a hotel's unique brand voice and context?
GuestRevu's AI allows users to set custom tone combinations (e.g., friendly, professional, warm) and provide detailed instructions and property-specific guidance. This ensures that the AI crafts responses that reflect the hotel's personality and standards, avoiding generic templated replies.
Can GuestRevu's AI analytics identify specific operational issues within a hotel, such as problems in a particular department or location?
Yes, GuestRevu AI Analytics can distill large volumes of survey responses and online reviews into clear themes and keywords. Users can drill down by department, location, or date range to pinpoint specific issues, track guest emotions, and even convert recurring concerns into service tickets instantly.
What is the process for guests to publish reviews directly to TripAdvisor or Google through GuestRevu surveys?
GuestRevu has a Platinum Partnership with TripAdvisor and direct integration with Google Reviews. This allows guests to publish their feedback directly to these platforms from an integrated section within the survey, without needing to log in or be a member, which helps increase review volume and search rankings.
If I manage multiple properties, how does GuestRevu facilitate a consolidated view of guest satisfaction and performance across my entire portfolio?
For multi-property operators, GuestRevu offers Group dashboards and leaderboards. This feature provides a group-wide view of guest satisfaction, allows for property-by-property switching, custom user access, and enables shared insights across your team, facilitating performance comparison across your whole brand or specific subsets of properties.
Does GuestRevu automatically post AI-generated management responses to online review sites, or is human approval required?
No, GuestRevu does not automatically post AI-generated management responses. While the AI drafts personalized replies quickly, a human's approval is always required before any response is posted online, ensuring that hotel staff retain full control over guest communications.
Source: guestrevu.com