Cloudbeds
UnclaimedThe #1 award-winning hospitality technology solution for hotels, hostels, and vacation rentals.
Visit WebsiteTL;DR - Cloudbeds
- Unified platform for hospitality operations, distribution, and guest experience.
- Leverages AI (Signals AI) for insights, automation, and revenue optimization.
- Designed to increase direct bookings, improve RevPAR, and reduce operational costs.
Pricing: Paid only
Best for: Enterprises & pros
4.3/5 across review platforms
Pros & Cons
Pros
- Unifies multiple critical hospitality functions into one platform.
- AI-powered features enhance revenue, forecasting, and guest experience.
- Significant improvements reported in direct bookings, occupancy, and RevPAR.
- Reduces training time for staff and automates many tasks.
- Flexible and scalable for various property types and sizes.
Cons
- Pricing is not transparently listed and requires a quote.
- Requires integration with existing systems, which might have a learning curve.
- Reliance on a single platform for critical operations could be a single point of failure.
Ratings Across the Web
4.3(372 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Property Management System (PMS)Channel Manager (zero additional commissions)Booking Engine (maximizes direct bookings)Guest Experience solution (digital check-in, AI chat)Reputation Management (centralized insights, automated responses)Revenue Intelligence (AI-powered pricing recommendations, forecast accuracy)Guest Marketing CRM (targeted emails, unified guest profiles)Digital Marketing (automated advertising for metasearch, retargeting)
Pricing Plans
Flex
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- PMS
- Payments
- Marketplace
- Bring your own distribution
One
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- Cloudbeds Distribution included
- Everything in Flex (Cloudbeds PMS, Cloudbeds Payments, and Marketplace)
- Channel Manager
- Booking Engine
Experience
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- Cloudbeds Distribution optional
- Everything in One (Cloudbeds PMS, Cloudbeds Payments, Marketplace, Channel Manager, and Booking Engine)
- Guest Experience
- Reputation Management
Enterprise
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- Custom packages available
- Cloudbeds Distribution optional
- Bespoke solutions for hospitality group, brand, or management company
What is Cloudbeds?
Cloudbeds is a comprehensive hospitality management platform that unifies operations, distribution, guest experience, and revenue marketing solutions for lodging businesses. It is designed to help hoteliers run leaner, grow faster, and elevate their competitive edge by providing a single, integrated system to manage all aspects of their property.
The platform includes a Property Management System (PMS), Channel Manager, Booking Engine, and tools for guest experience, reputation management, and revenue marketing. Cloudbeds leverages its Signals AI model to provide insights and automate processes, helping properties optimize direct bookings, improve RevPAR, and enhance guest satisfaction. It caters to a wide range of properties, from independent hotels and hostels to large hospitality groups, offering flexible plans and over 400 integration partners to customize tech stacks.
Cloudbeds aims to transform the traditional PMS into an intelligent growth engine, enabling staff to focus more on guest interaction rather than manual tasks. It offers solutions for managing multiple properties, mobile access, and robust reporting, all while reducing operational costs and increasing profitability.
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Cloudbeds FAQ
How does Cloudbeds unify hotel operations?
Cloudbeds unifies operations, distribution, guest experience, and revenue marketing solutions. These are all enhanced by their Signals AI model, enabling hoteliers to run leaner, grow faster, and elevate their competitive edge.
What are the key benefits of using Cloudbeds for direct bookings and revenue management?
Cloudbeds helps increase direct bookings by an average of 25% through its Websites, Booking Engine, and Guest Marketing CRM. It also boosts RevPAR by an average of 18% using Cloudbeds Revenue Intelligence, which provides intelligent pricing recommendations.
Can Cloudbeds integrate with existing hospitality tools?
Yes, Cloudbeds offers a Marketplace that connects with over 400 integration partners. This allows properties to customize their setup, keep the tools they already use, and connect new ones without compromising simplicity.
What kind of support does Cloudbeds offer for custom integrations through its API?
Cloudbeds provides a comprehensive API with over 50 robust calls for managing hotel details, guests, rooms, and payments. They offer detailed API Reference and Developer Guides, step-by-step partnership guides, and sample use cases to facilitate rapid integration and development.
How does Cloudbeds improve guest experience and reduce operational overhead?
Cloudbeds enables a fully contactless experience, leading to over 53,000 self check-ins and a 10% increase in direct bookings. It also reduces training time for front desk staff by 88% and helps automate 70% of guest communications, allowing staff to focus more on guest interaction.
What is the Cloudbeds 'Flex' pricing plan and what does it include?
The 'Flex' pricing plan allows properties to build their own tech stack and use their preferred CRS or channel manager partner. It includes Cloudbeds PMS, Cloudbeds Payments, and access to the Marketplace for integrations.
Source: cloudbeds.com