Retently vs Sprig: Which Should You Choose in 2026?
Choosing between Retently and Sprig comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You need customer feedback features specifically
- • Collects NPS, CSAT, and CES feedback across customer journeys.
- • Automates surveys, analyzes sentiment, and provides actionable insights.
Sprig
In-product user research platform
Best for you if:
- • You want the higher-rated option (8.0/10 vs 0.0/10)
- • You need user research features specifically
- • Sprig is a product research platform for in-product surveys
- • It collects user feedback at key moments in the product experience
| At a Glance | ||
|---|---|---|
Price | Paid | Paid |
Best For | Customer Feedback | User Research |
Rating | —/100 | 80/100 |
| Feature | Retently | Sprig |
|---|---|---|
| Pricing Model | Paid | Paid |
| Editorial Score | — | 80 |
| Community Rating | No ratings yet | No ratings yet |
| Total Reviews | 0 | 0 |
| Community Upvotes | 0 | 0 |
| Categories | Customer FeedbackSurvey Tools | User ResearchProduct Analytics |
Understanding the Differences
Both Retently and Sprig solve similar problems, but they approach them differently.Retently positions itself as "collect and act on customer feedback to drive growth and improve customer experience." while Sprigfocuses on "in-product user research platform". These differences matter depending on what you're trying to accomplish.
When to Choose Retently
Retently makes sense if you're looking for a comprehensive paid solution.
When to Choose Sprig
Sprig is worth considering if you need a professional-grade tool. Scoring 80/100, it edges ahead in our evaluation.
Who Should Use What?
Bootstrapped or small team?
Neither is free, but both have their value. Test them both and see which clicks.
We'd pick: Sprig
Growing fast?
Your team doubled last quarter and you need tools that won't break when you add 50 more people. Sprig is built for teams that are leveling up.
We'd pick: Sprig
Enterprise with complex needs?
You need SSO, compliance certifications, and a support team that picks up the phone. Retently is built for organizations like yours.
We'd pick: Retently
Still not sure? Answer these 3 questions
How much can you spend?
Both are paid tools. If money isn't the issue, go with Sprig—it scored higher.
Do you care what other users think?
Both have similar review counts. Read a few before you commit.
Expert opinion or crowd wisdom?
Our team rated Sprig higher (80/100). But the community has upvoted Sprig more (0 votes). Pick your source of truth.
Key Takeaways
What Sprig Does Better
- Higher overall score (80/100)
- Our recommendation for most use cases
Consider Retently If
- Its specific features better match your workflow
- You prefer its interface or design approach
The Bottom Line
If we had to pick one, we'd go with Sprig (80/100). But the honest answer is that "better" depends on your situation. Sprig scores higher in our analysis, but Retently might be the right choice if its specific strengths align with what you need most. Take advantage of free trials to test both before committing.
Frequently Asked Questions
Is Retently or Sprig better?
Based on our analysis, Sprig scores higher with 80/100. Retently ispaid while Sprig is paid. The best choice depends on your specific needs and budget. We recommend testing both with free trials if available.
Can I switch from Retently to Sprig easily?
Migration difficulty varies. Check if both tools support data export/import in compatible formats. Some tools offer migration assistance or have integration partners who can help with the transition.
Do Retently and Sprig offer free trials?
Most software in this category offers free trials or free tiers. Retently is paid with potential trial.Sprig is paid with potential trial. Visit their websites for current trial offers.