Retently is a customer experience management platform designed for B2B and e-commerce brands. It enables businesses to collect, analyze, and act on customer feedback across various touchpoints using surveys like NPS, CSAT, and CES. The platform helps identify key drivers influencing customer experience, spot trends, and uncover actionable insights to improve customer retention and drive repeat purchases. Retently is built for businesses looking to understand their customers better and optimize their customer journey. It offers smart survey scheduling, omnichannel reach (email, SMS, in-app), powerful analytics, and flexible workflows for automating feedback routing and responses. The platform integrates seamlessly with existing tech stacks, including Shopify, Gorgias, Slack, CRM, BI, marketing automation, and help desk platforms, ensuring that customer data is not siloed and can be used to make data-informed decisions. Key benefits include increased customer satisfaction, improved retention, reduced churn, and enhanced brand loyalty. By closing the feedback loop and automating follow-ups, Retently helps businesses turn customer insights into tangible actions, ultimately contributing to growth and a competitive customer experience.

Available on: Web

Data compiled by Toolradar Pricing checked Nov 1, 2026 · How we evaluate

Source retently.com

Ratings Across the Web

4.8 (60 reviews)

Retently holds an aggregate rating of 4.8 out of 5 from 60 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

NPS, CSAT, and CES Surveys
Smart Survey Scheduling
Omnichannel Reach (Email, SMS, In-app)
CX Analytics and Dashboards
Flexible Workflows and Automation
Journey Mapping
Feedback Loop Automation
Real-Time Insights

Pricing Plans

Free Trial

Pricing checked Nov 1, 2026. Source: retently.com/pricing, read Nov 1, 2026

Retently plans and prices, checked November 2026
Plan	Price	Details
Ecommerce Basic	$99 / month	1,000 surveys 10 campaigns 1 seat +7 more Show less Limited support: Knowledge base, email All Ecommerce integrations & API NPS, CSAT & CES campaign automations Survey branding & personalization Advanced reporting, trends, and benchmarking AI-powered feedback classification & topic analytics Notifications and alerts via Email, Slack, and Teams
Ecommerce Pro	$299 / month	20,000 surveys 10 campaigns 10 seats +8 more Show less Pro support: Zoom, live chat All Ecommerce integrations & API NPS, CSAT & CES campaign automations Survey branding & personalization Advanced reporting, trends, and benchmarking AI-powered feedback classification & topic analytics Notifications and alerts via Email, Slack, and Teams Data migration concierge
Enterprise	Contact us	Custom surveys included Custom trends in group Salesforce integration +2 more Show less Dedicated account manager Dedicated onboarding & implementation

Calculate your cost View full pricing

Is Retently worth the price?

Good value

The jump to Ecommerce Pro at $299/month is significant, primarily for increased survey volume and seats, which might feel expensive for some.

It's best for e-commerce businesses looking for dedicated feedback tools.

Full Retently pricing: every plan, hidden costs and alternatives

How Retently's pricing compares

At $99/mo, billed monthly, Retently is mid-range of its 3 comparable direct competitors ($35 to $420/mo across the set).

SurveyMonkey

$35

Nicereply

$79

Retently

$99

Qualtrics

$420

Not ranked, different unit or currency: Typeform $39/mo flat, whole organisation, billed monthly.

Entry paid plan, monthly price, billed monthly. Pricing checked Nov 1, 2026.

Recent pricing updates

Changes we detected on the Retently pricing page.

Oct 26, 2026 Ecommerce Basic went from $49 to $99 a month.

Retently by the numbers

Toolradar data: Retently's entry paid plan ($99/mo, billed monthly) ranks #37 of 44 for price among the Survey Tools tools with a verified entry price and no stated unit, where the median is $29/mo. As of Nov 2026.

#1 (joint) rated in Survey Tools, out of 71 tools with 20+ reviews in Survey Tools. Source: Toolradar data, Nov 2026.

Retently compared with 97 Survey Tools tools on Toolradar, as of Nov 2026
Metric	Retently	Peer median	Position (1 is best)
Entry paid plan	$99/mo, billed monthly	$29/mo	#37 of 44 tools with no stated price unit, verified price
Free plan	No	56% have one	n/a
Listed as an alternative to	4 tools	2	#26 of 97 (joint)
Integrations listed	6	3	#5 of 29 (joint) tools with at least one integration recorded
User rating	4.8/5 (across the web, 60 ratings)	4.5/5	#1 of 71 (joint) tools with 20+ reviews

Listed as an alternative to: #28 on 2026-10-16 to #26 on 2026-11-05 (rank among 97 tools, 1 is best).

Each position is counted among the tools that have data for that row, as noted under it. A lower entry price ranks higher; prices are read on vendor pages and compared only with tools priced on the same basis. All Survey Tools data · How we compute this. Advertising and placement fees are not inputs to any position.

Cite this: Toolradar, “Retently by the numbers”, Nov 2026.

Reviews

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4.8/5

Across 60 verified user reviews on G2, Capterra

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Best Retently Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

SurveyMonkey Freemium

Gather feedback faster with pre-built templates and powerful analysis

4.5

Typeform Freemium

Engaging conversational forms that boost response rates

4.6

AskNicely Paid

Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.

4.7

Nicereply Paid

Collect immediate customer feedback with one-click surveys to improve customer experience and agent performance.

4.6

Medallia Paid

Experience management platform

4.5

Qualtrics Paid

The leading Experience Management (XM) software, amplified with trusted AI to drive business growth.

4.4

See all survey tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Retently alternatives 6+ tools ranked, pricing + verdict per pick Retently vs SurveyMonkey Head-to-head: features, pricing, who wins Retently vs Typeform Head-to-head: features, pricing, who wins Retently vs AskNicely Head-to-head: features, pricing, who wins

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Retently FAQ

How does Retently leverage AI to enhance customer experience management?

Retently incorporates an AI CX agent that analyzes surveys, reviews, and tickets to identify issues, understand their significance, and suggest actionable solutions. This AI-powered insight helps brands make informed decisions to improve their customer journey.

What specific types of surveys can be deployed through Retently for e-commerce businesses?

For e-commerce, Retently supports Post-Purchase NPS Surveys to identify loyal customers, Post-Service CSAT & CES Surveys to measure satisfaction after support interactions, and Post-Return NPS Surveys to understand reasons for returns and improve the customer experience.

Which platforms does Retently integrate with to support e-commerce operations?

Retently offers native integrations with key e-commerce platforms such as Shopify, Gorgias, and Klaviyo, in addition to over 20 other tools commonly used by e-commerce teams.

How does Retently assist B2B SaaS companies in improving their product development?

Retently enables B2B SaaS companies to gather in-depth feedback throughout the customer journey. This feedback helps drive product adoption and allows teams to build products that customers genuinely value.

Can Retently automate actions based on customer feedback sentiment?

Yes, Retently can automate actions such as routing feedback, triggering follow-ups, and alerting teams instantly. These automated responses are based on the sentiment and urgency detected in the customer feedback.

How does Retently help B2B customer support teams?

Retently empowers frontline support teams by helping them stay engaged and deliver great customer experiences. It allows for the building of support agent scorecards and tracking of CSAT trends to monitor and improve support performance.

How does Retently pricing compare with other Survey Tools tools?

Retently's entry paid plan ($99/mo, billed monthly) ranks #37 of 44 for price among the Survey Tools tools with a verified entry price and no stated unit, where the median is $29/mo. Prices are read on each vendor's own pricing page and compared only with tools priced on the same basis. Source: Toolradar, Nov 2026.

Source: retently.com

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