Retently Pricing 2026

Plans, hidden costs, and cheaper alternatives compared

Is Retently worth the price?

70/10

Retently's pricing for the Ecommerce Basic tier at $49/month seems fair for businesses starting with feedback collection, offering a good set of features.

The jump to Ecommerce Pro at $299/month is significant, primarily for increased survey volume and seats, which might feel expensive for some. It's best for e-commerce businesses looking for dedicated feedback tools.

Pricing Plans

Free Trial

Ecommerce Basic

$49/month

1,000 surveys
10 campaigns
1 seat
Limited support: Knowledge base, email
All Ecommerce integrations & API
NPS, CSAT & CES campaign automations
Survey branding & personalization
Advanced reporting, trends, and benchmarking
AI-powered feedback classification & topic analytics
Notifications and alerts via Email, Slack, and Teams

Ecommerce Pro

$299/month

20,000 surveys
10 campaigns
10 seats
Pro support: Zoom, live chat
All Ecommerce integrations & API
NPS, CSAT & CES campaign automations
Survey branding & personalization
Advanced reporting, trends, and benchmarking
AI-powered feedback classification & topic analytics
Notifications and alerts via Email, Slack, and Teams
Data migration concierge

Enterprise

Custom surveys included
Custom trends in group
Salesforce integration
Dedicated account manager
Dedicated onboarding & implementation

Calculate your cost View full pricing

Hidden Costs & Gotchas

Significant price jump for more surveys/seats

Enterprise features require custom quote

Limited support on Basic tier

Which Plan Do You Need?

E-commerce businesses needing customer feedback

Companies focused on NPS, CSAT, CES

Teams integrating feedback with Slack/Teams

How Retently Compares to Competitors

Compared to SurveyMonkey, which offers basic plans around $39/month for fewer features, Retently's $49/month Basic tier is competitive. However, for higher survey volumes, platforms like Qualtrics can be significantly more expensive, making Retently's $299/month Pro tier a mid-range option for dedicated e-commerce feedback.

Retently Pricing FAQ

How much does Retently cost?

Retently starts at $49/month on the Ecommerce Basic plan. It offers 2 paid tiers ranging from $49/month up to $299/month.

Does Retently have a free plan?

Retently does not offer a permanent free plan. However, a free trial is available.

Does Retently offer a free trial?

Yes, Retently offers a free trial. No credit card is typically required to start the trial, though this may vary.

What is the cheapest Retently paid plan?

The cheapest paid plan for Retently is "Ecommerce Basic" at $49/month. Key features include: 1,000 surveys, 10 campaigns, 1 seat.

Is there a cheaper alternative to Retently?

Yes. Popular alternatives to Retently include Pendo, Sprig, PublicInput, GuestRevu. Free alternatives include PublicInput, GuestRevu. Compare them side-by-side on Toolradar.