Infor HMS

Name: Infor HMS
Brand: Infor
Rating: 4.4 (8 reviews)

Unclaimed

Cloud-based hospitality software to unify operations, personalize guest experiences, and optimize revenue.

Travel & Hospitality Hotel Management Revenue Management Guest Experience

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4.4(8 across the web)

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Reviews onG2Capterra

8 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Unifies operations across diverse hospitality segments, eliminating data silos.

Biggest con

Specific pricing details are not publicly available.

TL;DR - Infor HMS

Unifies hospitality operations across multiple properties in the cloud.
Leverages AI and data analytics for personalized guest experiences and revenue optimization.
Provides mobile-first solutions for both guests and staff to enhance efficiency and service.

Pricing: Paid only

Best for: Enterprises & pros

4.4/5 across review platforms

What is Infor HMS?

Editorial review

Infor HMS is a comprehensive cloud-based hospitality software platform designed to help hotels, resorts, restaurants, managed food services, casino gaming organizations, and event venues thrive. It provides an integrated suite of tools to manage operations, enhance guest experiences, and drive profitability across various hospitality segments. The platform leverages data and AI to anticipate guest needs, optimize offerings and pricing, and improve forecasting. This solution aims to eliminate operational silos by connecting all properties and activities in the cloud, offering a holistic view of trends and outcomes. It empowers staff with mobile tools for efficient service delivery and communication, while also providing guests with modern, tech-focused amenities like mobile check-ins, room keys, and service requests. Infor HMS is built on a scalable, multi-tenant AWS architecture, ensuring continuous access to the latest technology and the ability to adapt to rapid growth.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceinfor.com ↗

Pros & Cons

Pros

Unifies operations across diverse hospitality segments, eliminating data silos.
Utilizes AI and automation to optimize pricing and maximize revenue.
Enhances guest experience through hyper-personalization and mobile-first features.
Provides scalability and access to the latest technology via a cloud-based platform.
Empowers staff with intuitive mobile tools for improved efficiency.

Cons

Specific pricing details are not publicly available.
Requires integration with existing systems, which may have implementation complexities.
The breadth of features might be overwhelming for smaller, simpler hospitality operations.

Ratings Across the Web

4.4(8 reviews)

Ratings aggregated from independent review platforms. Learn more

Preview

Key Features

Cloud-based multi-tenant AWS architectureAI-powered analytics and intelligent recommendationsMobile guest services (check-in/out, room keys, service requests)Hotel Property Management System (PMS) with CRM capabilitiesHotel Revenue Management System (RMS) with demand forecastingStaff mobility tools for real-time information accessIntegrated solutions for hotels, restaurants, casinos, and event venuesContactless and paperless operations

Pricing

Paid

Infor HMS offers paid plans. Visit their website for current pricing details.

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Reviews

4.4/5

Across 8 verified user reviews on G2, Capterra

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Infor HMS FAQ

How does Infor HMS specifically leverage AI to personalize guest experiences in hotels?

Infor HMS uses AI and robust CRM capabilities within its Hotel PMS to analyze guest profiles and preferences. This allows the system to inform effective engagement strategies, tailor experiences, and activate upsell opportunities at the booking stage, ensuring highly personalized services and upgrade options via mobile devices.

Can Infor HMS manage revenue optimization for a portfolio of diverse hospitality properties, such as a hotel chain with integrated restaurants and event venues?

Yes, Infor HMS is designed to unify operations across all properties, including hotels, restaurants, and event venues. Its Hotel Revenue Management Solution harnesses AI and automation to optimize pricing strategies and maximize revenue potential across multiple properties in real time, making decisions based on strategic insights from various sources.

What specific functionalities does the mobile guest experience offer beyond standard check-in/check-out?

Beyond contactless check-in/check-out, the mobile guest experience within Infor HMS allows guests to access menu services, request room maintenance, communicate with staff, and utilize mobile room keys. It aims to provide a comprehensive suite of services directly from the guest's personal device.

How does Infor HMS ensure data security and scalability for large hospitality enterprises operating globally?

Infor HMS is built on a secure, cloud-based multi-tenant AWS architecture. This infrastructure provides the scalability needed to deploy across multiple locations and brands, accommodate rapid growth, and ensures continuous access to the latest technology while maintaining robust data security and reliability.

What kind of real-time data access is provided to hotel staff through their mobile devices, and how does it improve their daily operations?

Hotel staff are equipped with intuitive mobility tools that provide access to real-time information anytime, anywhere. This allows them to improve processes, enhance communication, and offer more flexible services to guests, such as responding to requests promptly or managing tasks efficiently on the go.

Source: infor.com