Retently

Name: Retently
Brand: Retently
Price: 49 USD
Rating: 4.8 (60 reviews)

Claim this tool

Collect and act on customer feedback to drive growth and improve customer experience.

Customer Feedback Survey Tools Analytics Marketing

Visit Website

4.8(60 across the web)

PaidVisit Website

Reviews onG2Capterra

60 reviews tracked

The Bottom Line

Entry price

Paid plans only

Biggest pro

Comprehensive survey types (NPS, CSAT, CES) for varied feedback.

Biggest con

No free tier available, only a free trial.

TL;DR - Retently

Collects NPS, CSAT, and CES feedback across customer journeys.
Automates surveys, analyzes sentiment, and provides actionable insights.
Integrates with existing tech stacks for seamless CX management.

Pricing: Paid only

Best for: Enterprises & pros

4.8/5 across review platforms

What is Retently?

Editorial review

Retently is a customer experience management platform designed for B2B and e-commerce brands. It enables businesses to collect, analyze, and act on customer feedback across various touchpoints using surveys like NPS, CSAT, and CES. The platform helps identify key drivers influencing customer experience, spot trends, and uncover actionable insights to improve customer retention and drive repeat purchases. Retently is built for businesses looking to understand their customers better and optimize their customer journey. It offers smart survey scheduling, omnichannel reach (email, SMS, in-app), powerful analytics, and flexible workflows for automating feedback routing and responses. The platform integrates seamlessly with existing tech stacks, including Shopify, Gorgias, Slack, CRM, BI, marketing automation, and help desk platforms, ensuring that customer data is not siloed and can be used to make data-informed decisions. Key benefits include increased customer satisfaction, improved retention, reduced churn, and enhanced brand loyalty. By closing the feedback loop and automating follow-ups, Retently helps businesses turn customer insights into tangible actions, ultimately contributing to growth and a competitive customer experience.

Available on: Web

LCLouis CorneloupUpdated May 26, 2026 · how we evaluateSourceretently.com ↗

Pros & Cons

Pros

Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
Omnichannel distribution maximizes response rates.
Powerful analytics and reporting for deep insights.
Automation features streamline feedback collection and action.
Seamless integration with popular business tools.

Cons

No free tier available, only a free trial.
Pricing details are not transparently listed on the website.

Ratings Across the Web

4.8(60 reviews)

Retently holds an aggregate rating of 4.8 out of 5 from 60 reviews across G2 and Capterra, last checked September 17, 2026.

Ratings aggregated from independent review platforms. Learn more

Key Features

NPS, CSAT, and CES SurveysSmart Survey SchedulingOmnichannel Reach (Email, SMS, In-app)CX Analytics and DashboardsFlexible Workflows and AutomationJourney MappingFeedback Loop AutomationReal-Time Insights

Pricing Plans

Free Trial

Pricing checked Sep 8, 2026

Ecommerce Basic

$49 / month

1,000 surveys
10 campaigns
1 seat
Limited support: Knowledge base, email
All Ecommerce integrations & API
NPS, CSAT & CES campaign automations
Survey branding & personalization
Advanced reporting, trends, and benchmarking

Ecommerce Pro

$299 / month

20,000 surveys
10 campaigns
10 seats
Pro support: Zoom, live chat
All Ecommerce integrations & API
NPS, CSAT & CES campaign automations
Survey branding & personalization
Advanced reporting, trends, and benchmarking

Enterprise

Custom surveys included
Custom trends in group
Salesforce integration
Dedicated account manager
Dedicated onboarding & implementation

Calculate your cost View full pricing

Is Retently worth the price?

70/100

Retently's pricing for the Ecommerce Basic tier at $49/month seems fair for businesses starting with feedback collection, offering a good set of features.

The jump to Ecommerce Pro at $299/month is significant, primarily for increased survey volume and seats, which might feel expensive for some. It's best for e-commerce businesses looking for dedicated feedback tools.

How Retently's pricing compares

At $49/mo, Retently is mid-range of its 3 direct competitors ($2.33 to $420/mo across the set).

Typeform

$2.33

SurveyMonkey

$35

Retently

$49

Qualtrics

$420

Entry paid plan, monthly. Pricing checked Sep 8, 2026.

Reviews

Improve Your Thinking Patterns Using ChatGPT cover

$99Free with your review

Review Retently, get a free AI guide

Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.

Write a review

4.8/5

Across 60 verified user reviews on G2, Capterra

Add your hands-on experience using the offer above to help the next buyer.

Best Retently Alternatives

Top alternatives based on features, pricing, and user needs.

View full list →

SurveyMonkeyFreemium

Gather feedback faster with pre-built templates and powerful analysis

4.5

TypeformFreemium

Engaging conversational forms that boost response rates

4.6

AskNicelyPaid

Unlock customer retention, revenue, and online reviews through real-time feedback and team empowerment.

4.7

NicereplyPaid

Collect immediate customer feedback with one-click surveys to improve customer experience and agent performance.

4.6

MedalliaPaid

Experience management platform

4.5

QualtricsPaid

The leading Experience Management (XM) software, amplified with trusted AI to drive business growth.

4.4

See all customer feedback tools →

Still deciding?

Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.

All Retently alternatives6+ tools ranked, pricing + verdict per pick Retently vs SurveyMonkeyHead-to-head: features, pricing, who wins Retently vs TypeformHead-to-head: features, pricing, who wins Retently vs AskNicelyHead-to-head: features, pricing, who wins

Explore More

Best Customer Feedback Tools Best Survey Tools Best Analytics Tools Best Marketing Tools

Retently FAQ

How does Retently leverage AI to enhance customer experience management?

Retently incorporates an AI CX agent that analyzes surveys, reviews, and tickets to identify issues, understand their significance, and suggest actionable solutions. This AI-powered insight helps brands make informed decisions to improve their customer journey.

What specific types of surveys can be deployed through Retently for e-commerce businesses?

For e-commerce, Retently supports Post-Purchase NPS Surveys to identify loyal customers, Post-Service CSAT & CES Surveys to measure satisfaction after support interactions, and Post-Return NPS Surveys to understand reasons for returns and improve the customer experience.

Which platforms does Retently integrate with to support e-commerce operations?

Retently offers native integrations with key e-commerce platforms such as Shopify, Gorgias, and Klaviyo, in addition to over 20 other tools commonly used by e-commerce teams.

How does Retently assist B2B SaaS companies in improving their product development?

Retently enables B2B SaaS companies to gather in-depth feedback throughout the customer journey. This feedback helps drive product adoption and allows teams to build products that customers genuinely value.

Can Retently automate actions based on customer feedback sentiment?

Yes, Retently can automate actions such as routing feedback, triggering follow-ups, and alerting teams instantly. These automated responses are based on the sentiment and urgency detected in the customer feedback.

How does Retently help B2B customer support teams?

Retently empowers frontline support teams by helping them stay engaged and deliver great customer experiences. It allows for the building of support agent scorecards and tracking of CSAT trends to monitor and improve support performance.

Source: retently.com

Guides & Articles

Best NPS Software in 2026

Features Retently

Best AI Data Analyst Tools 2026

Expert guide

Best A/B Testing Tools in 2026

Expert guide