Retently vs Medallia: Which is Better in 2026?
Choosing between Retently and Medallia comes down to understanding what each tool does best. This comparison breaks down the key differences so you can make an informed decision based on your specific needs, not marketing claims.
Bottom line: Retently wins this matchup. Our overall Customer Feedback pick is SurveyMonkey. Our free Customer Feedback pick is Feedbank. Pick Medallia if you need its specific feature set.
Short on time? Here's the quick answer
We've tested both tools. Here's who should pick what:
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Best for you if:
- • You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- • You want omnichannel distribution maximizes response rates
Medallia
Experience management platform
Best for you if:
- • You want enterprise experience management
- • You want good for CX
| At a Glance | Retently | Medallia |
|---|---|---|
Starts at | $49/moEcommerce Basic | Custom |
Best For | Customer Feedback | Customer Feedback |
Rating | 4.8/5 | 4.5/5 |
Free plan | No | No |
Choose Retently or Medallia?
Choose Retently if
Collect and act on customer feedback to drive growth and improve customer experience.
- You want comprehensive survey types (NPS, CSAT, CES) for varied feedback
- You want omnichannel distribution maximizes response rates
Choose Medallia if
Experience management platform
- You want enterprise experience management
- You want good for CX
| Feature | Retently | Medallia |
|---|---|---|
| Pricing Model | Paid | Paid |
| User Rating | ★4.8/5 60 reviews | ★4.5/5 243 reviews |
| Categories | Customer FeedbackSurvey Tools | Customer FeedbackAnalytics |
In-Depth Analysis
Retently
Collect and act on customer feedback to drive growth and improve customer experience.
Retently's pricing for the Ecommerce Basic tier at $49/month seems fair for businesses starting with feedback collection, offering a good set of features.
Strengths
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Omnichannel distribution maximizes response rates.
- +Powerful analytics and reporting for deep insights.
- +Automation features streamline feedback collection and action.
- +Seamless integration with popular business tools.
Weaknesses
- -No free tier available, only a free trial.
- -Pricing details are not transparently listed on the website.
Key features
Medallia
Experience management platform
Medallia's custom Enterprise pricing is opaque and likely expensive, typical for high-end enterprise experience management platforms.
Watch out
Overage fees for experience data records
Strengths
- +Enterprise experience management
- +Good for CX
- +AI insights
- +Good integrations
- +Scalable
Weaknesses
- -Very expensive
- -Complex platform
- -Enterprise only
- -Implementation time
- -Learning curve
Key features
Pricing: Retently vs Medallia
| Plan | Retently | Medallia |
|---|---|---|
| Tier 1 | $49/month Ecommerce Basic | Custom Enterprise |
| Tier 2 | $299/month Ecommerce Pro | N/A |
| Tier 3 | Contact us Enterprise | N/A |
Pricing verified from each vendor's public pricing page. Compare in detail on Retently pricing and Medallia pricing.
Who Should Use What?
On a budget?
Both are paid. Compare plans on their websites.
Go with: Retently
Want the highest-rated option?
Retently: 4.8/5 (60 reviews). Medallia: 4.5/5 (243 reviews).
Go with: Retently
Value user reviews?
Retently: 60 reviews (4.8/5). Medallia: 243 reviews (4.5/5).
Go with: Medallia
3 Questions to Help You Decide
What's your budget?
Both are paid. Pricing won't help you decide here.
What's your use case?
Both are customer feedback tools. Compare their specific features to decide.
How important are ratings?
Retently is rated higher: 4.8/5 vs 4.5/5.
Key Takeaways
Retently
- Higher user rating: 4.8/5 vs 4.5/5
- Our pick for this comparison
Medallia
- Larger review base (243 reviews)
The Bottom Line
Retently wins this matchup. Our overall Customer Feedback pick is SurveyMonkey. Our free Customer Feedback pick is Feedbank.
Frequently Asked Questions
Is Retently or Medallia better?
Retently is rated in our evaluation. Both are paid.
What are Retently and Medallia used for?
Retently: Collect and act on customer feedback to drive growth and improve customer experience.. Medallia: Experience management platform.
What does Retently cost vs Medallia?
Retently is a paid tool. Medallia is a paid tool. Visit their websites for detailed pricing.