GuestJoy
UnclaimedUnlock the spend potential of every guest and drive revenue beyond the room for hotels.
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TL;DR - GuestJoy
- Centralizes guest communications across multiple channels.
- Drives additional revenue through personalized upsell offers and digital services.
- Enhances guest experience with digital check-in, directories, and multilingual support.
Pricing: Paid only
Best for: Enterprises & pros
Pros & Cons
Pros
- Streamlines guest communication into a single platform
- Increases revenue opportunities beyond room bookings
- Improves guest satisfaction and loyalty through personalized experiences
- Saves staff time with automated communication workflows
- Provides valuable insights with comprehensive reporting
Cons
- Requires an active SiteMinder subscription for full integration with Dynamic Revenue Plus
- Specific pricing details are not publicly available and require an enquiry
Key Features
Engaging email creation and schedulingAutomated email sends for guest journey stagesPersonalized upsell offers and add-onsCentralized communication management (email, SMS, WhatsApp, Booking.com, Airbnb)Online check-in with ID upload and digital signatureDigital directories with QR code accessCustomized surveys for feedback and reviewsApp-free guest access
Pricing
Paid
GuestJoy offers paid plans. Visit their website for current pricing details.
About GuestJoy
By Toolradar Team·
Guest Engagement, part of the SiteMinder platform, is a comprehensive solution designed for hoteliers to enhance guest experience and maximize revenue. It centralizes all guest communications, enabling personalized interactions from pre-arrival to post-departure. The platform facilitates digital check-in, sends automated and personalized upsell offers, and gathers guest feedback through customized surveys.
This tool is ideal for independent hotels, groups, and chains looking to streamline guest communication, increase ancillary revenue, and improve guest satisfaction. By providing app-free access to digital directories and supporting over 20 languages, it ensures a smooth and accessible experience for a diverse range of guests. The system also offers rich reporting to help hoteliers understand what's working and optimize their strategies.
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GuestJoy FAQ
How does Guest Engagement handle communications for guests who book through Online Travel Agencies (OTAs) like Booking.com?
Guest Engagement can send emails to guests who booked via Booking.com. Even if Booking.com uses a masked email address, the messages are delivered directly to the guest’s personal inbox, ensuring consistent communication regardless of the booking channel.
What kind of upsell opportunities can hoteliers offer through the Guest Engagement platform?
Hoteliers can offer an unlimited range of add-ons and offerings, which can be personalized to suit guests' interests, travel situation, and type of stay. These offers can be presented both prior to and during their stay to drive additional revenue.
Is there a mobile application guests need to download to access the digital directory or online check-in features?
No, guests can access all features, including online check-in and the digital directory, without needing to download a separate app. Access is typically provided through web links or QR codes for convenience.
How does Guest Engagement integrate with other SiteMinder products, such as Dynamic Revenue Plus?
Guest Engagement is part of the broader SiteMinder platform. While it functions independently for guest communication, an active SiteMinder subscription is required to add Dynamic Revenue Plus, which provides AI-powered pricing recommendations and market intelligence to further optimize revenue strategies.
What reporting capabilities does Guest Engagement offer to hoteliers?
The platform provides rich reporting that allows hoteliers to see what's working at a glance. These simple yet thorough performance reports help in understanding the effectiveness of communication strategies and revenue generation efforts.
Can Guest Engagement help hoteliers collect reviews on external platforms like TripAdvisor or Google?
Yes, through customized surveys, Guest Engagement allows hoteliers to prompt happy guests to leave reviews on platforms like TripAdvisor or Google, helping to spread positive word-of-mouth about their stay.
Source: guestjoy.com