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GuestRevu

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Hospitality's favorite guest feedback and online reputation management solution.

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The Bottom Line

Entry price

Free plan available, paid tiers above

Biggest pro

Comprehensive solution for both guest surveys and online reputation management

Biggest con

Advanced AI features and broader review site coverage are only available in higher-tier paid plans

TL;DR - GuestRevu

  • Collects and analyzes guest feedback through customizable surveys.
  • Monitors and manages online reviews from over 40 platforms in one dashboard.
  • Utilizes AI for generating personalized review responses and extracting actionable insights from feedback.
Pricing: Free plan available
Best for: Growing teams

What is GuestRevu?

Editorial review
GuestRevu is a comprehensive guest feedback and online reputation management platform designed specifically for the hospitality industry. It enables properties to gather feedback through highly customizable pre-stay, in-stay, and post-stay surveys, providing actionable data to understand guest sentiment and enhance experiences. The platform centralizes online reviews from over 40 top review sites into a single dashboard, allowing hotels to monitor, analyze, and respond to feedback efficiently. GuestRevu is ideal for individual properties, boutique hotels, luxury resorts, and multi-property operators looking to improve guest satisfaction, boost online rankings, and make data-driven operational decisions. It offers AI-powered tools for generating personalized review responses and distilling large volumes of feedback into actionable insights, saving time and ensuring consistent brand messaging. The solution helps hospitality businesses understand guest expectations, identify trends, and benchmark performance against competitors to drive revenue and improve their online presence.

Available on: Web

Pros & Cons

Pros

  • Comprehensive solution for both guest surveys and online reputation management
  • AI tools significantly reduce time spent on review responses and data analysis
  • Offers a free-forever tier for basic reputation management
  • Extensive integrations with hospitality-specific software like PMS
  • Provides detailed reporting and benchmarking against competitors

Cons

  • Advanced AI features and broader review site coverage are only available in higher-tier paid plans
  • The AI for responses 'thinks' in English, requiring translation for other languages after generation

Ratings Across the Web

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Customizable pre-stay, in-stay, and post-stay guest surveysCentralized monitoring of reviews from 40+ online review sitesAI-powered management response generation for reviewsAI-powered analytics for distilling feedback into themes, keywords, and sentimentIntegration with Property Management Systems (PMS) and Customer Relationship Management (CRM) systemsCompetitor tracking and benchmarkingCustomizable alerts for specific feedback criteriaGroup property dashboards and leaderboards for multi-property operators

Pricing Plans

Pricing checked May 29, 2026

LITE

Free

  • Reviews from top 3 sites
  • Competitor tracking
  • Basic reporting
  • Weekly email reports
  • 30 days of data

CORE

€34.99 / month

  • Standard survey
  • Reviews from top 3 sites
  • Competitor tracking
  • Unlimited users & support
  • Email alerts & one-click responses
  • 12 months of reporting data

PRO+

€93 – €348 / month

  • Everything in CORE
  • Custom-branded surveys
  • Reviews from 20+ sources
  • AI-powered reporting
  • AI-powered review responses
  • Track up to 5 competitors
  • Advanced filters & metrics
  • No time limit on data

GROUP+

Custom

  • Everything in PRO
  • Group dashboards & leaderboards
  • Property-by-property switching
  • Custom user access & views
  • Shared insights across your team

How GuestRevu's pricing compares

At €34.99/mo, GuestRevu is the most affordable of its 3 direct competitors.

GuestRevu
€34.99
€299
€420

Entry paid plan, monthly. Pricing checked May 29, 2026.

Reviews

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GuestRevu FAQ

How does GuestRevu help hospitality businesses improve guest satisfaction?

GuestRevu enables properties to gather feedback through customizable pre-stay, in-stay, and post-stay surveys. This provides actionable data to understand guest sentiment and enhance guest experiences, ultimately leading to improved satisfaction.

Which teams within a hospitality business would benefit most from GuestRevu?

GuestRevu is ideal for individual properties, boutique hotels, luxury resorts, and multi-property operators. It helps teams looking to improve guest satisfaction, boost online rankings, and make data-driven operational decisions across their establishments.

How does GuestRevu compare to ReviewPro for online reputation management?

GuestRevu offers a comprehensive solution for both guest surveys and online reputation management, centralizing reviews from over 40 top sites. It also provides AI-powered tools for generating personalized review responses and distilling feedback, similar to the functionalities found in platforms like ReviewPro.

What kind of limitations should users be aware of regarding GuestRevu's AI features?

Advanced AI features and broader review site coverage are exclusively available in higher-tier paid plans. Additionally, the AI for generating responses primarily operates in English, meaning responses for other languages would require translation after generation.

How is GuestRevu priced?

GuestRevu offers a free-forever tier for basic reputation management functionalities. More extensive usage and advanced features are available through various paid plans.

Can GuestRevu integrate with existing hospitality software?

Yes, GuestRevu offers extensive integrations with hospitality-specific software, including Property Management Systems (PMS). This allows for a streamlined workflow and comprehensive data management within a hotel's existing ecosystem.

How does GuestRevu assist with managing online reviews from multiple platforms?

GuestRevu centralizes online reviews from over 40 top review sites into a single dashboard. This allows hotels to efficiently monitor, analyze, and respond to feedback from various platforms in one place.

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