Is Delighted worth the price?
Delighted's pricing is fair for its target market, offering a generous Free tier.
The jump to Premium at $224/month for 10,000 surveys is a significant step, but competitive for robust CX platforms. It's best for businesses looking for a scalable customer feedback solution, from startups to large enterprises.
Pricing Plans
Free TrialFree
Free
Getting started
- 250 surveys/month
- NPS, CSAT, CES
- Basic reporting
- 1 user
Premium
$224/month
Growing companies
- 10,000 surveys/month
- All question types
- Integrations
- 5 users
Premium Plus
$449/month
Advanced needs
- 50,000 surveys/month
- AI themes
- Advanced targeting
- Unlimited users
Hidden Costs & Gotchas
Annual billing required for listed prices
Overage fees likely for exceeding survey limits
Integrations may require higher tiers
Advanced features locked behind Premium Plus
Which Plan Do You Need?
Startups needing basic feedback
Growing companies with survey volume
Enterprises requiring advanced CX
How Delighted Compares to Competitors
Compared to SurveyMonkey, Delighted's Premium tier at $224/month for 10,000 surveys is more expensive than SurveyMonkey's Advantage plan ($39/month billed annually for 2,500 responses), but Delighted focuses specifically on CX. Qualtrics, a high-end competitor, typically starts at much higher custom pricing, making Delighted a mid-market option.
Delighted Pricing FAQ
How much does Delighted cost?
Delighted starts at $224/month on the Premium plan. It offers 2 paid tiers ranging from $224/month up to $449/month. A free plan is also available with limited features.
Does Delighted have a free plan?
Yes. Delighted offers a free plan called "Free". It includes: 250 surveys/month, NPS, CSAT, CES, Basic reporting.
Does Delighted offer a free trial?
Yes, Delighted offers a free trial. No credit card is typically required to start the trial, though this may vary.
What is the cheapest Delighted paid plan?
The cheapest paid plan for Delighted is "Premium" at $224/month. Key features include: 10,000 surveys/month, All question types, Integrations.
Is there a cheaper alternative to Delighted?
Yes. Popular alternatives to Delighted include Medallia, Birdeye. Compare them side-by-side on Toolradar.
Cheaper alternatives to Delighted
Direct competitors with similar features. Many offer free tiers or lower per-seat pricing.
