Alchemer vs Medallia: Pricing and Ratings Compared (2026)
Entry prices and free plans as read on each vendor's pricing page, and user ratings as published on review sites, for Alchemer and Medallia side by side. This page compares data; it is not a hands-on review.
On the data: On the data below, Alchemer leads on a free plan; Medallia leads on higher user rating. We do not name an overall winner for this pair.
Short on time? Here's the quick answer
Based on published vendor pricing and features and on public review data, here's who should pick what:
Alchemer
Turn answers into outcomes with a powerful feedback machine.
Best for you if:
- • You want a free tier before you commit
Medallia
Experience management platform
Best for you if:
- • You want enterprise experience management
| At a Glance | Alchemer | Medallia |
|---|---|---|
Starts at | Free plan, paid from $55/user/mo, billed monthly Collaborator plan | Not published |
Category | Customer Feedback Survey Tools | Survey Tools Customer Feedback |
Rating | 4.0/5 G2 4.4 · Capterra 4.5 · Trustpilot 1.8 1,383 reviews | 4.5/5 G2 4.5 · Capterra 4.5 243 reviews |
Free plan | Yes | No |
Watch out for | Response limits could incur overage fees | Overage fees for experience data records |
Choose Alchemer or Medallia?
Choose Alchemer if
- You want a free tier before you commit
- You want flexible and powerful for various feedback needs
- You want extensive integration capabilities with existing business systems
- You work in customer feedback, not survey tools
Choose Medallia if
- You want enterprise experience management
- You want good for CX
- You work in survey tools, not customer feedback
In-Depth Analysis
Alchemer
Turn answers into outcomes with a powerful feedback machine.
Alchemer's pricing is on the expensive side, especially for individual users or small teams.
Watch out
Response limits could incur overage fees
Strengths
- Pro: Flexible and powerful for various feedback needs
- Pro: Extensive integration capabilities with existing business systems
- Pro: Offers specialized market research services with expert support
- Pro: Provides advanced analytics and AI for deeper insights
- Pro: Designed to drive measurable business outcomes and ROI
Weaknesses
- Con: Pricing information is not readily available on the website, suggesting it's not a self-service free or freemium model.
- Con: The website focuses heavily on enterprise solutions, which might be overwhelming for smaller businesses.
Key features
Medallia
Experience management platform
Medallia's custom Enterprise pricing is opaque and likely expensive, typical for high-end enterprise experience management platforms.
Watch out
Overage fees for experience data records
Strengths
- Pro: Enterprise experience management
- Pro: Good for CX
- Pro: AI insights
- Pro: Good integrations
- Pro: Scalable
Weaknesses
- Con: Very expensive
- Con: Complex platform
- Con: Enterprise only
- Con: Implementation time
- Con: Learning curve
Key features
Plans and prices: Alchemer vs Medallia
| Tool | Plans and prices | Source |
|---|---|---|
| Alchemer |
| alchemer.com/plans read Oct 31, 2026 |
| Medallia |
| medallia.com/platform read Sep 29, 2026 |
Prices as read on each vendor's own pricing page on the date shown. Plans are listed per tool and are not matched against the other tool's plans: a plan name or price in one column says nothing about the same row in the other. Details on Alchemer pricing and Medallia pricing.
Key Takeaways
Alchemer
- Has a free plan
Medallia
- Higher user rating: 4.5/5 vs 4.0/5
What the data shows
On the data below, Alchemer leads on a free plan; Medallia leads on higher user rating. We do not name an overall winner for this pair.
- Medallia has the higher user rating (4.0/5 from 1,383 reviews for Alchemer, 4.5/5 from 243 reviews for Medallia).
- Alchemer starts at $55/user/mo, billed monthly; Medallia has no public paid plan price on file.
- Only Alchemer has a free plan.
Criteria: user rating (only above 20 reviews on both sides, gap of 0.2 or more), entry price (only on the same billing basis), free plan. How we rate
Frequently Asked Questions
How do Alchemer and Medallia compare in 2026?
On the data below, Alchemer leads on a free plan; Medallia leads on higher user rating. We do not name an overall winner for this pair. Medallia has the higher user rating (4.0/5 from 1,383 reviews for Alchemer, 4.5/5 from 243 reviews for Medallia). Alchemer starts at $55/user/mo, billed monthly; Medallia has no public paid plan price on file. Only Alchemer has a free plan.
What are Alchemer and Medallia used for?
Alchemer: Turn answers into outcomes with a powerful feedback machine. Medallia: Experience management platform.
What does Alchemer cost vs Medallia?
Alchemer's cheapest paid plan is Collaborator at $55/user/mo, billed monthly; it also has a free plan. Medallia has no public paid-plan price on file. Prices read on the vendors' pricing pages, latest check Oct 31, 2026.
What's the main difference between Alchemer and Medallia?
Alchemer's main strength: flexible and powerful for various feedback needs. Medallia's main strength: enterprise experience management.