Survicate
UnclaimedCapture, analyze, and act on customer feedback across every channel to drive business impact.
Visit WebsiteTL;DR - Survicate
- Collects customer feedback through multi-channel surveys (web, email, in-app).
- Analyzes and unifies feedback from various sources using AI to identify key themes.
- Provides customizable dashboards and integrations to act on insights and improve customer experience, marketing, and product development.
Pricing: Free plan available
Best for: Growing teams
4.6/5 across review platforms
What is Survicate?
Survicate is a comprehensive customer feedback platform designed to help businesses collect, analyze, and act on customer insights. It enables users to deploy multi-channel surveys across websites, emails, and in-app experiences, gathering zero-party data at every touchpoint. The platform then unifies all feedback sources, including support tickets, call recordings, and reviews, into a centralized Insights Hub.
Survicate leverages AI-powered tools to automatically analyze feedback, identify key themes, and generate summaries, allowing teams to quickly understand user sentiment and pinpoint areas for improvement. It offers customizable dashboards to monitor key metrics like NPS and CSAT, track feature requests, and measure the impact of product releases. The platform integrates with over 2,000 tools, facilitating automated workflows, CRM enrichment, and real-time alerts to ensure feedback drives immediate action and informs strategic decisions for CX, marketing, and product teams.
Available on: Web
Pros & Cons
Pros
- Unifies feedback from multiple sources into one platform.
- AI-powered analysis helps quickly identify key themes and insights.
- Extensive integrations enable seamless workflows and data enrichment.
- Easy to set up and deploy surveys across various channels.
- Customizable dashboards provide a comprehensive view of customer sentiment and trends.
Cons
- No specific cons mentioned in the provided text.
Ratings Across the Web
4.6(300 reviews)
Ratings aggregated from independent review platforms. Learn more
Preview
Key Features
Multi-channel surveys (email, website, in-app)Automatic feedback analysis and topic generationAI-Powered Research Chatbot for feedback summarizationCustomizable dashboards for monitoring key metrics (NPS, CSAT)Precise targeting and segmentation for surveysAutomatic enrichment of survey responses with CRM and product data1-click native integrations with over 2,000 toolsEvent-triggered surveys
Pricing Plans
Free TrialPricing checked Aug 1, 2026
Free
$0
- 25 responses per month
- Collect feedback across email, link, web, and mobile app
- Create a survey with AI or template
- Track feedback & spot trends
- Calculated CX metrics
- Survey analytics & overtime reports
- 10+ tool integrations
- HubSpot, ActiveCampaign, Klaviyo, Intercom, and more
- GDPR Compliance & other Data Privacy laws
- ISO 27001 certified
- Two-Factor Authentication (2FA) & Google SSO
Starter
$99/mo
- 100 responses per month
- All from Free, plus:
- Collect essential feedback
- 2 active surveys
- Unlimited Responses with overage charges
- Professional branding
- Add your company logo
- Build a brand theme library
- Custom intro and thank-you screens
- Clear and actionable insights
- Survey-level analytics
- Export raw data and visual reports
- AI survey answers categorization
- AI Research Assistant chat
- Human support
- Talk with a human in less than 5 min
- Book office hours with Customer Success
Growth
$99/mo
- 100 responses per month
- All from Starter, plus:
- Easy continuous feedback
- Unlimited active surveys
- Recurring surveys
- Static Feedback Button
- Manage survey frequency and throttling
- Personalize every interaction
- Recall respondent and answer data
- Multilingual surveys
- Target by session behavior, attributes, cookies
- Retarget based on previous responses
- Advanced insights with AI
- AI sentiment analysis
- Insights Hub Categorize feedback from App Store, Play Store and Google Business Reviews into topics
- Question-level topic categorization with AI
- Personalized dashboards with metrics, insights, trends and sentiment
- Built for teams
- 10 user seats
- Manage roles & permissions
- Hide Survicate branding
Volume
from $999/mo
- Custom pool of responses
- Yearly commitment
- Billed monthly or yearly
- Cost-effective for handling high-volume responses
- Feedback channels: email, link, website, in-product, and mobile app
- Target a percentage of your traffic
- Measure CX effortlessly
- Continuously track NPS and CSAT metrics
- Upload screenshots and add custom action screens
- Branded survey experience
- Set limits on survey responses, expiration date, and sample size
- Manage and analyze at scale
- Survey-level analytics, metrics and key insights
- Reliable AI categorization of open-text answers
- Support always by your side
- Priority live chat queue
- Built-in data privacy
Pro
from $999/mo
- Custom pool of responses
- Yearly commitment
- Billed monthly or yearly
- Personalized feedback experience for all users
- Feedback channels: email, link, website, in-product, and mobile app
- Personalize survey experience and design
- Target with events, custom attributes, JavaScript and survey sampling
- Bullseye targeting
- Event-based and JavaScript targeting
- Target a selected percentage of your users
- 360° view of your feedback
- Dashboards for multi-survey analysis New
- Filter responses with data from HubSpot and Intercom
- Sync session data from Fullstory, SessionCam and Smartlook
- Combine product analytics from Mixpanel & Amplitude
- Salesforce, Marketo and Pardot integrations
- Webhooks and Export API
- Out-of-this-world support
- Get priority live support from humans
- Advanced data privacy and regulatory compliance standards
Enterprise
from $999/mo
- Custom pool of responses
- Yearly commitment
- Flexible billing
- Everything Survicate has to offer
- All feedback channels: email, link, website, in-product and mobile app
- Branded survey experience
- Dashboards for multi-survey analysis New
- White glove service & support
- Dedicated Success Manager and outcomes plan
- White-glove onboarding and training
- Live implementation assistance
- Industry-leading compliance and security
- HIPAA compliance for healthcare data
- Custom Terms of Service, DPA and NDA
- On-demand security reviews and questions
- Access logs for tracking user activity
- SAML SSO for secure organizational login
- Deliver surveys securely with CDN proxy
Reviews
4.6/5
Across 300 verified user reviews on g2, capterra
Add your hands-on experience to help the next buyer.
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Survicate FAQ
How does Survicate help businesses understand customer sentiment?
Survicate helps businesses understand customer sentiment by unifying feedback from multiple sources, including surveys, support tickets, and call recordings, into a centralized Insights Hub. It then uses AI-powered tools to analyze this feedback, identify key themes, and generate summaries, providing quick insights into user sentiment.
Which teams benefit most from using Survicate?
CX, marketing, and product teams benefit most from using Survicate because it provides tools to gather zero-party data, analyze customer insights, and inform strategic decisions. The platform's features support improving customer experience, guiding marketing efforts, and prioritizing product development.
How is Survicate priced?
Survicate is available on a free tier, allowing users to get started without initial cost. For more extensive usage and advanced features, paid plans are offered.
Can Survicate integrate with existing business tools?
Yes, Survicate can integrate with over 2,000 existing business tools. This extensive integration capability facilitates automated workflows, enriches CRM data, and enables real-time alerts to ensure feedback drives immediate action.
How does Survicate compare to Sprig for feedback collection?
Survicate unifies feedback from multiple sources like surveys, support tickets, and call recordings into a single platform, offering AI-powered analysis for key themes. While Sprig also focuses on feedback, Survicate emphasizes its broad multi-channel deployment and extensive integrations for workflow automation.
What kind of data can Survicate collect from customers?
Survicate can collect zero-party data from customers through multi-channel surveys deployed across websites, emails, and in-app experiences. It also unifies other feedback sources such as support tickets, call recordings, and reviews.
How does Survicate assist with tracking product development impact?
Survicate assists with tracking product development impact by offering customizable dashboards that monitor key metrics like NPS and CSAT. These dashboards also allow teams to track feature requests and measure the effect of new product releases on customer sentiment.
Source: survicate.com