Medallia

Medallia is an enterprise experience management platform that helps organizations capture and act on customer and employee feedback. It combines omnichannel signal collection with Frontline-Ready AI to detect issues early and drive improvement.

Medallia provides feedback capture across multiple channels, AI-powered analytics via Athena engine, role-based reporting, self-service administration tools, and integration capabilities. It includes specialized modules for customer experience, employee listening, and contact center optimization.

Medallia serves enterprise organizations across automotive, financial services, healthcare, insurance, retail, telecommunications, travel, and hospitality industries. It appeals to CX leaders, HR professionals, contact center managers, and market researchers.

Medallia offers customized pricing based on organizational needs. Interested companies can request a demo through the website or contact their sales team directly to discuss pricing options and implementation plans.