Best Guest Experience Tools in 2026

Stayntouch is a comprehensive, cloud-native hotel property management system (PMS) designed to modernize hotel operations and enhance guest experiences. It provides a full suite of features for managing hotel portfolios, streamlining check-ins, and delivering personalized services through an intuitive platform. The system is built for flexibility and scalability, adapting to the evolving needs of independent hotels, hotel chains, and management companies. The platform focuses on driving revenue through automated upsells, offering mobile and kiosk check-in options for guest convenience, and boosting staff productivity with streamlined workflows. Stayntouch also includes a secure, end-to-end payment solution, Stayntouch Pay, which simplifies transaction management without hidden fees. With a commitment to 100% system uptime and extensive integration capabilities, Stayntouch aims to reduce operational costs, accelerate staff adoption, and improve overall guest satisfaction.

SevenRooms is a comprehensive platform designed for restaurants, hotel F&B outlets, and entertainment venues to enhance guest experiences, streamline operations, and drive revenue. It integrates CRM, marketing, and operational tools into a single system, helping businesses move beyond basic reservations to build lasting guest relationships. The platform automatically creates detailed guest profiles, enabling personalized marketing campaigns and service. It also provides front-of-house management tools for reservations, seating, waitlists, and table turns. By consolidating guest data and automating marketing efforts, SevenRooms helps hospitality businesses convert first-time visitors into loyal regulars and optimize their daily operations.

Jonas Chorum provides a comprehensive suite of cloud-native hospitality solutions designed to manage hotel operations, reservations, and guest engagement. It offers a robust Property Management System (PMS) that simplifies front desk tasks, streamlines housekeeping communication, and provides managers with real-time financial and operational insights through customizable reports. The platform is built for independent hotels, management companies, chain hotels, and extended stays, aiming to reduce stress and drive revenue. Beyond the core PMS, Jonas Chorum integrates a powerful Point of Sale (POS) system for all hotel outlets, from dining to retail, ensuring seamless guest and payment data synchronization. It also includes a Central Reservation System (CRS) for maximizing channel distribution and preventing overbookings, along with dedicated mobile apps for both staff and guests. The staff app enables remote updates for room readiness and rates, while the guest app offers features like room unlocking, booking, and personalized offers. For multi-property owners, Enterprise Management centralizes reporting and control across portfolios, and an Offline Sync feature ensures continuous operation even with internet connectivity issues. Additionally, Jonas Chorum offers a Website Builder to help hotels establish a strong online presence and drive direct bookings.

Cloudbeds is a comprehensive hospitality management platform that unifies operations, distribution, guest experience, and revenue marketing solutions for lodging businesses. It is designed to help hoteliers run leaner, grow faster, and elevate their competitive edge by providing a single, integrated system to manage all aspects of their property. The platform includes a Property Management System (PMS), Channel Manager, Booking Engine, and tools for guest experience, reputation management, and revenue marketing. Cloudbeds leverages its Signals AI model to provide insights and automate processes, helping properties optimize direct bookings, improve RevPAR, and enhance guest satisfaction. It caters to a wide range of properties, from independent hotels and hostels to large hospitality groups, offering flexible plans and over 400 integration partners to customize tech stacks. Cloudbeds aims to transform the traditional PMS into an intelligent growth engine, enabling staff to focus more on guest interaction rather than manual tasks. It offers solutions for managing multiple properties, mobile access, and robust reporting, all while reducing operational costs and increasing profitability.

Canary Technologies provides an all-in-one hospitality management system designed to drive revenue, automate administrative tasks, and enhance guest experiences. It leverages AI to streamline various hotel operations, from initial guest discovery and booking to check-in, in-stay engagement, and departure. The platform offers solutions for guest management, omnichannel AI communication, sales & catering, and secure transactions. It helps hotels boost ancillary revenue through upsells, reduce chargebacks, and improve guest satisfaction by enabling self-service options and personalized interactions. Canary is suitable for independent properties, hotel groups, vacation rentals, and franchise hotels, aiming to modernize the guest journey and optimize hotel operational efficiency for various roles including front office, finance, IT, revenue, sales, and HR. Canary's system is trusted by over 20,000 hotels globally and integrates natively with major property management systems, CRMs, and payment providers. It focuses on reducing paper usage, increasing 4 and 5-star reviews, and maximizing employee earnings through features like digital tipping, ultimately leading to significant improvements in operational efficiency and guest satisfaction.

Whistle Messaging is a leading guest messaging platform designed specifically for the hospitality industry. It enables hotels to streamline communication with guests throughout their entire journey, from initial booking to post-stay feedback. The platform focuses on improving guest satisfaction, increasing operational efficiency, and driving additional revenue through personalized upsell opportunities. By providing tools for digital registration, keyless entry, and targeted marketing campaigns, Whistle helps hotels create a seamless and engaging experience for their guests. Integrated with Cloudbeds, Whistle aims to simplify hotel operations by digitizing various guest interactions. It caters to hotels looking to modernize their communication strategies, reduce manual processes, and leverage technology to offer a more personalized and convenient stay. The platform's features are geared towards enhancing every touchpoint, ensuring guests feel valued and informed, while simultaneously empowering hotels to identify and capitalize on revenue-generating opportunities.

Infor HMS is a comprehensive cloud-based hospitality software platform designed to help hotels, resorts, restaurants, managed food services, casino gaming organizations, and event venues thrive. It provides an integrated suite of tools to manage operations, enhance guest experiences, and drive profitability across various hospitality segments. The platform leverages data and AI to anticipate guest needs, optimize offerings and pricing, and improve forecasting. This solution aims to eliminate operational silos by connecting all properties and activities in the cloud, offering a holistic view of trends and outcomes. It empowers staff with mobile tools for efficient service delivery and communication, while also providing guests with modern, tech-focused amenities like mobile check-ins, room keys, and service requests. Infor HMS is built on a scalable, multi-tenant AWS architecture, ensuring continuous access to the latest technology and the ability to adapt to rapid growth.

GoTab is an entertainment commerce platform designed to streamline operations and enhance guest experiences in hospitality venues. It offers a comprehensive suite of tools that go beyond traditional point-of-sale systems, integrating mobile ordering, kitchen management, and self-service options. The platform is built to put the guest at the center, enabling them to order and pay directly from their mobile devices for dine-in, takeout, and delivery, while simultaneously boosting efficiency and profitability for businesses. This platform is ideal for a wide range of hospitality businesses, from restaurants and bars to large-scale event venues and food halls. It helps businesses reduce labor costs, improve order accuracy, and manage high volumes of orders with agility. By providing flexible hardware options and seamless integrations with other top-tier solutions, GoTab ensures businesses can scale operations without compromising service quality, ultimately leading to increased guest satisfaction and revenue.

Guest Engagement, part of the SiteMinder platform, is a comprehensive solution designed for hoteliers to enhance guest experience and maximize revenue. It centralizes all guest communications, enabling personalized interactions from pre-arrival to post-departure. The platform facilitates digital check-in, sends automated and personalized upsell offers, and gathers guest feedback through customized surveys. This tool is ideal for independent hotels, groups, and chains looking to streamline guest communication, increase ancillary revenue, and improve guest satisfaction. By providing app-free access to digital directories and supporting over 20 languages, it ensures a smooth and accessible experience for a diverse range of guests. The system also offers rich reporting to help hoteliers understand what's working and optimize their strategies.

Oaky is a specialized hotel upsell software designed for hotel chains to significantly increase Total Revenue Per Available Room (TRevPAR). It achieves this by providing personalized offers to guests throughout their journey, from pre-stay to in-stay, and automating the upsell process to reduce staff workload. The platform empowers guests to customize their stay by presenting relevant upgrade options and additional services at optimal times and prices. It also offers comprehensive reporting to track performance and tools to easily scale upsell strategies across multiple properties, leveraging guest data for targeted segmentation and offer delivery.