Retently
UnclaimedCollect and act on customer feedback to drive growth and improve customer experience.
Visit WebsiteTL;DR - Retently
- Collects NPS, CSAT, and CES feedback across customer journeys.
- Automates surveys, analyzes sentiment, and provides actionable insights.
- Integrates with existing tech stacks for seamless CX management.
Pricing: Paid only
Best for: Enterprises & pros
4.8/5 across review platforms
Pros & Cons
Pros
- Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- Omnichannel distribution maximizes response rates.
- Powerful analytics and reporting for deep insights.
- Automation features streamline feedback collection and action.
- Seamless integration with popular business tools.
Cons
- No free tier available, only a free trial.
- Pricing details are not transparently listed on the website.
Ratings Across the Web
4.8(59 reviews)
Ratings aggregated from independent review platforms. Learn more
Key Features
NPS, CSAT, and CES SurveysSmart Survey SchedulingOmnichannel Reach (Email, SMS, In-app)CX Analytics and DashboardsFlexible Workflows and AutomationJourney MappingFeedback Loop AutomationReal-Time Insights
Pricing Plans
Free TrialEcommerce Basic
$49/month
- 1,000 surveys
- 10 campaigns
- 1 seat
- Limited support: Knowledge base, email
- All Ecommerce integrations & API
- NPS, CSAT & CES campaign automations
- Survey branding & personalization
- Advanced reporting, trends, and benchmarking
- AI-powered feedback classification & topic analytics
- Notifications and alerts via Email, Slack, and Teams
Ecommerce Pro
$299/month
- 20,000 surveys
- 10 campaigns
- 10 seats
- Pro support: Zoom, live chat
- All Ecommerce integrations & API
- NPS, CSAT & CES campaign automations
- Survey branding & personalization
- Advanced reporting, trends, and benchmarking
- AI-powered feedback classification & topic analytics
- Notifications and alerts via Email, Slack, and Teams
- Data migration concierge
Enterprise
Contact us
- Custom surveys included
- Custom trends in group
- Salesforce integration
- Dedicated account manager
- Dedicated onboarding & implementation
What is Retently?
Retently is a customer experience management platform designed for B2B and e-commerce brands. It enables businesses to collect, analyze, and act on customer feedback across various touchpoints using surveys like NPS, CSAT, and CES. The platform helps identify key drivers influencing customer experience, spot trends, and uncover actionable insights to improve customer retention and drive repeat purchases.
Retently is built for businesses looking to understand their customers better and optimize their customer journey. It offers smart survey scheduling, omnichannel reach (email, SMS, in-app), powerful analytics, and flexible workflows for automating feedback routing and responses. The platform integrates seamlessly with existing tech stacks, including Shopify, Gorgias, Slack, CRM, BI, marketing automation, and help desk platforms, ensuring that customer data is not siloed and can be used to make data-informed decisions.
Key benefits include increased customer satisfaction, improved retention, reduced churn, and enhanced brand loyalty. By closing the feedback loop and automating follow-ups, Retently helps businesses turn customer insights into tangible actions, ultimately contributing to growth and a competitive customer experience.
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Retently FAQ
How does Retently leverage AI to enhance customer experience management?
Retently incorporates an AI CX agent that analyzes surveys, reviews, and tickets to identify issues, understand their significance, and suggest actionable solutions. This AI-powered insight helps brands make informed decisions to improve their customer journey.
What specific types of surveys can be deployed through Retently for e-commerce businesses?
For e-commerce, Retently supports Post-Purchase NPS Surveys to identify loyal customers, Post-Service CSAT & CES Surveys to measure satisfaction after support interactions, and Post-Return NPS Surveys to understand reasons for returns and improve the customer experience.
Which platforms does Retently integrate with to support e-commerce operations?
Retently offers native integrations with key e-commerce platforms such as Shopify, Gorgias, and Klaviyo, in addition to over 20 other tools commonly used by e-commerce teams.
How does Retently assist B2B SaaS companies in improving their product development?
Retently enables B2B SaaS companies to gather in-depth feedback throughout the customer journey. This feedback helps drive product adoption and allows teams to build products that customers genuinely value.
Can Retently automate actions based on customer feedback sentiment?
Yes, Retently can automate actions such as routing feedback, triggering follow-ups, and alerting teams instantly. These automated responses are based on the sentiment and urgency detected in the customer feedback.
How does Retently help B2B customer support teams?
Retently empowers frontline support teams by helping them stay engaged and deliver great customer experiences. It allows for the building of support agent scorecards and tracking of CSAT trends to monitor and improve support performance.
Source: retently.com