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Bookboost CRM

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Elevate guest experiences and streamline operations with a hospitality-focused CRM.

CRMHotel ManagementGuest ExperienceMarketing
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Tracked since2026
0 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Specifically tailored for the unique needs of the hospitality industry.

Biggest con

No free tier is mentioned, indicating it's a paid solution.

TL;DR - Bookboost CRM

  • Hospitality-specific CRM for enhanced guest communication.
  • Unifies guest data and communications across multiple channels.
  • Automates guest journeys and personalizes marketing campaigns.
Pricing: Paid only
Best for: Enterprises & pros

What is Bookboost CRM?

Editorial review
Bookboost is a comprehensive CRM specifically designed for the hospitality industry, enabling hotels and accommodations to enhance guest communication and operational efficiency. It centralizes all guest interactions and data, providing a unified view to deliver personalized experiences throughout the entire guest journey. The platform helps manage check-ins, check-outs, feedback collection, and loyalty programs, ensuring guests have a smooth and effortless stay. This solution is ideal for guest experience managers, front desk teams, and marketing managers within hotels. It empowers guest experience managers to create memorable stays, allows front desk teams to reduce time spent on messaging by consolidating communications, and enables marketing managers to design personalized campaigns that boost conversion and revenue. By integrating a multi-channel CRM, a unified inbox, a guest web app, and a customer data platform, Bookboost helps hospitality businesses build stronger guest relationships and drive repeat bookings.

Available on: Web

how we evaluateSourcebookboost.io ↗

Pros & Cons

Pros

  • Specifically tailored for the unique needs of the hospitality industry.
  • Consolidates all guest communication into a single platform, reducing manual effort.
  • Automates guest interactions and marketing, saving staff time.
  • Provides a unified view of guest data for better personalization and decision-making.
  • Enhances guest experience through a dedicated web app for self-service.

Cons

  • No free tier is mentioned, indicating it's a paid solution.
  • Specific integration details with existing Property Management Systems (PMS) are not explicitly detailed.
  • The learning curve for designing complex guest journeys and automation might require initial training.

Key Features

Multi-Channel CRM for personalized guest journeysUnified Inbox for all guest communicationsGuest Web App for online check-in/out and information sharingCustomer Data Platform (CDP) for consolidated guest dataAudience segmentation for targeted messagingAutomated one-time campaigns and entire guest journeysOnline check-in and check-out functionalityGuest feedback collection

Pricing Plans

Pricing checked Aug 17, 2026

Unified Inbox

€4 / Unit/mth

  • Messaging channels
  • OTA messaging
  • Collaboration tools
  • Inbox routing
  • Quick replies
  • Reservation adjustment
  • Automation
  • Logs & Reporting

CRM Starter

€3 / Unit/mth

CRM Expert

€6 / Unit/mth

  • Customer data platform
  • Multi-property overview
  • Guest profiles
  • Audience insights
  • CDP API access
  • Audience creation: 5 audiences
  • Personalisation tokens: 65
  • Visual journey builder

Unified Inbox (Yearly)

€3,6 / Unit/mth

  • Messaging channels
  • OTA messaging
  • Collaboration tools
  • Inbox routing
  • Quick replies
  • Reservation adjustment
  • Automation
  • Logs & Reporting

CRM Starter (Yearly)

€2,7 / Unit/mth

CRM Expert (Yearly)

€5,4 / Unit/mth

  • Customer data platform
  • Multi-property overview
  • Guest profiles
  • Audience insights
  • CDP API access
  • Audience creation: Unlimited
  • Personalisation tokens: 65
  • Visual journey builder

Add-ons

€1 / unit/month

  • Online check-in
  • Digital Interactive Guide
  • Guest feedback
Calculate your costView full pricing

Is Bookboost CRM worth the price?

75/100

Bookboost CRM offers a fair pricing structure, especially with its yearly discounts.

The 'CRM Starter' at €3/Unit/mth is quite competitive for basic CRM needs, while 'CRM Expert' at €6/Unit/mth provides significant features for advanced users. This pricing is best for hospitality businesses looking for scalable CRM and communication solutions.

Hidden Costs & Gotchas

Pricing is per 'Unit', which is undefined

Add-ons are €1/unit/month extra

Yearly plans require upfront commitment

CRM Starter features are not listed

How Bookboost CRM Compares to Competitors

Compared to Hotelchamp, which can be significantly more expensive for similar CRM and guest engagement features, Bookboost's €3-€6/Unit/mth pricing is more accessible. While Revinate's pricing is often custom, Bookboost's transparent per-unit model for its 'Unified Inbox' and 'CRM Expert' tiers offers a clearer cost structure for hospitality businesses.

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Bookboost CRM FAQ

How does Bookboost's Unified Inbox handle messages from different communication channels?

The Unified Inbox consolidates all incoming guest messages from various platforms into a single interface. This allows front desk teams to respond quickly and accurately without needing to switch between different messaging applications, ensuring no message is lost.

What specific functionalities does the Guest Web App offer to enhance a guest's stay?

The Guest Web App provides guests with a complete and effortless experience by offering resources such as relevant information about their stay and the property, smooth online check-in and check-out processes, and a channel to provide feedback, empowering them with self-service options.

How does the Customer Data Platform (CDP) ensure data accuracy and prevent duplication?

The CDP consolidates customer data from multiple sources into a single source of truth. It is designed to organize guest data, extract valuable insights, and actively eliminate duplicated profiles and grammar mistakes to maintain high data accuracy, supporting better business decisions.

Can Bookboost automate guest journeys for properties without a physical reception, like the example of Capsule Hotel in Lucerne?

Yes, Bookboost is designed to support automated guest journeys, which is crucial for properties without a traditional reception. It allows for the design and automation of entire guest journeys, ensuring seamless communication and service delivery even in self-service or remote operational models.

What kind of personalization can marketing managers achieve using Bookboost's Multi-Channel CRM?

Marketing managers can design personalized campaigns by creating specific audiences and sending tailored messages to each segment. They can schedule and automate both one-time campaigns and entire guest journeys, leveraging a deep understanding of customer data to increase conversion and revenue.

Source: bookboost.io

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