The Bottom Line
Entry price
Paid plans only
Biggest pro
Enterprise experience management
Biggest con
Very expensive
TL;DR - Medallia
- Enterprise experience management platform
- Customer and employee feedback at scale
- AI-driven insights and actions
What is Medallia?
Available on: Web
Pros & Cons
Pros
- Enterprise experience management
- Good for CX
- AI insights
- Good integrations
- Scalable
Cons
- Very expensive
- Complex platform
- Enterprise only
- Implementation time
- Learning curve
Ratings Across the Web
Ratings aggregated from independent review platforms. Learn more
Key Features
Pricing Plans
Pricing checked Jul 19, 2026
Enterprise
Custom
- Experience data record pricing
- AI-powered analytics
- Closed-loop workflows
- Multi-channel feedback
Is Medallia worth the price?
Medallia's custom Enterprise pricing is opaque and likely expensive, typical for high-end enterprise experience management platforms.
Without a free tier or trial, smaller businesses are effectively locked out, making it best for large organizations with dedicated budgets for AI-powered customer and employee experience programs.
Hidden Costs & Gotchas
Overage fees for experience data records
Mandatory integration services at extra cost
Annual contract lock-in with no monthly option
Implementation and onboarding consulting fees
Premium support or dedicated account manager add-ons
How Medallia Compares to Competitors
Medallia competes with Qualtrics and SurveyMonkey Enterprise, positioning itself as a premium, AI-driven closed-loop solution. Unlike Qualtrics' more modular pricing, Medallia's all-in-one custom quote tends to be pricier, while SurveyMonkey offers lower entry points but less sophisticated analytics. For enterprises needing deep integration and predictive insights, Medallia's value proposition justifies the high cost, but smaller firms will find more affordable alternatives.
Reviews
Review Medallia, get a free AI guide
Share your experience and we will send you Improve Your Thinking Patterns Using ChatGPT, free.
Across 613 verified user reviews on G2
Add your hands-on experience using the offer above to help the next buyer.
Best Medallia Alternatives
Top alternatives based on features, pricing, and user needs.
Design, send, and analyze online surveys and manage experiences with AI-powered tools.
The leading Experience Management (XM) software, amplified with trusted AI to drive business growth.
Turn answers into outcomes with a powerful feedback machine.
Still deciding?
Most buyers shortlist 2 or 3 tools before committing. Pull a side-by-side comparison or browse the full alternatives shortlist below.
Explore More
Medallia FAQ
How does Medallia help businesses understand customer sentiment?
Which teams benefit most from using Medallia?
How is Medallia priced?
What kind of trade-offs should a company consider before adopting Medallia?
Can Medallia integrate with existing business systems?
How does Medallia compare to Qualtrics?
Source: medallia.com